36743.2.0

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
MY23+, ICUP - scratchy sound on Premium Sound
Audio; AUD faults
TJ 36743.2.0
Issuer (Dept.)
Issue Date
Status Date
2/1/24
2/6/24
Technical Service
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3900
Function Description
Page
Media, navigation and communication
Page 1 of 4
Attachment
File Name
File Size
TJ_36743_1.PNG
0.7902 MB
TJ_36743_1.MOV
0.8558 MB
TJ_36743_2.MOV
1.7897 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
* CSCs added
If the customer complains about a “scratchy sound” while listening to the audio system, or any other
media sound player, and the vehicle has at least 5 of the DTCs listed below (status permanent),
please follow the information under SERVICE.
See attached videos for sound reference, scratchy sound TJ_36743_1 and TJ_36743_2.
The affected sound system is: Premium Sound Audio (AUD, VDN : K503) from MY23 (structure
week 2023w16 -> )
AUD = Audio Unit Device
VDN = Variant Designation Number
CSC Customer Symptom Codes
Code
Description
DO
Audio other/Audio unit (complete) does not work
FC
Audio other/Other audio problems
DP
Radio/Does not work
FW
Speakers/Crackly sound
FY
Speakers/Distorted sound
IB
Speakers/Does not work
Technical Journal 36743.2.0
DTC Diagnostic Trouble Codes
Control Module
Code
Fault Type
AUD
B154896
Permanent
AUD
B160E11
Permanent
AUD
B1A021A
Permanent
AUD
B1A031A
Permanent
AUD
B1A041A
Permanent
AUD
B1A051A
Permanent
AUD
B1A0611
Permanent
AUD
B1A0612
Permanent
AUD
B1A061A
Permanent
AUD
B1A071A
Permanent
AUD
B1A081A
Permanent
AUD
B1A091A
Permanent
AUD
B1A101A
Permanent
AUD
B1A111A
Permanent
AUD
B1A121A
Permanent
AUD
U102294
Permanent
AUD
B1A011A
Permanent
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-2024
-
202316-202335
225
2023-2024
-
202316-202335
227
2023-2024
-
202316-202335
235
2023-2024
-
202316-202335
236
2023-2024
-
202316-202335
238
2023-2024
-
202316-202335
246
2023-2024
-
202316-202335
256
2023-2024
-
202316-202335
SERVICE:
If the symptom is confirmed, the sound matches the files, and the DTCs from the list are valid,
replace the AUD-unit.
Please ensure replacement part (AUD) contains a serial number higher than 006076008
(see TJ_36743_3 for location of serial part number).
Page 2 of 4
2024-02-06
Technical Journal 36743.2.0
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP
number stated in this TJ.
Note that the TJ number must be stated in the repair order text.
Failing Part:
AUD P/N according to VIDA
VST Operation Number
VST Operation Number
Description
39020-2
Audio Module (AUD) Replace
36004-2
Software Control Module Downloading
36002-3
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group
3900.
To view TJ attachments continue to next page. This TJ has one attachment and
two sound files.
2024-02-06
Page 3 of 4
Technical Journal 36743.2.0
Page 4 of 4
2024-02-06