ATI&02152024903

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Sent on
02
From
Technical Information & Support Group
Subject
Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose
15
2024
Expires on 02
29
2024
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose
(ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 CR-Vs with a customer complaint of the drip mold not set, detaching or loose. To better
understand the cause of this condition, AHM would like to inspect the vehicle before you attempt a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. VIN must start with 7FA.
2. Must be able to visually confirm the drip mold not set, detaching or loose condition (take 1 wide-angle &
1 close-up photos).
3. Vehicle has not been involved in a collision.
4. No repair has been attempted for this issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2023)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to the dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring dealer personnel with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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