VWR1303

Warranty Information
Warranty Parts Return Center Communication
Number: VWR-13-03
Subject: Warranty Parts Return Portal Process and Training
Update
(US Dealers)
Date: Sept. 23, 2013
This document conveys
Volkswagen Warranty Parts
Return Center information.
Warranty Parts Return Process Update
Effective October 5, 2013, VWoA will change the way warranty parts are requested from your dealership.
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All warranty part return requests will appear in the Warranty Parts Shipping Portal (WPSP)
Warranty part return requests will no longer occur in SAGA
SAGA barcodes will no longer be generated at claim entry
The new Warranty Parts Return Document will be available to assist with requested part retrieval
Printing of the Warranty Parts Return Document will occur via the new Print button in the WPSP
o Inbox View Orders page > Print > Pick List
o This document is identical to the packing list created with the shipping label.
The Warranty Parts Return Packing List is replaced by the Warranty Parts Return Document
o The document contains additional information useful in identifying and processing the
warranty part return
The Warranty Part Return Document and complete claim documentation must accompany all
requested warranty parts
The weekly Part Destruction and Core Disposition Report, available on My Dealership Reports &
Publications, has been modified to only include parts related to new vehicle limited warranty,
powertrain, emissions, certified pre-owned, technical goodwill and campaigns/updates
Remanufactured core part reimbursements are no longer processed on the SAGA Warranty claim.
The new process is outlined in General Communication VWC-13-09.
Warranty Parts Return Portal Training
Training on the recent Warranty Parts Shipping Portal enhancements and an overview of warranty part
request processing is now available.
 Web-based training is available in the Certification Resource Center as of September 18, 2013.
 Course number 440234 – Warranty Parts Return Portal Training.
 Service Managers, Warranty Administrators, Parts Managers and Parts Counter Personnel should
take this training as the coming changes will likely affect your role in the part return process.
Questions
For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447
or [email protected].
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