Dealer 90W9

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – UPDATE 90W9 / Data Bus Diagnostic Interface Software Update – (NVLW)
This notice is for:
Date:
Issue:
All Dealer Personnel
February 26, 2024
On vehicles of a limited production period, because of a data bus diagnostic interface software
fault (faulty routing implementation), there is the possibility of a partial or complete failure of
communication between the Generic Scan Tool (GST) and the vehicle. As the result, it may
be difficult to retrieve vehicle data.
Affected Vehicles:
Country
Beginning
Model Year
Ending Model
Year
Vehicle
Vehicle
Count
USA
2023
2023
GOLF GTI
1
USA
2023
2023
GOLF R
1
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Repair:
•
REPAIR AVAILABLE – February 27, 2024
•
Perform software update to update the data bus diagnostic interface control unit.
•
See ELSA and Service References in Elsa2Go for complete repair & claiming
instructions
•
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:
Notes:
See UPDATE technical bulletin for required materials.
Dealers must ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of
Volkswagen customers.
•
Updates differ from recalls and service actions; consumers are notified in writing
of recalls and service actions. Therefore, consistent with general policy governing
Updates, customers will not be receiving letters about this action.
•
Each vehicle coming into your workshop (for maintenance or any other service
visit) that shows this Update code open in ELSA on the day of repair should have
the work completed.
•
Affected vehicles in dealer inventory cannot be delivered to consumers until this
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the
“New and CPO Inventory Open Campaign/Action Listing” report from the OMD Web
system
-END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
90W9_DLR_LAUNCH