ATI&02142024910

INTERACTIVE NETWORK
Next Unread Message
View Message
Sent on
02
From
Technical Information & Support Group
Subject
Request for Parts: 2023-2024 HR-V Heater Temperature Issue (ACTION REQUIRED)
14
2024
Expires on 02
28
2024
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Parts: 2023-2024 HR-V Heater Temperature Issue (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 HR-Vs with a customer complaint of the driver’s side heater vent temperature not as hot as
passenger’s side vent temperature. Customer may also notice a clicking or popping noise when adjusting temperature. To better understand the cause of this condition,
AHM would like to collect specific parts from the vehicle prior to your attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must confirm that the temperature on the driver’s side is lower than the passenger’s side (if possible,
make note of the temperatures).
2. Vehicle has not been involved in a collision.
3. No previous replacement of heater sub-assy (79106-3W0-X51) and motor assy (79150-TLA-A51).
4. No repair has been attempted for this issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected] or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2024)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS #
As a gesture of appreciation to the dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring dealer personnel with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
Page 1 of 1