VWS1402
Service Bulletin Details
Public Details for: VWS1402
Loaner/rental reimbursement support for transmission oil cooler (38b9) recall
- 9999 -
Models from 9999
9999 VOLKSWAGEN VOLKSWAGEN |
Warranty Information Number: VWS-14-02 SAGA Communication Subject: Loaner/Rental Reimbursement Support for Transmission Oil Cooler (38B9) Recall Date: Apr. 14, 2014 This document conveys Volkswagen SAGA information. This communication contains important information regarding Loaner/Rental vehicle reimbursement support for VW customers affected by the Transmission Oil Cooler (38B9) Recall. Summary Until further notice, Volkswagen will reimburse up to $35 per day to provide customers affected by the 38B9 Recall with a loaner or rental vehicle while their existing vehicle is being repaired. The $35 per day reimbursement amount applies to existing VW Customer Mobility vehicles or a rental car, preferably a VW model. Effective Date Vehicle Reception Date beginning April 14, 2014. Models Covered 2014 model year Volkswagen vehicles affected by the Transmission Oil Cooler (38B9) Recall. Qualifying Loaner/Rental Vehicles Every effort should be made by the Dealer to provide the customer with an appropriate Volkswagen loaner or rental vehicle. When this is not possible, however, the Dealer will be reimbursed $35 per day for providing the customer a Non-Volkswagen vehicle for this Recall repair. Used Volkswagens and CPO vehicles are not eligible as loaners. SAGA Claim Information for the Loaner/Rental Vehicle Reimbursement A new claim line must be added to the repair order and a signed Loaner/Rental Agreement must be attached. The VIN of the loaner or rental vehicle that has been provided to the customer, followed by the code 38B9, must be entered in the beginning of the “Comments” field in the SAGA claim. Use the following claim procedure: Page 1 of 2 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Information Loaner/Rental Vehicle Reimbursement Support for Transmission Oil Cooler Recall Claim Type Service Number Damage Code Damage Location Part Manufacturer Code Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Outside Labor Operation* Causal Indicator 1SP LOAN 0055 Blank 444 Loan10D1 Loan10D2 Loan10D3 Loan10D4 Loan10D5 Loan10D6 Loan10D7 Loan10D8 Loan10D9 Loan10DA Loan10DB Select Outside Labor Operation Warranty Special Claim Loaner Vehicle Repair as instructed Must be blank Volkswagen 1 day Volkswagen 2 day Volkswagen 3 day Volkswagen 4 day Volkswagen 5 day Volkswagen 6 day Volkswagen 7 day Volkswagen 8 day Volkswagen 9 day Volkswagen 10 day Volkswagen over 10 days *Note: Select only one Outside Labor Operation for the loaner/rental vehicle reimbursement. The Outside Labor Operation choices are listed for reference. Questions For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447 or [email protected]. Page 2 of 2 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.