21E7UPDATE

Technical Service Bulletin
21E7 UPDATE – Turbocharger (NVLW)
August 5, 2014
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015
See Campaign/Action screen in Elsa
CNTC (2.0L)
Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On Audi A3 vehicles manufactured within a specific period the turbocharger may fail causing the MIL to illuminate.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
 Procedure is valid only for vehicles that show the 21E7 code in the Elsa Campaign/Action Information screen
on the day of repair.
 Vehicle must be within the New Vehicle Limited Warranty.
 Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
 Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
On Audi A3 vehicles manufactured within a specific period the turbocharger may fail causing the MIL to illuminate.
Page 1 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Service
Removal
Caution
Danger of malfunction caused by dirt.
Observe Clean Working Conditions.
-
Drain the coolant.
-
Remove the air filter housing.
-
Remove the Heated Oxygen Sensor G39-
-
Remove the bolt <2> and the screw-type
clamp.
-
Remove the nuts <1> and <3> and move
the catalytic convert to the side. Ignore
item <4<
Note
The installed position is shown in the illustration
with the engine removed.
Page 2 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
-
Loosen the hose clamp <2>.
-
Remove bolt <1> and push the left air
guide pipe left.
-
Disconnect the connector and remove
from the ignition coils at the same time.
Page 3 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
-
Disconnect the connector 
-
Remove the ground wires from the top of
each ignition coil.
-
Move the wire harness out of the way.
-
Remove the bolts <1>,<2> and <3>.
-
Remove clamp and hose at position <5>.
-
Pivot the coolant pipe to the side.
5
Page 4 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
-
Remove the cam adjustment actuator 4
thru 8 by removing the bolts 
Note
Cam Adjustment Actuators seals may be reused.
-
Remove the vacuum in the brake booster
by pressing the brake pedal repeatedly.
-
Remove the vacuum hose from the brake
booster.
-
Remove the bolts  and nut <1>.
-
Remove the heat shield <2>.
Page 5 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
-
Loosen the clamp <1> and remove the air
buide pipe.
Note
Ignore item <2>
-
Remove the bolt <1>.
-
Loosen bolt <3>.
Page 6 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
-
Disconnect the connectors <1>.
-
Remove bolt <4> and move air pipe out of
the way.
4
-
Remove the bolts <1> and then remove
the connections.
-
Remove the bolts <2> and <3>, then
remove the oil supply and return line.
-
Remove the bolts connecting the coolant
supply and return line to the turbocharger.
-
Open the hose clamp .
Page 7 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
-
Remove the nuts .
-
Remove the turbocharger from the
cylinder head and remove upwards.
Installation
-
-
Install in reverse order of removal and note the following.
Note
Replace the seals, O-rings and the self-locking nuts from parts list below. All other parts do not need to
be replaced.
-
Coat the turbocharger stud bolts with hot bolt paste.
-
Fill the turbocharger with engine oil at the oil supply line connection.
-
Hose connections and charge air system hoses must be free of oil and grease before installing.
-
Secure all hose connections with hose clamps of the same type as those equipped by the factory.
-
Fill the coolant
-
Check the oil level.
Note
After install the turbocharger, let the engine idle for approximately 1 minute without increasing engine speed. This
ensures adequate oil supply to the turbocharger.
Page 8 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Warranty
Update Time Requirements/
Reimbursement
To ensure prompt and proper payment, be sure to immediately enter the
applicable reimbursement code listed below upon completion of the repair work.
Claims will be paid only for vehicles that show the 21E7 code in the Elsa
Campaign/Action Information screen on the day of repair.
21E7 Saga Claim Entry Procedure
Check Elsa to determine whether Update 21E7 is open.
Service No.: 21E7
Damage Code: 0099
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria ID
Repair operation
Labor Operation Number
TU
8V
Turbocharger remove and reinstall
2130 1916
370
Criteria ID
Part Number
Part Description
Quantity
8V
06K 145 702 T
Turbocharger * (Select as Causal)
1.0
06L 253 039
Gasket
1.0
WHT 006 113
o-ring
1.0
WHT 007 210
self-locking nut
4.0
N 900 672 02
o-ring
1.0
WHT 006 114
o-ring
2.0
G 013A8J1G
Coolant Additive
Up to 1.5
5Q0 253 115 B
Gasket
1.0
5Q0 253 725 C
Clamp
1.0
Page 9 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service
Number, Customer Information, Dealer Number and Date.
Additional
Actions
Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only
binding inquiry and verification system; other systems are not valid and
may result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any
and all work that was conducted on the vehicle, including any and all
updates completed under this Update.
Page 10 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Required Parts and Tools
Part Number
Part Description
Quantity
06K 145 702 T
Turbocharger
1.0
06L 253 039
Gasket
1.0
WHT 006 113
o-ring
1.0
WHT 007 210
self-locking nut
4.0
N 900 672 02
o-ring
1.0
WHT 006 114
o-ring
2.0
G 013A8J1G
Coolant Additive
1.5 Up to
5Q0 253 115 B
Gasket
1.0
5Q0 253 725 C
Clamp
1.0
 Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless
otherwise indicated and/or requested through SAGA.
 If you have exhausted your allocated parts and you require additional parts for vehicles affected by
this Update but have exceeded your Upper Order Limit, please submit your requests for additional parts via
email to [email protected]. Be sure to include the affected VINs with your order. Prior to submitting
your request, ensure that each vehicle has the 21E7 code open in Elsa. Your order will be reviewed and
processed accordingly.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
Page 11 of 11
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.