4014422035854
Service Bulletin Details
Public Details for: 4014422035854
Rattling or knocking noise from front end when driving over bumps
- 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 -
Models from 2015
| 2015 AUDI A4 |
| 2015 AUDI A5 |
| 2015 AUDI A5 CABRIOLET |
| 2015 AUDI Q5 |
Models from 2014
| 2014 AUDI A4 |
| 2014 AUDI A5 |
| 2014 AUDI A5 CABRIOLET |
| 2014 AUDI Q5 |
Models from 2013
| 2013 AUDI A4 |
| 2013 AUDI A5 |
| 2013 AUDI A5 CABRIOLET |
| 2013 AUDI Q5 |
Models from 2012
| 2012 AUDI A4 |
| 2012 AUDI A5 |
| 2012 AUDI A5 CABRIOLET |
| 2012 AUDI Q5 |
Models from 2011
| 2011 AUDI A4 |
| 2011 AUDI A5 |
| 2011 AUDI A5 CABRIOLET |
| 2011 AUDI Q5 |
Models from 2010
| 2010 AUDI A4 |
| 2010 AUDI A5 |
| 2010 AUDI A5 CABRIOLET |
| 2010 AUDI Q5 |
Models from 2009
| 2009 AUDI A4 |
| 2009 AUDI A5 |
| 2009 AUDI Q5 |
Models from 2008
| 2008 AUDI A5 |
Technical Service Bulletin 40 Rattling or knocking noise from front end when driving over bumps 40 14 42 2035854/3 July 8, 2014. Supersedes Technical Service Bulletin Group 40 number 14-39 dated February 13, 2014 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4 2009 - 2015 All Not Applicable A5 2008 - 2015 All Not Applicable A5 Cabriolet 2010 - 2015 All Not Applicable Q5 2009 - 2015 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 3 - Revised header data (Added model years) Revised Warranty (Corrected labor operation) 2 2/13/2014 Revised Condition (Added Note) Revised Service (Added instructions for both possible ball joint sizes) 1 12/3/2013 Initial publication • A rattling or knocking noise is heard when the car is driven over bumps or uneven road surfaces. This noise is heard after the car has been driven for a while and is warmed up, and when the temperature outside is warm. • This condition can be duplicated if the brakes are applied while the car is being driven over bumpy roads. • This condition is a comfort concern. Vehicle handling is not affected. Note: This bulletin applies only to vehicles equipped with 75mm hydro-bushings. This bulletin does not apply to vehicles equipped with 65mm bushings. Technical Background High ambient temperatures at the hydraulic guide links cause the noise. Production Solution Not applicable. © 2014 Audi of America, Inc. Page 1 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Before proceeding, confirm that the noise is coming from the hydraulic guide links and not from other suspension components on the vehicle (such as worn or damaged bushings). Additionally, ensure that the vehicle is equipped with 75mm bushings. Review the repair history of the vehicle and ETKA to determine which bushings are present. 2. Check the size of the ball joints. In 2010, ball joint sizes were changed from M12 to M14. • If the vehicle was produced with M14 ball joints: Replace both left and right lower guide links (Figure 1) according to the instructions in Elsa >> Repair Manual >> Chassis >> Suspension, Wheel, Steering >> Front Suspension >> Removal and Installation >> Guide Link. Figure 1. Lower guide link (1). • If the vehicle was produced with M12 ball joints: Replacement of the complete guide link is not possible. Only the bushings should be replaced. Remove the guide links and replace the left and right bushings. © 2014 Audi of America, Inc. Page 2 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4016 Damage Code: 0020 Labor Operations: 2 Wheels remove + install 4405 2000 20 TU 4016 2050 110 TU 4016 2050 90 TU 4012 5550 30 TU Road test prior to service procedure 0121 0002 10 TU Road test after service procedure 0121 0004 10 TU 2 Lower guide links remove + install (For A4/A5/Q5) 2 Lower guide links remove + install (For A5 Cabriolet) Guide link mounting replace (For vehicles with M12 ball joints only) Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2035854/3 © 2014 Audi of America, Inc. Page 3 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Part Number Part Description Quantity 4G0407693J Wishbone link (left front) (M14) 1 4G0407694J Wishbone link (right front) (M14) 1 4G0407183A Hydro-mounting (2 pieces) 1 Tool Number Tool Description Quantity V.A.G 1332 Torque wrench 40-200 Nm 1 V.A.G 1332/7 Ring spanner insert, AF 21mm 1 V.A.G 1383 A Engine-transmission jack 1 T10149 Wheel hub support 1 T40042 Ball joint puller 1 Additional Information All parts and service references provided in this TSB (2035854) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2014 Audi of America, Inc. Page 4 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.