SSM 52307
Service Bulletin Details
Public Details for: SSM 52307
Some 2020-2023 ford and lincoln sync3 equipped vehicles may experience an inaccurate notification in the fordpass??A?/lincolnway??A? App indicating vehicle has entered deep sleep mode. Vehicle has entered deep sleep mode message is expected
Models from 2023
| 2023 FORD BRONCO SPORT |
| 2023 FORD EXPLORER |
| 2023 FORD MAVERICK |
| 2023 FORD MUSTANG |
| 2023 FORD RANGER |
| 2023 FORD TRANSIT CONNECT |
| 2023 LINCOLN AVIATOR |
Models from 2022
Models from 2021
Models from 2020
3/1/24, 11:08 AM 2023 Bronco Sport SSM 52307 2020-2023 Various Vehicles - SYNC3 - Inaccurate Deep Sleep Notifications In FordPass/LincolnWay Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. https://www.fordtechservice.dealerconnection.com 1/1