24-NA-027
Service Bulletin Details
Public Details for: 24-NA-027
This technical bulletin provides repair information to correct a customer concern of dtc U3000 setting in automated map module (hdlm) - supercruise unavailable.
Models from 2024
2024 CADILLAC ESCALADE |
2024 CHEVROLET SILVERADO 1500 |
2024 CHEVROLET SUBURBAN |
2024 CHEVROLET SUBURBAN 1500 |
2024 GMC HUMMER EV |
2024 GMC SIERRA 1500 |
2024 GMC YUKON |
Models from 2023
Models from 2022
Bulletin No.: 24-NA-027 Date: Feb-2024 Subject: Brand: Cadillac DTC U3000 Setting in Automated Map Module (HDLM) - SuperCruise Unavailable Model: Model Year: VIN: from to 2022 2024 2022 2022 Silverado 1500 2023 2024 Suburban 2022 Escalade from Escalade ESV Chevrolet Silverado 1500 LTD (RPO J21, VIN Digit 5 = W / Y) Silverado 1500 New (RPO J22, VIN Digit 5 = A / D) Tahoe GMC Hummer EV 2022 2023 Hummer EV Pickup 2024 2024 2022 2022 Sierra 1500 2023 2024 Yukon 2022 Hummer EV SUV Sierra 1500 Limited (RPO J21, VIN Digit 5 = 8 / 9) Sierra 1500 New (RPO J22, VIN Digit 5 = H / U) Yukon XL 1 Engine: to Transmission: Involved Region or Country North America, Europe, Kazakhstan, Uzbekistan, Middle East, Israel, Palestine, Argentina (Mercosur), Brazil (Mercosur), Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay (West), Japan, Cadillac Korea (South Korea), Thailand (ASEAN), Australia/New Zealand, Other Africa Additional Options (RPOs) Equipped with RPO UKL Condition Some customers may comment that when trying to engage SuperCruise, the cluster will display the message “SuperCruise unavailable – No road info”. Technician will find DTC U3000 setting in the module. Cause The cause of the condition may be due to a reset condition in the module causing the message to display and the U3000 DTC to set in the HDLM. Correction Technicians are asked to verify the condition by driving on 2 different verified SuperCruise roads. Replace the HDLM module if, and only if, the part number of the HDLM in the vehicle is listed in Parts Information. If one of these Map module part numbers above is not installed in the vehicle, and the map module is setting the U3000 DTC with SuperCruise being unavailable, do not replace the module until additional diagnostics through SI are completed. Service Procedure Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must be performed by a technician who has successfully completed the required training. Parts Information No parts are required for this repair. * We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources. Causal Part Description Part Number Qty X Hummer EV Only 86812593, 87823820 1 85595235, 85595239 85548122, 85548127 2 X 85624159, 85624160 Truck and SUV ONLY 1 87845922, 87845923 87833362, 87833364 87819889, 87819892 Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time *6486108 Replace Automated Map Module for SuperCruise Errors 1.3 hr *This is a unique Labor Operation for Bulletin use only. Version 3 Modified Released February 06, 2024 Revised February 14, 2024 – Changed Labor Time under Warranty Information. Revised February 19, 2024 – Added graphic and changed last sentence in Correction Section. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION 3