44123420302754

Technical Service Bulletin
44 Model Year 2013 Alignment - Repair Authorization
44 12 34 2030275/4 November 13, 2012. Supersedes Technical Service Bulletin Group 44 number 12-33 dated
August 10, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2013
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
4
Purpose
Revised TSB content
3
8/10/2012
Revised header data (Updated to fix ElsaWeb error)
2
7/30/2012
Republished to fix ElsaWeb error
1
7/23/2012
Original publication
Customers may report the following conditions on vehicles with less than 2 weeks in service or less than
500 miles. In some cases these conditions may be noticed at PDI.
 Vehicle pulls – left or right
 Steering wheel not leveled or off-center
(Figure 1).
In some cases both concerns may be reported.
Figure 1. Steering wheel not leveled (off-center)
Page 1 of 6
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Tip: If the alignment concern is due to outside influence (e.g. accident), this TSB does not apply.
Technical Background
Not applicable.
Production Solution
Not applicable.
Service
1. Prior to any repairs:
a. Verify concern with a test drive.
b. Ensure the vehicle has been in service less than 2 weeks or has less than 500 miles.
2. Open a Technical Assistance Center (TAC) ticket prior to starting the alignment procedure.
3. Place vehicle on the alignment rack and perform compensation procedure.
4 During the alignment step at which the steering gear center position is checked, perform the following:
Page 2 of 6
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
a. Point the front wheels in a straight ahead
position according to the display on the
alignment machine (Figure 2). Disregard the
level of the steering wheel at this point.
Figure 2. Screen shot illustrating the point at which the front wheels
must be positioned straight ahead. Screen may vary based on the
brand of alignment machine used.
b. Prior to proceeding to the next step, check
the steering wheel level. If the steering
wheel is not leveled (off-center) by any
degree, take a photo of the steering wheel
(Figure 3).
Figure 3. Example of a steering wheel not leveled (off-center)
condition.
5. Continue with alignment procedure and adjust as necessary.
6. Email a scanned copy of the before and after alignment measurements along with a photo of the steering wheel (only if
not leveled) to [email protected]. If you are not able to email these documents to this email address then attach
them to the TACS ticket.
a. Email must include the following information:
- VIN
- Repair Order number or claim ID
- Mileage (from Repair Order)
Page 3 of 6
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
- Dealer Code
b. Photo of the steering wheel should be a JPEG file and must clearly show how much the steering wheel is off center
(Figure 3).
c. The before and after alignment measurements must be a scanned copy of the original in either PDF or JPEG
format. Do not fax or send a photo copy of the documents. Please see following examples of acceptable and
unacceptable copies (Figures 4 & 5).
Examples of ACCEPTABLE scanned copies with all alignment values easy to read:
Figure 4. Examples of acceptable copies.
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© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Examples of UNACCEPTABLE copies where alignment values are either missing or difficult to see.
Figure 5. Examples of unacceptable copies.
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
4490
Damage Code:
0011
Labor Operations:
Use appropriate SRTs from ElsaWeb based
XXXX XXXX
XX TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
on the alignment steps performed.
Page 5 of 6
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical diagnosis at dealer’ s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2030275/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
Page 6 of 6
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.