Subaru notice to

Subaru of America, Inc.
PO Box 9103
Camden, NJ 08103-9877
1-877-551-7149
Subaru of America,
www.subaru.com
PO Box 9103
Camden, NJ 08103-9877
1-877-551-7149
www.subaru.com
Inc.
February 2024
February 29, 2024
Important Notice:
Warranty Extension for the Telematics Data Communications Module (DCM) for certain 2016Important Notice:
2018MY Legacy, Outback, Impreza, Crosstrek & Forester
2017-2018MY
WRX
Warranty Extension for the Telematics
Data Communications
Module (DCM) for certain 2016-
Dear Subaru Owner:
2018MY Legacy, Outback, Impreza, Crosstrek & Forester
2017-2018MY WRX
As part of Subaru of America’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is
Dear Subaru Owner:
announcing a Warranty Extension for the DCM on certain 2016-2018MY Legacy, Outback, Impreza,
Crosstrek
Forester
vehicles and
2017-2018MY
WRXsatisfaction,
vehicles. Subaru of America, Inc. (SOA) is
As
part ofand
Subaru
of America’s
dedication
to customer
announcing a Warranty Extension for the DCM on certain 2016-2018MY Legacy, Outback, Impreza,
Affected
are equipped
with2017-2018MY
a DCM and may
Crosstrek vehicles
and Forester
vehicles and
WRXexperience
vehicles. a dead battery as a result the DCM
continually trying to access the 3G network which is no longer available and have not received a previous
DCM
update.
Thisare
willequipped
extend coverage
on vehicles
soldexperience
or leased in
States.
Affected
vehicles
with a DCM
and may
a the
deadUnited
battery
as a result the DCM
continually trying to access the 3G network which is no longer available and have not received a previous
Please
note that
this
not a safety
recall,
and it does
notleased
impact
safety of
your vehicle. If your
DCM update.
This
willis extend
coverage
on vehicles
sold or
in the
the United
States.
vehicle is operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
Please note that this is not a safety recall, and it does not impact the safety of your vehicle. If your
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension
vehicle is operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
has been automatically applied to your vehicle.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension
DCM Warranty Extension Coverage
has been automatically applied to your vehicle.
• This extension will cover the costs of a DCM update to address potential excessive battery drain and
willWarranty
cover the Extension
cost of a recharge
or replacement of the 12V battery if it is determined the DCM was
DCM
Coverage
the
root
cause
of
the
dead
battery.
In aaddition,
shouldtoyou
wishpotential
to purchase
a two-year
subscription
• This extension will cover the costs of
DCM update
address
excessive
battery
drain and
to
Subaru’s
STARLINK
telematics
for $198
for Safety
Plus orif$298
for Safety &the
Security
will
cover the
cost of a recharge
orservice
replacement
of the
12V battery
it is determined
DCM Plus
was
(excluding
applicable
taxes),
this extension
will should
cover the
costs
oftoreprogramming
the DCM
to make
the root cause
of the dead
battery.
In
addition,
you
wish
purchase
a
two-year
subscription
it
with the 4Gtelematics
network. 1service
Pleasefor
notify
retailerPlus
if you
wishfor
to purchase
this two-year
to compatible
Subaru’s STARLINK
$198your
for Safety
or $298
Safety & Security
Plus
STARLINK
subscription.
The
coverage
period
extends
the
Warranty
as
it
applies
to
the
DCM
tomake
eight
(excluding applicable taxes), this extension will cover the costs of reprogramming the DCM to
(8)
years / 100,000
miles,
from
theretailer
vehicle
Date. this two-year
it compatible
with the
4G whichever
network. 1 comes
Please first
notify
your
if Warranty
you wish Start
to purchase
• Inspections
or
repairs
under
this
coverage
period
must
be
completed
prior
to
the
that
STARLINK subscription. The coverage period extends the Warranty as it applies to expiration
the DCM toofeight
eight-year
period, or
before
100,000comes
miles,first
whichever
first
from the
vehicle
(8) years / 100,000
miles,
whichever
from thecomes
vehicle
Warranty
Start
Date.Warranty Start
Date.
• Inspections or repairs under this coverage period must be completed prior to the expiration of that
• Effective
theordate
of customer
ALL comes
affected
of mileage
or
eight-yearfrom
period,
before
100,000 notification,
miles, whichever
firstvehicles,
from theregardless
vehicle Warranty
Start
Warranty
Start
Date
will
be
covered
for
a
period
of
one
(1)
year.
Date.
•• All
inspections
repairs
be completed
priorALL
to theaffected
expiration
of this regardless
Warranty extension.
Effective
from and
the date
of must
customer
notification,
vehicles,
of mileage or
Warranty Start Date will be covered for a period of one (1) year.
If
questions
notice,
please contact
Warranty
Hotline at
• you
Allhave
inspections
and about
repairsthis
must
be completed
prior tothe
theDCM
expiration
of this Extension
Warranty extension.
877-551-7149. Additional information can be found online at:
subaruclaims.autosolutionteam.com.
If you have questions about this notice, please contact the DCM Warranty Extension Hotline at
877-551-7149. Additional information can be found online at:
Reimbursement
Eligibility
subaruclaims.autosolutionteam.com.
• You may be eligible for reimbursement if you paid to have your vehicle’s DCM updated or replaced
after the expiration
of the original Warranty period, but before this announcement of this newly
Reimbursement
Eligibility
extended
warranty
period
of eight (8) years/
100,000
• You may be eligible for reimbursement
if you
paid tomiles.
have your vehicle’s DCM updated or replaced
after the expiration of the original Warranty period, but before this announcement of this newly
• You
mustwarranty
have paidperiod
an out-of-pocket
for a repair
that would have been covered had it occurred
extended
of eight (8)expense
years/ 100,000
miles.
during the warranty coverage period. This includes any deductible expense or partial reimbursement
• for
Yourepairs.
must have paid an out-of-pocket expense for a repair that would have been covered had it occurred
during the warranty coverage period. This includes any deductible expense or partial reimbursement
for repairs.
1
STARLINK telematics service is not currently available to Massachusetts residents.
1
a subsidiary
SUBARU
CORPORATION
STARLINK telematics service is not currently
availableof to
Massachusetts
residents.
a subsidiary of SUBARU CORPORATION
•
If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this
repair, only the portion that has not been reimbursed is eligible for reimbursement.
•
You are not eligible to recover any repair costs previously reimbursed or paid for by any third- party,
including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
•
You
your application
for reimbursement
six (6) months
from
the dateofofthis
If
youmust
havesubmit
been previously
reimbursed
by SOA or one within
of its retailers
for partial
coverage
this letter.
repair,
only the portion that has not been reimbursed is eligible for reimbursement.
•To Apply
You arefor
notReimbursement
eligible to recover any repair costs previously reimbursed or paid for by any third- party,
including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
Please complete the claim form online at subaruclaims.autosolutionteam.com and attach the required
documentation
listed below:
• You must submit
your application for reimbursement within six (6) months from the date of
• this
Attach
a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order
letter.
showing repair will meet this requirement. The invoice must show your vehicle model, vehicle
identification
number (VIN), the name and address of the facility that completed the repair, the cost
To Apply
for Reimbursement
of the repair (parts and labor), and the date the work was completed.
Please complete the claim form online at subaruclaims.autosolutionteam.com and attach the required
• Attach proof
of payment,
documentation
listed
below: such as a copy of the canceled check, bank statement, cash receipt, or credit
card receipt
showing
youor
paid
for thefor
repair.
• Attach
a copy
of thewhat
receipt
invoice
the repair. A copy of the repair invoice or work order
showing repair will meet this requirement. The invoice must show your vehicle model, vehicle
If you prefer tonumber
apply for
reimbursement
by mail,
please
sendfacility
a completed
Claim Reimbursement
identification
(VIN),
the name and
address
of the
that completed
the repair, theForm
cost
andthe
copies
the required
documentation
above
to:completed.
of
repairof(parts
and labor),
and the datelisted
the work
was
•
Subaru proof
of America
Inc. such as a copy of the canceled check, bank statement, cash receipt, or credit
Attach
of payment,
DCM
Warranty
Extension
card receipt showing what you paid for the repair.
P.O. Box 9103
Camden,
NJto08103
If
you prefer
apply for reimbursement by mail, please send a completed Claim Reimbursement Form
Attn:
Customer
Department listed above to:
and
copies
of the Advocacy
required documentation
Please of
allow
30-45
Subaru
America
Inc.days for the reimbursement to be processed. Failure to include proper
documentation
may
delay your reimbursement.
DCM Warranty Extension
P.O. Box 9103
Sincerely, NJ 08103
Camden,
Attn: Customer Advocacy Department
Subaru of America, Inc.
Please allow 30-45 days for the reimbursement to be processed. Failure to include proper
documentation may delay your reimbursement.
Sincerely,
Subaru of America, Inc.
Subaru of America, Inc. participates in reforestation to help offset our organization’s carbon footprint and
reduce the waste of paper. The paper footprint of this mailing is reforested at a global planting site where
we measure our impact on the environment.
a subsidiary of SUBARU CORPORATION
a subsidiary of SUBARU CORPORATION