A5724322072587_2
Service Bulletin Details
Public Details for: A5724322072587_2
Models from 2024
Models from 2023
Technical Service Bulletin 57 PSS Safe CP in Cluster w/ DTC U110100; C115E54 57 24 32 2072587/2 February 23, 2024. Supersedes Technical Service Bulletin Group 57 number 24-29 dated January 4, 2024 for reasons listed below. Model(s) Year e-tron quattro, etron Sportback quattro, e-tron S 2023 A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, 2023 – 2024 RS 5 Sportback, e-tron Gt, RS etron GT, Q7, SQ7, Q8, SQ8, and RS Q8 Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, and SQ8 Sportback e-tron VIN Range Vehicle-Specific Equipment All Not Applicable 2024 Condition REVISION HISTORY Revision Date Purpose 2 - Revised Condition (Added additional DTC) 1 01/04/2024 Initial publication This bulletin applies to MY23-24 A4, A5, Q7, Q8, e-tron quattro, e-tron Sportback, Q8 e-tron, and e-tron GT vehicles only. Customer states: The message “SAFE CP” appears in the instrument cluster along with other various messages. Workshop findings: DTC “U110100: Component protection active” is stored in any of the following control units: • Brake Electronics Control Unit, -J104- (diagnostic address 0003). And/or © 2024 Audi of America, Inc. Internal Page 1 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • Electronic Central Electrical (BCM), -J519- (diagnostic address 0009). And/or • Airbag Control Unit, -J234- (diagnostic address 0015). And/or • Instrument Cluster, -J285- (diagnostic address 0017). And/or • Control Unit for Night Vision System, -J853- (diagnostic address 0084). The subsequent DTC “C115E54: Inertial sensors no basic setting” may be logged in the airbag control unit (diagnostic address 0015). Technical Background There is a software issue in the Comfort System Control Module (diagnostic address 0046). Production Solution This bulletin will be updated when more information is available. A solution is currently under development. Service This PSS does not apply if the DTC “U110100: component protection active” is logged in the Gateway (diagnostic address 0019) and/or in the Comfort System Control Module (diagnostic address 0046). 1. Explain to the customer that a solution is expected to be available by the end of the first quarter of 2024 (subject to change). Do not replace any components for this condition since this will not resolve the customer’s concern. 2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service). Workaround: To temporarily resolve the customer’s concern, perform a terminal 30 reset on the Comfort System Control Module, -J393- (diagnostic address 0046). To do so, use the latest wiring diagrams available through the repair manual and remove all three fuses for at least 10 minutes. Once complete, perform the component protection test plan in the affected control units the DTCs were stored in. © 2024 Audi of America, Inc. Internal Page 2 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 5789 Damage Code: 0039 Labor Operations: Reset Comfort System Control Module 5789 4199 10 TU Diagnostic Time: GFF 0151 0010 See SRT with associated operations GFF 0151 0060 Time stated on the diagnostic protocol Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Claim Comment: As per TSB 2072587/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2072587) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2024 Audi of America, Inc. Internal Page 3 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.