15-305-22R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2022 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
NUMBER: 15-305-22R
APPLICABILITY: 23-24MY Outback/Legacy Models
		 (including Wilderness models)
		23-24MY Ascent Models
		
24MY Impreza
		
24MY Crosstrek
		
24MY WRX
SUBJECT:
		
DATE:
11/15/22
REVISED:
02/26/24
Reprogramming File Availability for Optimization
of Gen 4.5 Denso CP1.5 Infotainment Systems
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4.5 Denso CP1.5 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet or using those sent directly from Nuspire to
the SDS Notebook and transferring them onto a USB flash drive for head unit installation.
ATTENTION: For Impreza/Crosstrek 24MY and WRX 24MY it is required to use SSM5-R to
access Software Update setting in Dealership Mode Menu.
LEGACY/OUTBACK 23-24MY
IMPREZA/CROSSTREK 24MY
WRX 24MY
REPROGRAMMING BY USB
APPLICABLE
NOT APPLICABLE
REPROGRAMMING BY SSM5-R AND USB
NOT APPLICABLE
APPLICABLE
It is VERY IMPORTANT to read and understand this information completely before proceeding.
CAUTION: VEHICLE SERVICE PERFORMED BY UNTRAINED PERSONAL COULD RESULT
IN THE EQUIPMENT DAMAGE OR EVEN SERIOUS INJURY.
CAUTION: Before updating CP1.5 to the latest version, verify that DCM has already been updated
as per the instructions in TSB 15-315-23.
If CP1.5 is updated to the latest version without reprogramming the DCM, it may cause
infotainment system failure.
Note: The updates for CCU and DCM can be performed in any order, but it is necessary to
complete the reprogramming of the DCM before returning the vehicle to the customer.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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After this update is successfully completed the vehicle is capable of SiriusXM with 360L service.
SiriusXM (SXM) with 360L service is a combination of satellite radio and streaming services. It
uses both satellite and internet connection modem (DCM) to deliver 200+ channels, with some
channels delivered exclusively via modem (DCM).
Service Bulletin is intended for use by trained technicians ONLY. It informs technicians of
conditions, which may occur in some vehicles or provides information, which could assist with
proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety
instructions, and know-how to do the job correctly and safely.
A timeline chart along with a complete list of all the conditions addressed and enhancements included
in this and previous Denso software updates are provided in “Appendix D” and “Appendix E”
located at the end of this bulletin.
IMPORTANT NOTE: The update contains 3 folders and 2 files. When performing an update, the
USB must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
PART INFORMATION:
NOTE: High Level unit is equipped with Navigation option
(Map icon on Home screen)
11.6-Inch Display, Mid and High Level Units
Dual 7.0-Inch Display, Base Level Unit
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Materials Required:
•
•
•
SDS notebook
DSTi/DST10
Flash drive USB 2.0 or higher
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
should be a minimum of 64GB or more in size and contain a NTFS file format before downloading
the update files onto it. Be sure to locate and re-format any existing USB drives used for updating
audio units. They must be fully cleared before adding these new update files to them.
IMPORTANT NOTES:
• NEVER change the update file names after downloading them.
• NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does
NOT recognize the USB drive during the reprogramming process due to Controller IC type of USB
drive or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive
must be formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
•
Kingston®:
DataTraveler G3 Series DataTraveler 100 G3 DT100G3
DataTraveler SE9 Series DataTraveler SE9 G2 3.0 DTSE9G2
Digital Data Traveler 3.0 USB Flash Drive - Violet DTIG4
•
SanDisk®:
Ultra Series SDCZ48-064G-J57
Cruzer Blade Series
Cruzer Glide Series CZ60 SDCZ60-064G-B35
•
Transcend®:
JetFlash 790 Series TS64GJF790KBE
•
PNY®:
Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)
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•
Silicon Power®:
2 Pack USB 3.0/3.1 Gen1 USB Flash Drive Blaze B02
IMPORTANT NOTE: The update contains 3 folders and 2 files. When performing an update, the
USB must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- VERY IMPORTANT: Before proceeding with the software updating procedure, the
currently installed software version ID MUST be confirmed by following the steps below:
1a) After starting the engine and system boot-up completes, from the HOME screen, touch the
Settings button.
1b) Press the General button. Use the down arrow to scroll to System Information then press to
display the System Information / Version information.
		
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The examples below identify the head unit model and the last 6 digits signify the software version
number. Examples:
 Outback/Legacy and Ascent
• F6(9)1WHMxxx-xxx (High model software)
• F6(9)1WMMxxx-xxx (Mid model software)
• F6(9)1WBMxxx-xxx (Base model software)
MY
23-24MY
23MY
Carline
Outback/Legacy
Trim/Grade
Older Software
Versions
Latest Software
Versions
BASE
013-282
023-580
033-680
043-781
053-880
MID
013-282
023-580
033-270
033-570
033-681
043-781
053-880
HIGH
013-282
023-580
033-270
033-570
033-681
043-781
053-880
MID
013-282
023-580
033-270
033-570
033-681
043-781
053-880
HIGH
013-282
023-580
033-270
033-570
033-681
043-781
053-880
Ascent
ATTENTION: If the software version number matches “Older Software Versions” proceed to
STEP 2 below. If the software version is “Latest Software Version” as the unit already has the latest
software version installed. No update is required at this time.
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 Impreza/Crosstrek
• F7(9)1WHMxxx-xxx (High model software)
• F7(9)1WMMxxx-xxx (Mid model software)
• F7(9)1WBMxxx-xxx (Base model software)
MY
24MY
Carline
Trim/Grade
Older Software
Versions
Software Version
BASE
033-681
043-781
053-880
MID
033-681
043-781
053-880
HIGH
033-681
043-781
053-880
Trim/Grade
Older Software
Versions
Software Version
MID
043-781
053-880
HIGH
043-781
053-880
Impreza / Crosstrek
 WRX
• F7(9)1WHMxxx-xxx (High model software)
• F7(9)1WMMxxx-xxx (Mid model software)
MY
Carline
24MY
WRX
If the software version number matches “Older Software Versions” proceed to STEP 2 below. If the
software version is “Latest Software Version” as the unit already has the latest software version
installed. No update is required at this time.
STEP 2- Prepare the USB flash drive
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other files.
•
Right click on the corresponding “Removable Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select “NTFS”
•
Check the “Quick Format” box (if not already done).
•
Click on “Start” to format the USB flash drive.
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STEP 3- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
“A” When using update files downloaded from Subarunet:
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before
they can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
Updates for Gen 4.5 Denso Audio and Navigation Head Units – 23-24MY LegacyOutback
23-24MYAscent24MYCrosstrek24MYImpreza24MYWRX
23-24MYLegacy23-24MYOutback23-24MYAscent24MYCrosstrek24MYImpreza24MYWRX Denso-CP1.5 AUDIO UPDATE- February 2024
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “F91WxM053-880”.
•
Click on “Extract All Files”.
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•
The screen similar to the one below will appear to set a destination for the extracted file.
•
Double-click on the required folder (for this example, used folder titled “F91WxM053-880”).
Copy all files then paste (or click / drag) it to the “clean” USB flash drive as listed (Removable Disk)
in the directory.
IMPORTANT NOTE: The update contains 3 folders and 2 files. When performing an update, the
USB must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
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•
To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
Denso CP1.5 2023MY ALL).
•
Go to Step 4.
“B” When using update files sent directly from Nuspire:
•
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
IMPORTANT: Always confirm there is a correct folder. If not, the SDS notebook hasn’t been
updated with the latest release. Please contact Nuspire to request they resend the update.”
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Double-click on the required folder (for this example, select the file entitled “CP15”) and the
update file will display as shown.
Select all folders and files and either copy / paste or click / drag them to the USB flash drive.
IMPORTANT NOTE: The update contains 3 folders and 2 files. When performing an update, the
USB must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
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•
Once all files have been loaded onto the USB flash drive, right click on the drive and select
“Eject”.
CAUTION: NEVER change the file names.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB to indicate the head unit it will update (Denso CP1.5 2023MY ALL in this
example).
•
Proceed to STEP 4 below.
STEP 4- Perform the software update.
CAUTIONS:
NEVER attempt to install the software immediately following an exchange module installation. Let
the system restart first and operate for 20 minutes.
NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.
NEVER attempt to install the software for at least 30 minutes after completing a FOTA update.
Perform the update in a well ventilated location if updating with the engine running OR with the 		
ignition ON and a battery charger connected.
Legacy/Outback 23 – 24MY
Impreza/Crosstrek 24MY
Ascent 23-24MY
WRX 24MY
Reprogramming by USB
Applicable
Not Applicable
Reprogramming by SSM5-R and USB
Not Applicable
Applicable
ATTENTION: For Impreza/Crosstrek 24MY and WRX 24MY it is required to use SSM5-R to
access Software Update setting in Dealership Mode Menu.
Please refer to “Reprogramming by SSM5” section on page 17 for the work procedures for
Impreza/Crosstrek 24MY and WRX 24MY.
For Legacy/Outback 23 - 24MY and Ascent 23-24MY please access Software Update setting in
Update setting in Dealership Mode Menu by using CP1 controls directly from CID.
Please refer to section below for the work procedures for Legacy/Outback 23 - 24MY and Ascent
23-24MY.
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4a) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down) and press 		
the Tune / Scroll knob 6 times then release all to display the Dealership Mode Menu.
4b) Select Software Update from the Dealership Mode menu.
IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is
initializing…” may be displayed. Should this occur, proceed to “Appendix A” starting on pg. 24 of
this bulletin for further instruction.
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4c) The screen below will be displayed.
4d) Insert reprogramming USB into the USB port and press OK.
NOTE: If after plugging in the USB, the screen displays a Software Loading Unsuccessful
message, confirm the USB device has been properly formatted and the software on the device
matches the system being reprogrammed (example: Base software is being used to update a Base
system) and retry.
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If you get the message Software Update Incomplete as shown below, please don’t replace the
hardware but retry updating the software according to the instructions in “Appendix B ” on pg. 25.
4e) The screen below will be displayed. Press OK to start the software update.
NOTE: The actual software version displayed will be different from the picture shown below.
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Software Version Table
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4f) Once the update begins, the screen below will be displayed with a progress bar. It takes about 15 		
to 20 minutes for the update to complete.
VERY IMPORTANT: NEVER turn off the ignition while the software update is in process.
4g) When the software update is complete, the following screen will be displayed (the actual
software version will be different).
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IMPORTANT NOTE:
On rare occasions a “Software Update Incomplete” message may appear in this step which occurs
due to a bug in the software update procedure. Proceed to Step 4i below to confirm the software
version has been updated to the latest version.
4h) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.
4i) Turn the Ignition OFF, open the driver’s door then close the driver’s door.
4j) Wait for 3 minutes, then turn the ignition ON.
4k) Access Dealership Mode following steps provided item 4a and using the tables below, confirm 		
the software update completed successfully.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Software Version Table
4l) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
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REPROGRAMMING BY SSM5 FOR IMPREZA/CROSSTREK 24MY AND WRX 24MY
4-SSM5-a. Introduction
For Impreza/Crosstrek 24MY and WRX 24MY it is required to use SSM5-R to access Software
Update setting in Dealership Mode Menu.
4-SSM5-b. Preparation
It is recommended to perform the reprogramming work with the Ignition ON and Engine OFF.
Preferably, it is also recommended to hook up a battery charger to the battery to maintain consistent
voltage in the electric circuits of the vehicle.
If the vehicle is Automatic (CVT) model, shift the select lever to N range and apply parking brakes
(EPB). With the gear in P range, the ignition switch is automatically turned off after about 1
hour. In case you perform the reprogramming work with Engine ON, make sure that the area is well
ventilated.
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Outline of the preparation steps:
•
Prepare USB flash drive to store software update files per the instructions in STEP 2 page 6.
•
Prepare an interface to connect the vehicle with the PC loaded with SSM software.
•
Install “Cloud Connector” to the PC.
•
CP1.5 cannot be updated through OBD connector) Connect DST-i between the vehicle and the
laptop to sync-up SSM5 with the vehicle.
•
Refer to TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” for the setup
and configuration details with SSM5.
•
4-SSM5-c. Execution
i. Follow TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” STEP
1- STEP 11 to connect the vehicle and the laptop with SSM5 access. When vehicle
information acquisition is completed, a list of on-board systems is displayed. Confirm that
either one of the two reprogramming availability option on the Cockpit Control Unit is
marked “Available” and click on it. See below.
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ii. Insert the USB flash drive containing the update data into the vehicle’s USB port and click
on [Start Reprogramming] to begin the reprogramming process.
iii. Follow TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” STEP 12 STEP 15 to start the software update.
iv. The following progress bar will be displayed briefly (for a few seconds), and then it will
quickly reach 100% and switch to the next screen.
When the following screen is displayed, the software update starts within the CCU.
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At that time CID display changes to show software installation details and progress bar. Wait until
the CID screen displays “Software Update Complete”. See below.
Software Version Table
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v. After “Software update complete” appears in the CID, click “OK” on the SSM5 screen.
vi. Confirmation screen will be displayed as shown below. Check the box and click [OK].
vii. Follow TSB 14-28-21 “New Software Reprogramming Procedures / SSM5-R” STEP 16 STEP 20 to complete update verification procedure. If the software update has been completed
correctly, it will display “Reprogramming completed”. Remove the USB drive from the
vehicle and click on “Back to Diagnosis Screen”.
Note: It is very important to complete software update verification for the server to get all
required details for the VIN and store that information for future applications. For example,
campaign or recall eligibility or claim eligibility verification etc.
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viii. Please verify that the Cockpit Control Unit’s Reprogramming availability is set to ‘Not
Available.’ The software update process is completed at this point.
CAUTION: Once you have performed a software update, you cannot start the next software update
until the “Software update setup is initializing…” process is completed. If the Initializing screen
is displayed, please wait for about 30 minutes until it is finished. While waiting for Initializing to
complete, it is possible to turn the ignition on and start the engine. See Appendix A on pg.24 of this
bulletin if need additional information.
ix. Display the System Information/Version information following step 1b from page 4 to confirm
the software has been updated to match a new version from the Software Version Table below.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Software Version Table
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x. Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
REMINDER: The new Software Version number must be entered when prompted at claim entry.
NOTE: Retailers are now permitted to claim up to $5.00 per claim in Sublet to help offset the cost
of replacement USB drives. Repeated re-formatting of the USB drives used for reprogramming
can compromise their ability to operate properly. Over time, hardware connections can loosen and
stored data files can become corrupted. Retailers are responsible for replacing any worn or otherwise
inoperable USB drives as needed. This compensation is intended to help defray those costs.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
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“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is displayed:
• If the screen shown below appears, WAIT for approximately 30 minutes or as long as necessary
(waiting for longer than 60 minutes might indicate system malfunction). In that case please
perform recovery according to the instructions in “Appendix B ” to allow the Software update
setup initialization process to complete.
Base
High/Mid
•
The screens shown below will be displayed when the process completes.
Base
High/Mid
1. Turn the ignition OFF, open the driver’s door, close the driver’s door and WAIT for 3 or more
minutes before proceeding further.
2. Open the driver’s door again and either turn the ignition ON (if a charger is connected) or start the
engine.
3. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature control
buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the
Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 12.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
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“APPENDIX B”
In case of retrying the software update after the first attempt of update fails.
•
If the first attempt of update fails with the message below, follow the steps described below 1-2 to
1-8 before retrying the software update.
1-1. Select OK in the screen below
High/Mid
Base
1-2. Turn the ignition switch or the engine OFF, and turn it ON again.
Caution: Do not remove battery terminal and keep battery power supply.
Base
High/Mid
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1-3. Select Software Update in the Dealership Mode diagnostics screen.
Base
High/Mid
1-4. When you see the screen below, wait for approx. 15 minutes until the initialization is
complete
Base
High/Mid
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1-5. You will see the screen below when the initialization is complete.
Base
High/Mid
1-6. Turn the ignition switch or the engine OFF, open the driver side door and close the door
then wait for 3 minutes.
1-7. Open the driver side door then turn the ignition switch or the engine ON.
1-8. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 12.
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“APPENDIX C”
In case the Gracenote update popup screen appears or software initializing screen does not go
away for more than 20 minutes, please perform steps 2-1 to 2-11.
High/Mid
2-1. Select “Settings” in the Dealership Mode diagnostics screen.
High/Mid
Base
Base
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2-2. Select “Memory Initialization”
High/Mid
2-3. Select “OK”
After Memory Initialization, all settings are reset to factory default.
High/Mid
Base
Base
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2-4. You will see the following screen
High/Mid
Base
2-5. After a few seconds, system restarts itself.
2-6. Select “Software Update” in the Dealership Mode diagnostics screen.
Base
High/Mid
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2-7. When you see the screen below, wait for about 15 minutes until the initialization is complete
Base
High/Mid
2-8. You will see the screen below when the initialization is complete.
High/Mid
Base
2-9. Turn the ignition switch or engine OFF, open the driver side door and close the door then
wait for 3 minutes.
2-10. Open the driver side door then turn the ignition swatch or engine ON.
2-11. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 12.
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“APPENDIX D”
Denso Gen 4.5 Software Update Timeline (TSB Number: 15-305-22)
Update #
MY
Version
Release Date:
0
2023
0
9/1/2022
F61WHM013-280 (High model software)
F61WMM013-280 (Mid model software)
F61WBM013-280 (Base model software)
SOP for 23MY Outback/Legacy
1
2023
RC1
11/11/2022
F61WHM023-580 (High model software)
F61WMM023-580 (Mid model software)
F61WBM023-580 (Base model software)
- See “Conditions Addressed by Update #1” as
outlined in “Appendix E” below
2
2023
RC2
2/24/2023
F61WHM033-681 (High model software)
F61WMM033-681 (Mid model software)
F61WBM033-680 (Base model software)
- See "Conditions Addressed by Update #1" as
outlined in "Appendix E" below
RC2
(FOTA Software Version)
6/1/2023
F61WMM033-270 (MID FOTA SOFTWARE)
F61WMM033-570 (MID FOTA SOFTWARE)
F61WHM033-270 (HIGH FOTA SOFTWARE)
F61WHM033-570 (HIGH FOTA SOFTWARE)
RC4
2/23/2024
F91WHM053-880 (High model software)
F91WMM053-880 (Mid model software)
F91WBM053-880 (Base model software)
3
2023-2024
NEW Version ID #:
Conditions Addressed:
- See "Conditions Addressed by Update #3" as
outlined in "Appendix E" below
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 32 of 64
“APPENDIX E”
Symptoms Addressed By Update #3:
Number
Category
1
Symptoms to be Improved:
-After turning ignition ON, the "CAUTION" screen is displayed for 2
minutes. After the "CAUTION" screen is displayed, a reset may occur.
-During Bluetooth audio playback, the CID screen may turn to a black screen.
-When shifting from R to any other gear immediately after starting the
engine, the CID screen takes some time to return to the home screen,
displaying only a background (only applicable to HIGH trim)
-Right after starting up, the CID displays only background without icons and
no further operation can be done (not applicable to WRX)
Black
Display
After engine starts, only the black frame of the Caution screen display may
remain on the CID screen.
The rear view camera can be displayed by shifting to shift R.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 33 of 64
Number
Category
2
Reset
Symptoms to be Improved:
- When an iPhone/iPod is connected via USB cable and connected as an iPod
audio device instead of CarPlay, the CID screen may reset when song information is received.
(This occurs when some of the song information data sent by the iPhone/iPod
is missing)
- Shortly after turning the ignition on, the CID screen reboots (not applicable
to WRX)
When turning ignition on/off repeatedly, the CID screen may restart after
startup (not applicable to WRX)
- After Turning ignition on, the CID screen may restart repeatedly in 2-3
minute cycles (not applicable to WRX)
- After starting the engine, the CID screen (CCU) resets approximately 3
minutes later (not applicable to WRX)
- After performing the Factory Data Reset, there is a mechanism to restart the
CCU once, but it repeats another restart after displaying the Caution screen
immediately following the initial reboot (not applicable to WRX)
- The CID screen suddenly reboots due to audio functionality problem (It is
difficult to visually distinguish this reset from other types of resets)
(not applicable to WRX)
- When multiple reminders for maintenance dates, birthdays, and
anniversaries are set and nearing, a series of pop-up notifications appear on
the CID screen after starting the engine. If you try to delete a reminder right
before it switches to the next one, the CID screen may reboot (not applicable
to WRX)
- Performing the following steps may lead to the CID screen rebooting again
a few seconds later (not applicable to WRX):
1. Turn on the Valet Mode function.
2. Long-press the Volume knob to forcefully trigger a reboot of the CID
screen.
3. When the reboot begins, and the CID screen goes dark, turn the IGN-OFF
and immediately open and close the door.
4. When the CID screen reappears, turn the ignition on.
- CID screen restart may occur about 6 minutes after engine start due to a
radio tuner startup failure (This symptom is indistinguishable from other CID
screen restarts) (not applicable to WRX)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 34 of 64
Number
Category
2
Symptoms to be Improved:
- When the automatic map data update function is set to ON (as shown in the
example) the CID screen may restart after engine startup (only applicable to
HIGH trim)
Reset
3
4
- TomTom navigation (map) application suddenly restarts (only applicable to
HIGH trim)
- Add a function that, when there is no response from the iPhone for a certain
period while CarPlay is being connected, the source is changed automatically
CarPlay or
to Bluetooth audio with message displayed "CarPlay music playback is not
Android Auto
available" (not applicable to WRX)
projection
application - Bluetooth, AndroidAuto, and CarPlay may become unavailable when
CarPlay is connected to an iPhone via USB cable (not applicable to BASE
trim)
- Symptom 1: Automatic connection of Wireless CarPlay fails.
- Symptom 2: The status bar icon at the top of the CID (Central Information
Display) indicates a Bluetooth connection status, but the 'Manage Device'
screen shows Bluetooth as disconnected, resulting in inconsistent information
as depicted below (not applicable to BASE trim)
CarPlay
projection
application
- While using wireless CarPlay, the CarPlay screen may suddenly disappear
and return to the HOME screen (CarPlay is ended due to the intermittent loss
of Wi-Fi signal) (not applicable to WRX)
- After unplugging and reinserting the USB cable for the wired CarPlay, the
CarPlay becomes unable to launch. This issue occurs only in case of wired
CarPlay (only applicable to BASE trim)
- When using CarPlay, CarPlay may disconnect at the timing to end a Siri(*)
or phone call. Also, CarPlay cannot be reconnected afterwards.
(not applicable to WRX)
(*) Siri is the digital assistant that is part of Apple Inc.'s OS operating systems
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 35 of 64
Number
Category
4
Symptoms to be Improved:
- The screen does not switch to the CarPlay screen even if the CarPlay icon
on the Home screen is pressed. (This occurs if both the CarPlay screen and
the automatic screen switching by some function overlap in time)
(not applicable to WRX)
- After turning the ignition off and on, wireless CarPlay does not
automatically reconnect (not applicable to BASE trim)
- When turning the ignition on, there is a failure to automatically reconnect to
the previously connected wireless CarPlay (not applicable to BASE trim)
- Automatic reconnection of Wireless CarPlay may take approximately 7
minutes. (not applicable to BASE trim)
- If CarPlay is manually turned on from the Manage Devices screen
immediately after engine starts while CarPlay is automatically connected,
CarPlay cannot be activated (not applicable to BASE trim)
- CarPlay cannot be started immediately after engine start, when manually
turn on CarPlay from ManageDevices screen.
- CarPlay may disconnect when switching between CarPlay and other screens
during CarPlay connection.
CarPlay
projection
application
- CarPlay will not be activated.
(This occurs due to CarPlay connection authentication failure caused by corruption of certificate data read from AppleIC.)
"- When using CarPlay, it may disconnect and not reconnect even after unplugging and plugging in the USB cable.
(This occurs when there are repeated failures in data transmission/reception with the iPhone and the number of unanswered signals from the iPhone
exceeds 127)"
- When starting the engine with the iPhone connected via USB, CarPlay may
not start even if the CarPlay icon on the home screen is pressed. (This can be
resolved by reinserting the USB cable.)
- When WirelessCarPlay is disconnected due to radio interference, we have
incorporated improvements to avoid radio interference and make it easier to
reconnect (not applicable to BASE trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 36 of 64
Number
Category
5
Symptoms to be Improved:
- When repeatedly unplugging and plugging the USB cable of an Android
device during Android Auto, it may lead to the "Android Auto connected"
display showing up even when Android Auto is not actually running. As a
result, reconnecting the USB cable may not start Android Auto as expected
(not applicable to WRX)
- Situation: Connect a registered Android device to USB with IGN ON and,
after launching the CID screen, immediately disconnect the USB.
Symptoms: Even though Android Auto is not connected, the ""Connecting""
icon appears on the Manage Devices screen. Also, despite disconnecting the
USB, wireless Android Auto does not connect (not applicable to WRX)
Android Auto - When you toggle on Android Auto from the Manage Device screen in CID
projection while the Android device is not connected via USB, there may be a failure to
application start Wireless Android Auto (not applicable to BASE trim)
6
Audio
- Wireless Android Auto disconnects (not applicable to BASE trim)
Stand-by time setting for automatic disconnection in case of no response
from the smartphone is changed from 3 seconds to 10 seconds
- Add a function to automatically try to reconnect when Bluetooth or
Android Auto is disconnected due to no communication response from the
Android device (If there is no response from the Android device even after
reconnection, it will disconnect.)
- After starting the engine, there is no sound from the speakers, including
audio and voice guidance, and it is not possible to switch the audio source
(not applicable to WRX)
- When starting music playing on the Bluetooth audio screen, song
information is displayed, the seek bar progresses, but there is no sound coming from the speakers (not applicable to WRX)
- When the engine is repeatedly turned on and off with the driver's door open,
audio and voice couldn't be heard from the speakers and the volume change
operation may not work.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 37 of 64
Number
Category
6
Symptoms to be Improved:
- When returning to the Playlist List screen by pressing "Back" after
selecting a Playlist on page 4 or later in the Playlist List screen, the Playlist
List is displayed blank.
Audio
- After turning ignition ON, there is no audio sound.
- The playback starts from the first song on the USB instead of resuming from
the song that was played last time. (This is more likely to occur when the
number of songs on the USB is 4000 or more.)
The previous audio source was USB audio. Plug in the same USB as last time
and audio playback starts automatically
- The playback song and the displayed song title are mismatched. (Playback
resumes from the same song, but the displayed song title is misplaced.)
After USB audio playback, edit the folder structure and song order of that
USB memory stick using a computer or other device. Restart USB audio on
the same USB.
- Bluetooth connection may not become active, and it may become impossible to switch Bluetooth-connected devices, when following steps below
(turning on/off the connection)(not applicable to WRX):
With the CarPlay usage confirmation screen displayed on the CCU, press the
'Yes' button. Almost simultaneously, on the iPhone's settings screen, turn off
the CarPlay toggle switch.
7
Bluetooth
- Even with the Bluetooth actually connected, it is treated as not connected
to Bluetooth on the audio screen ('No Device Connected' is displayed, and
Bluetooth audio is not playing) (not applicable to BASE trim)
- You can't play Bluetooth audio or register and unregister Bluetooth-connected devices.
This symptom may occur when there is at least one registered Bluetooth device, and you attempt to delete a registered device from the 'Manage Devices'
screen (not applicable to BASE trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 38 of 64
Number
Category
7
Bluetooth
8
Symptoms to be Improved:
- Address vulnerabilities in the Bluetooth encryption mechanism (only applicable to BASE trim)
- If the Bluetooth connection fails due to the loss of the link key in the phone,
the following message should be changed to be displayed.
Before:
Connection unsucessful
Please try again lager
After:
Connection unsucessful
Please try deleting and then re-pairing your device
- When pressing a preset button for a registered radio channel, you can play
the channel. But the button you pressed does not highlight, and you cannot
operate through presets using the steering wheel controls (not applicable to
WRX)
Radio
- While listening to the radio, the audio suddenly cuts out (not applicable to
WRX)
- FM / AM radio is not available after turning ignition on
- After pressing the radio icon from the HOME screen, FM radio may not
have sound
- The radio presets are all blank
9
SXM
- Followiwng symptoms might be observed, when the SXM satellite channel
and SXM IP channel are registered alternately in the radio preset registration
and the preset channel selection is switched continuously using the steering
switch (not applicable to BASE trim):
1. The highlight of the radio preset disappears (It shifts from the currently
selected preset)
2. Information on the radio screen becomes blank
3. SXM sound is interrupted
4. The channel does not change even if the preset button is pressed
- The voice search feature in SXM has difficulty recognizing spoken voices
due to low microphone input volume during voice search (not applicable to
BASE trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 39 of 64
Number
Category
9
Symptoms to be Improved:
- When performing the operation to delete SXM viewing history under a
certain 'Driver Profile' state, it may result in the deletion of SXM viewing history recorded under a different 'Driver Profile' (not applicable to WRX)
- When repeatedly switching radio preset channels using the steering wheel
switch, the previous preset channel may play back and the highlight on the
radio preset button disappears. Alternatively, preset channel switching via the
steering wheel switch might become temporarily unavailable after a certain
period (not applicable to WRX).
- Immediately after starting the engine and navigating to the SXM screen,
various SXM functions are not working. Playback channel information is not
displayed on the screen. Button operations are unresponsive. SXM audio is
not playing (not applicable to WRX).
- When pressing the ""All"" tab on the TravelLink Sports screen, a blank tab
screen is displayed.
To navigate to the ""LPGA"" within the ""Sport""/ ""Golf"" category, you
need to press it twice (not applicable to WRX).
SXM
- While listening to the radio (FM/AM) and attempting to select a sports team
channel (SXM channel) from the presets, if the chosen team has a scheduled
game on that day but it hasn't started yet a popup screen displaying the game
schedule appears. However, after the popup screen appears, the system
returns to the previously played channel, and the SXM audio does not play
(not applicable to WRX).
- When using the voice recognition function while playing SXM channels,
the SXM sound may not be heard (not applicable to WRX)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 40 of 64
Number
Category
9
Symptoms to be Improved:
- After registering SXM channels in the presets when pressing the preset
button after a while, it receives the broadcast information and displays the
channel logo on the preset button. However, when switching the audio source
to AM radio afterward, the preset button returns from the channel logo to a
temporary logo 'SiriusXM' (not applicable to WRX).
- When registering SXM sports team channels to the radio preset buttons if a
team for which logo image cannot be captured is registered, the channel short
name will not be displayed on the registered button and the button will be
blank (not applicable to BASE trim)
SXM
- Regarding the notification information screen for SXM's sports team
channel, certain text appears in English even when the language settings are
set to French (not applicable to BASE trim)
- The voice recognition function encounters an error and ends, when initiating
the SXM Search feature simultaneously with the activation of the CCU unit's
voice recognition
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 41 of 64
Number
Category
9
Symptoms to be Improved:
- When switching to the SAT channel (satellite channel) immediately after
selecting the IP channel (Internet channel) on the SXM360, song information
is not displayed and audio playback stops (not applicable to BASE trim)
- If the ignition-off/on operation is performed quickly immediately after
ignition-on, the previously viewed channel in SXM may not start playing
automatically (It will play by switching the audio source) (not applicable to
BASE trim)
- When the contract status is Demo, "Your Trial Expires in 0 Days" is
displayed on the SXM Setiing screen. The display will be removed when the
contract status is Demo (not applicable to BASE trim)
SXM
- Gametime (1st Period, etc.) is not displayed on the pop-up screen of SXM
Sports channel when a game starts
- Registering a channel with blank information in presets results in a preset
button with a blank label, and the channel logo is not displayed. Additionally,
pressing the preset button with the blank label does not initiate playback of
the channel.
- After turning the engine on, "Loading" should appear on the channel
information screen until SXM playback starts, but it does not appear and
remains blank
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 42 of 64
Number
Category
9
Symptoms to be Improved:
- SXM sound stops sounding after conditions listed below:
1. Register FM station A, an SXM sports channel that is not in the middle of
a game, and FM station B in the order in which they are listed in the radio
presets.
2. Use the steering wheel switch to switch from FM station A to FM station
B, skipping the SXM sports channel that is not in the middle of a game.
3. Just before the playback of FM station B starts, operate the steering
switch seek to return to the previous channel.
SXM
- While playing SXM's Xtra channel, "Slow Network" --> "Something Went
Wrong" is displayed and no sound is heard (not applicable to BASE trim)
- When the preset channel on the SXM is pressed, a different channel is selected instead of the registered channel
10
- When don't select the phonebook contacts transfer during Bluetooth pairing,
transfering the phonebook manually through screen operations can fail. Additionally, the 'Manage Devices' screen may become greyed out and unresponsive in certain instances (not applicable to BASE trim)
- After initiating the phonebook contacts transfer from the smartphone, the
transfer-in-progress screen may remain open and not automatically close even
after the transfer has been completed (not applicable to BASE trim)
Phone
Operation
- When connected to CarPlay, phone calls cannot be answered or hung up using the steering wheel controls (not applicable to WRX)
(The maximum registration limit for Bluetooth-connected devices is 7, but
CarPlay can control a maximum of 5 devices. Therefore, when receiving calls
on the 6th or 7th phone, it was not possible to control the calls.)
- While connecting an iPhone running iOS 16.4 to a vehicle, the SMS functionality cannot be used from the CID screen (only applicable to BASE trim)
- The volume of the phone voice on hands-free calls is set to zero
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 43 of 64
Number
Category
11
Symptoms to be Improved:
- The call screen reduction appears in the Status Bar while connected to Android Auto. Originally, when Android Auto is activated during a
hands-free call, the call screen reduction should disappear (only applicable to
BASE trim).
- If the language setting of the CID is changed while an alarm message by the
Driver Monitoring System(DMS) is displayed on the CID, the alarm will be
hidden (not applicable to BASE trim)
Display
Appearance
- When the vehicle speed is above 25 MPH(40 km)/h, the roll angle display
on the Car Info screen does not become fainter (not applicable to WRX)
- When starting the engine remotely with a registered Driver Profile, one of
the following display issues occurs (not applicable to WRX):
The VDC (Vehicle Dynamic Control) icon on the Home screen is not
displayed and remains blank.
The icon next to the VDC icon on the Home screen is not displayed and
remains blank.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 44 of 64
Number
Category
11
Symptoms to be Improved:
- When Pre-Collision Braking System is activated, a message of “Obstacle
Detected” is displayed on the information bar and does not go away (not
applicable to WRX)
- During CarPlay navigation, text in the Turn By Turn information displayed
in the Information Bar at the top of the CID may overlap. For example, the
display of 'Unnamed road' and '**** Street 200m ↑' may overlap
(not applicable to BASE trim)
- When shifting from reverse range, the icons on the CID Home screen may
not be displayed, and only background may be displayed for a few seconds
(The clock at the top and the air conditioner screen at the bottom are
displayed) (only applicable to HIGH trim)
- If a hands-free call is started and the Starlink screen is activated at the same
time the call ends, the Media screen (radio, Bluetooth audio, etc.) and the
Starlink screen are overlapped (not applicable to BASE trim)
Display
Appearance
- The date for the message is displayed as 1/1/2000 instead of the correct
date. This occurs on some models of phones with Android OS 13 or later.
12
Touch
Operation
13
- Suddenly, the touch screen on the CID (Central Information Display) becomes unresponsive, even though the screen display remains normal. (not
applicable to WRX)
- CID doesn't respond to touch (The screen is displayed and sound is played,
but only the operations are not available)
- When repeatedly entering text on the destination search screen, the screen
may freeze, and the navigation application restarts (only applicable to HIGH
trim)
Navi
Operation
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 45 of 64
Number
Category
13
Symptoms to be Improved:
- While a detour route is suggested by NAVI system if a faster detour is found
before reaching the suggested alternate point, the route bar switches to the detour display mode a few miles before the actual detour point causing an error.
This detour display mode continues and the route bar becomes inoperative
until passing the detour point (only applicable to HIGH trim).
- During long-distance route navigation, if you deviate from the planned
route and a rerouting occurs, there is a sudden jump in your vehicle's position
to New York (the default location) while the rerouting is in progress. After
approximately 3 seconds, your position returns to its original location (only
applicable to HIGH trim)
Navi
Operation
- After passing through a detour point, the route bar does not return to the
normal route bar from the detour route branch display on the map (only applicable to HIGH trim)
- The color of the traffic information on the map (yellow) is incorrect. Change
it to the same color as the traffic information in the route bar (orange) (only
applicable to HIGH trim).
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 46 of 64
Number
Category
13
Symptoms to be Improved:
- When you turn ignition off/on while in route guidance settings and cancel
route guidance, the map scale does not return to the scale before the route
was set but instead maintains the map scale during route guidance (only applicable to HIGH trim)
- If you repeatedly press the 'Yes' button on the POI(Point Of Interest) popup,
the next time a POI popup appears the 'Add Waypoint' popup also appears
simultaneously causing them to overlap (only applicable to HIGH trim)
- When the system language is set to English, the brand name of that facility
is not displayed on the POI (Point of Interest) details screen. In other languages, brand names like 'Subaru' are displayed, and it should also be correctly displayed in English" (only applicable to HIGH trim).
Navi
Operation
- In the navigation screen, the bottom of the destination suggestion list's
popup screen is cut off and not fully displayed (only applicable to HIGH trim)
- Performing the following steps may cause the map scale to change to the
default scale instead of the one you've set (only applicable to HIGH trim):
1. Display the map (with the set scale).
2. Ignition off/on.
3. Change the map display mode (North-Up  Heading-Up). "
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 47 of 64
Number
Category
13
Symptoms to be Improved:
- During map data updates, if you switch off the Wi-Fi function from the Settings screen pressing the Map icon on the Home screen doesn't display the
Map screen for a while (only applicable to HIGH trim)
- Even when pressing the Map icon the map does not appear and it remains
stuck on the 'Loading Navigation' message. This issue occurs due to a corrupted file that stores settings and destination history (only applicable to
HIGH trim).
- The text keyboard which should not be displayed appears on top of the list
of POI categories (only applicable to HIGH trim) when performing the steps
below:
1. Narrowing down the search range within a specific city in the navigation
destination search.
Navi
Operation
2. Move to the POI category screen.
3. Touch the city name input area, then the keyword input area, in that order.
- When a language other than English is set, the distance to the destination
displayed in the navigation destination is abnormal (only applicable to HIGH
trim):
1. When the distance is greater than 1.0, the decimal point is rounded down.
2. When the distance is less than 1.0, the value becomes 0.1.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 48 of 64
Number
Category
13
Symptoms to be Improved:
- "Keyboard is disable while the vehile is in motion"" is displayed on the
screen when performing the steps below (only applicable to HIGH trim) :
1. Press the POI (destination) Shortcut on the home screen to display the list
of destinations.
2. Press "x" to clear the list.
3. Start driving with the Map screen displayed.
- Add Stop (Register via destination) button is displayed instead of Set button
and Favoirte registration for Home/Work cannot be done after performig the
steps below moving to the ""Favorite"" screen with the navigation destination
set (only applicable to HIGH trim) :
1. Press Add Home/Work
2. Select a location from the Destination History screen
Navi
Operation
- Map is not displayed when Map is pressed from the home screen if switching the language used for the text input keyboard on the search screen of the
navigation application (only applicable to HIGH trim)
- During navigation route guidance, if a Wi-Fi-based map data update is performed and immediately after its completion a route recalculation (rerouting)
takes place, the navigation map screen may freeze and the navigation app
(map app) will restart (only applicable to HIGH trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 49 of 64
Number
Category
13
Symptoms to be Improved:
- When you set a navigation destination and drive repeatedly triggering
rerouting by deviating from the route and start a map update via Wi-Fi, then
wait for about 30 minutes on a screen other than the navigation screen (like
the HOME screen) before transitioning back to the navigation screen the following symptom occur (only applicable to HIGH trim):
symptom 1: The map is not displayed.
symptom 2: The download start button is not displayed on the map update
screen.
Navi
Operation
- When using voice recognition to search for a destination based on a Point of
Interest (POI) category name (such as "gas station"), the search results may
display facilities that have names partially matching the POI category name
in addition to the facilities within that specific category (only applicable to
HIGH trim)
- While parked or driving, touch the traffic information icon on the map or the
traffic information icon on the route bar and display the traffic information
details screen. If you start driving with this screen displayed, it will exit the
traffic information details screen and transitions back to the map screen (only
applicable to HIGH trim)
- After narrowing down the location by city and specifying a point in ""Add
Home"" then registering it as your home if you proceed to ""Add Work"" and
input any text into the search box, the navigation application reboots (only
applicable to HIGH trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 50 of 64
Number
Category
13
Symptoms to be Improved:
- The requirement to press ""OK"" on the Your Safety screen during the initial navigation launch sometimes wasn't displayed (only applicable to HIGH
trim).
Before the change:
If the navigation app was launched for the first time from any icon other than
the Map icon on the Home screen (e.g., through a rest suggestion feature) the
Your Safety screen would not appear and navigation functionality could not
be initiated.
After the change:
Even if the navigation app is launched for the first time from an icon other
than the Map icon on the Home screen, the Your Safety screen will be displayed.
Navi
Operation
- When searching for navigation POIs using voice recognition, the response
is "Navigation is not ready" and POI search may not start (only applicable to
HIGH trim)
- When the vehicle is in the state of New Mexico, the navigation app freezes
and restarts after setting the destination on the navigation system (only applicable to HIGH trim)
- When the vehicle with the navigation route set deviates from the guided
route and triggers an automatic recalculation, the navigation app freezes (only
applicable to HIGH trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 51 of 64
Number
Category
13
Symptoms to be Improved:
- When using voice recognition during navigation to say 'Search for ****
along route,' the POI search results list may display the same result twice
(only applicable to HIGH trim)
Navi
Operation
14
15
Audio/Voice
Recognition
- USB audio is activated by voice recognition command ""play artist xxx""
or ""play album xxx"". The last song played by USB audio is played, not the
song commanded by voice. (only if the same USB is used) (not applicable to
WRX)
Voice
Guidance
- While driving with a navigation route set, there are instances where the
voice guidance may not correctly pronounce "mile."It mispronounces "mile"
as "me" (only applicable to HIGH trim)
16
- After setting a route in the navigation system and activating voice recognition function, the route guidance is not canceled even "Cancel Route" or
"Delete Destination" is completed (only applicable to HIGH trim)
Voice
Recognition
- When you say ""Call ****"" using voice recognition, the meter display
shows "Please wait a moment," but the call cannot be made (not applicable to
WRX)
(Note: "****" indicates an actual phone number or contact name you are trying to call)
- Starting the CCU (Cockpit Control Unit) voice recognition while using the
SXM Voice Search function results in an error and ends the voice recognition
(not applicable to BASE trim)
- When operating the navigation system via voice recognition, certain regional place names (states, cities, etc.) are not recognized (only applicable to
HIGH trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 52 of 64
Number
Category
16
Voice
Recognition
17
19
20
- Speech recognition may not recognize the words "Cruise Control Options"
when completed
- Voice recognition does not recognize the name of a specific SXM channel
when it is completed
- While using Bluetooth audio, the operation and overall performance of the
CID screen may become slow (not applicable to WRX)
Operation
18
Symptoms to be Improved:
- Screen performance slows down and touch operations become less responsive, when displaying CarPlay call status in the Information Bar at the top
of the CID during a call with another popup overlaps on the Information Bar
(not applicable to BASE trim)
Diagnostic
- The diagnostic trouble code (DTC) U1566 (Multi-View System Data
Abnormality) may be falsely detected (not applicable to WRX)
Data Log
When exporting CCU logs to a USB memory stick, the message "Export
failed" is displayed and the export may fail
DMS Link
- User name registered in DMS (Driver Monitoring System) disappears (not
applicable to BASE trim)
21
- Even when the same smartphone as the previous drive is connected, the
CID screen may display the message "Are you sure you want to activate this
profile?" (not applicable to WRX)
Driver
Profile
- Switching the Driver Profile user causes the user to be logged into SXM
even though he/she was not logged into the SXM account as the user after the
switch
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 53 of 64
Number
Category
22
Meter
Display
23
Symptoms to be Improved:
- Change the image of steering switch in the meter interrupt screen from
individual zoomed images to an image of the entire steering wheel and the
symbol (not applicable to WRX)
Previously: different switch images were used depending on the model line
and equipment grade.
After: a common image is used regardless of the model or the grade.
- In the CarInfo ->Maintenance ->Setting Icon -> screen for setting various
item reminder conditions the notation of the button in the lower right corner
is changed from "Update" to "Default" (not applicable to WRX)
Maintenance
Display
- In the maintenance schedule settings screen despite setting a date the configured date is not displayed and is replaced with hyphens (not applicable to
WRX)
24
- With the air conditioning SYNC enabled and the single-seat focus set to the
driver's seat tapping the temperature adjustment bar on the driver's side unexpectedly displays the temperature adjustment bar for the passenger's side,
which should not be displayed (only applicable to BASE trim)
Air
Conditioner
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 54 of 64
Number
Category
25
Symptoms to be Improved:
- The track switches to the first track in the next folder even though it is not
the last track in the folder (not applicable to WRX)
When USB audio in folder playback mode, All stations on repeat following
ignition OFF and then Track up operation after ignition ON.
-The following procedure will result in a mismatch between the song being
played and the song list displayed on the screen (not applicable to WRX):
USB
Operation
1. Display the song list on the USB audio screen.
2. Switch to another screen other than the song list.
3. The song playback proceeds and switches to another song list.
4. Return to the USB audio song list screen.
- The playback screen or song list does not refresh and becomes frozen(not
applicable to WRX)
USB Audio in folder playback mode with repeats turned off . When the last
song in a folder has finished playing and is stopped, change the playback
mode from the Song tab of the Browser (other than folder playback, such as
Album or Artist) and select a song.
26
- When the engine is turned off at a specific moment just before the
completion of the CCU software update via FOTA, the expected completion
notification screen does not appear when the engine is turned on next time
(not applicable to BASE trim)
Software
Update
- After the installation of software updates via OTA (Over-the-Air), the "Current Version" field in the popup screen that appears during the next IGN-ON
may be blank or empty (not applicable to BASE trim)
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Category
26
Symptoms to be Improved:
- To use FOTA (Firmware update Over The Air) for CCU software update via
DCM (Data Communication Module) it is necessary to switch from the Wi-Fi
communication settings for MapUpdate to the DCM communication settings.
To notify the customer about this switching, the below message screen pops
up a new CCU software becomes available from the server. (not applicable to
BASE trim)
Software
Update
27
Valet
Mode
- ValetMode:When leaving your vehicle with a valet service, such as at a
hotel or restaurant, you can set the valet mode, which disables the navigation,
audio, and vehicle setting functions. The display cannot be operated, preventing the release of personal information. The valet mode is designed to help
prevent personal information leaks. (not applicable to WRX)
When ValetMode is set up for the first time, completion of PIN code entry
within 20 seconds will prevent the ValetMode function from being switched
on and off via smartphone thereafter.
(Set the Pin code again and it will be normalized.)
New Functions and Enhancements included in Update #3:
Number
New Function or Enhancement
1
To improve the chance of reestablishing the connection in case of connection failure of
Bluetooth and/or Android Auto due to error in the smartphone side, the CCU sends a
request to the smartphone device again as additional attempt.
2
Reduce the time from IGN-ON to CarPlay startup from 23.8 seconds to 18.0 seconds
(not applicable to WRX)
3
Add a function to display album art currently playing in CarPlay when displaying audio
information in the Information display area (not applicable to WRX)
4
When using hands-free calling via Bluetooth connection, change the behavior when the
call time display area at the top of the CID screen is pressed (only applicable to BASE
trim)
Before: Ends the call.
After: Moves to the call screen.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
5
6
7
8
9
10
11
New Function or Enhancement
The Turn by Turn display function is supported while using the route guidance function
in AppleMap of CarPlay (not applicable to WRX)
Before: CarPlay route guidance did not support the Turn by Turn function.)
After: The display location and conditions for Turn by Turn are the same as when using
the CCU's main navigation system's route guidance.
Enhance the performance of Apple CarPlay's response time (not applicable to WRX)
Change CarPlay's behavior so that when apps within CarPlay are silent, it continues
playing the audio source from the vehicle's CCU (Cockpit Control Unit), thus preventing the sudden appearance of silent periods, improving the user experience (not applicable to WRX)
Update to address security vulnerabilities in Android Auto's communication (not applicable to WRX)
- New shortcut button(s) are added in button bar of “Home” screen. AVH (Auto Vehicle
Hold) ON/OFF Button for vehicle equipped with AVH (not applicable to BASE trim)
Update against vulnerability in security of Bluetooth connection.
When getting CCU USB logs at the Diagnostics Recorder screen in the Dealership
Mode, it was necessary to turn off ""Begin Recording"" to ""Export Data to USB.""
And after the log acquisition, it was necessary to turn ""Begin Recording"" ON again.
The system interface is improved so that ""Begin Recording"" is automatically switched
ON after log acquisition has been accomplished.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
12
New Function or Enhancement
Adding SiriusXM® with 360L as an enhancement to the existing SiriusXM Satellite
Audio service platform. This service combines satellite radio services with internet connectivity to provide streaming channels and on-demand content.
New Features include:
○ Get personalized channel and show recommendations that get even smarter as you
listen
○ Get notified when your favorite artist, song or team is playing
○ Enjoy shows, channels, performances and interviews on your own time, for the
first time ever in your vehicle
○ 100+ channels made for every mood, occasion and activity
○ Find all NFL, MLB®, NBA, NHL®, college football and basketball games — in
pre-game, in-progress or final states — in one location for quick access to the action
○ Gives you all the vital info for the game on the screen, and SiriusXM with 360L
allows you to listen to either the Home or Away game feeds
Symptoms Addressed By Update #2:
Number
Symptoms to be Improved:
1
CID goes black and does not accept any control.
2
Audio playing while CID shows black display
3
CID reboots.
4
“Manage Devices” is grayed out and cannot establish Bluetooth connection.
5
When the Bluetooth connection is cancelled manually on the mobile phone side
during hands-free calling, the Bluetooth connection is disabled for that particular mobile
phone. Even when it occurs, the connection can be reestablished by deleting the device
in “Manage Devices” and register the device again by adding operation.
6
Bluetooth connection fails against the device that was pared before and “Manage
Devices” is grayed out.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Symptoms to be Improved:
7
Bluetooth connection is disabled with a discrepancy in the display of status bar
(showing Bluetooth devices being connected) and the “Manage Devices” screen
(showing no Bluetooth devices being connected.)
8
Android Auto Wireless (AAW) cannot be connected.
9
Android Auto Wireless (AAW) cannot be started from “Manage Devices” Screen.
10
Sound volume control does not work while using Android Auto. It is caused by data
communication error between Android device and CCU.
11
Cyclic short noise like a drilling or vibration is heard from speakers.
12
Sound is lost when changed to Subchannel 2 right after a preset HD radio channel has
been selected.
13
After the destination is set on Navi screen, voice recognition command of “Find  along route” is made, search results are not given in order of distance.
14
When “Call” button is pressed in “Confirm Destination” screen of Navigation system
(to call the destination site,) the call can be made but the screen does not transit to phone
call screen.
15
Popup of “The update was successfully installed” is not displayed after reboot (IG-OFF
and ON) operation of FOTA (Firmware Over The Air) update.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Symptoms to be Improved:
16
When tapping preset “Team Channel” on SMX, a popup of different game is displayed.
It can occur under the following sequence of operations:
17
A wrong search location is used on TravelLink function.
Example of the symptom.
18
Music cannot be played sequentially when they are stored in different folders in a USB
memory. The specifications are improved to enable music in different folders to be
played sequentially.
19
"Repeat All” is added as one of the play modes.
20
“Track-up/down” can be used across folders in “Repeat All” mode.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Symptoms Addressed By Update #1:
Number
1
Symptoms to be Improved:
iPod/iPhone tab in Media screen cannot be selected, when connected by USB.
The symptom occurs when the iPhone is connected to CP1.5 via Bluetooth in parallel
to USB connection by error. (It is supposed to be connected either via Bluetooth or by
USB.)
2
On the “Manage Devices” screen Bluetooth cannot be selected as connection
preference.
3
Status of Bluetooth on Manage Device screen is displayed as disconnect even though
the Bluetooth
Icon on top right of the screen is showing active.
4
Cannot pair new Bluetooth device or cannot connect paired Bluetooth device. This
symptom possibly occurs after repeating IG OFF/ON operation while still pairing
operation.
5
Cannot pair Bluetooth device, when Bluetooth device has long name including symbols.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Symptoms to be Improved:
6
SXM station shortcut created by the customer does not work when the SXM has not
been used as audio source after the Ignition Switch was turned on in the ignition cycle.
7
Manage Device Screen becomes dark and inoperative when Ignition Switch is turned
Off and On while starting CarPlay by CID operation.
8
Cannot connect to CarPlay via wireless connection. This symptom possibly occurs after
the Ignition Switch was turned Off and On abruptly.
9
POI Search Result shows only city names and distances (without unit) when voice
recognition POI search with Category name like “Find toll gate” is used.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
Symptoms to be Improved:
10
Navigation restarts itself, when the letters are rashly entered or deleted using keyboard
function to search destination.
11
“Manage Route” button is not displayed when touching the route line on Navigation
system, when the route search criteria got changed in the Route Preference Screen after
a route had been searched.
12
“Manage Route” button is not displayed and buttons on the Current Route Screen become unselectable (turns to grayish fill) when the Navigation system is operated in the
sequence of “Manage Route” > “Avoid Blocked Road” (in the Current Route Screen) >
“Back.”
13
After the FOTA is completed, the CCM does not send the confirmation data to the server
even though it displays pop-up message of completion. The status is updated when the
FOTA operation is made next time.
14
A pop-up message of “Connection Error” is displayed when the pop-up message of Service Appointment Scheduler Popup is displayed after the engine was turned on and the
“Read Now” button is pressed immediately after that.
Continued...
Bulletin Number: 15-305-22R; Revised: 02/26/24
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Number
15
Symptoms to be Improved:
Pop-up message ”Please go to your retailer to update the Gracenote Database” appears
every time CP1 system is rebooted due to interruption of CP1 software update via USB
port (ACC OFF or BATT power remove etc.) ***
Note*** In case this USB update failure occurs, retry updating according
to the instructions in “Appendix C”
Bulletin Number: 15-305-22R; Revised: 02/26/24
Page 64 of 64