SRV-TSB-24-004

CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Date:
To:
From:
February 15, 2024
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Dan Schwartz, Service Area Manager
Dear Dealers,
With continuous monitoring and updating of the product in question, we found that the latest
quick shift management software (only installed on part of the Multistrada fleet) may not
have been calibrated correctly. Therefore, we have decided to update the engine ECU on all
concerned motorcycles.
This quick update concerns only a portion of the Multistrada V4 models in circulation;
always check the list of VINs involved through DCS. The update is mandatory.
Your cooperation is extremely important so that the update is carried out on all vehicles
involved and, whenever possible, have the Client wait during the update, which requires
careful planning.
Clients included in the Ducati database will be informed centrally through push notifications
from the MyDucati app or via e-mail. In the next few days, we ask your kind cooperation in
contacting by phone the Clients in the list available in DCS who do not make an appointment
on their own.
The main objective is to update all affected motorcycles quickly. In an effort to create as
little trouble as possible to the Clients, we have decided to provide a small compensation in
the form of some additional inspections. These inspections will be reimbursed through the
WCRC claim for an additional
of labor.
NOTE
For vehicles still under warranty, in addition to the ECU software update, it will be
required to check fluid levels, chain tension, tire pressure and brake pad wear. The
labor reimbursement time is increased by
in comparison to the software
update only.
WARNING
After updating, an engine warm-up cycle must be performed (refer to points 5 and
6 of the instruction).
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
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CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
NOTE
If during the update the vehicle turns out to be already updated, we ask you to go
ahead and submit the WCRC in order to certify that the ECU software has been
updated.
WARNING
Vehicles equipped with Ducati Performance exhaust are also included in the this
Service Campaign, therefore the update will be displayed by DDS 3.0 for the
installation of the new dedicated Ducati Performance software.
Contents
Page
1
Introduction
Contents
2
Application
2
Client Impact
3
Spare Parts
3
Warranty Reimbursement Rules
3
Service Solution
4
Application
You can find the precise list of frame numbers involved in CR267 on the DCS, in sections:
VIN HISTORY
It is possible to search by individual frame number.
CAMPAIGNS
It is possible to search for all the frame numbers that you
received from Ducati Motor Holding.
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
2/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Client Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to
final Customers must be updated during pre-delivery operations and always before delivery to
the final Customer. All motorcycles already delivered to final Customers must undergo this
inspection as soon as they come to your workshop. Note: this is NOT a safety recall.
Spare parts
No spare parts are required.
Warranty Reimbursement Rules
Reimbursement for work associated with this Workshop Campaign will be made through the
regular warranty claim procedure using the “VIN History” section of the DCS.
The warranty claim is pre-filled and identified as CR267.
The 2 types of operation are described below, depending on the work to be carried out:
Repair
TYPE 1
Repair
TYPE 2
Description
VIN WITHOUT Active
Warranty - ECU SW
Update ONLY
VIN WITH Active
Warranty - ECU SW
Update + Checks
Operations
Labor
- ECU SW update
- Engine warm-up cycle
- ECU SW update
- Engine warm-up cycle
+
- Check fluid levels (engine oil,
brake and clutch fluid, coolant)
- Check chain stretch and tension
and adjust if necessary
- Brake pad wear check
- Check/set tire pressure
Operation includes reimbursement for the labor that includes the time necessary for:
• Vehicle reception
• Performing the update and when applicable, the additional checks.
• Soft cleaning of the vehicle
• Time for filling in the warranty claim
NOTE
The time does not include any required additional operations such as replacement of
wearing parts (e.g. brake pads, final drive, etc.).
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
3/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Service Solution
For the update procedure, follow the instructions below:
1. Connect the workshop power supply unit to the vehicle diagnostic socket.
2. Connect the DDS 3.0 diagnosis instrument and automatically identify the model by
selecting item "Identify model".
3. Allow the Global Scan to run and, once completed, you will be prompted to update the
engine ECU software. Should there be additional software updates of other control units,
they will be suggested.
Press "OK" to confirm.
4. The suggested software has the name given in the "Calibration file name" column in the
table below.
NOTE
After installation on the vehicle, the calibration name will change from
D4C5IUXXXXXXXXX to D4C5I3XXXXXXXXX.
.
OEM engine ECU software
Model
Calibration file name
Model Year
Country where it is valid
Multistrada V4/V4S
D4C5IU11IABBAQ1
Since 2021
USA CDN
Multistrada V4 Pikes Peak
D4C5IU11XABBAG1
Since 2022
USA CDN
Ducati Performance engine ECU software
Model
Multistrada V4/V4S
Multistrada V4 Pikes Peak
Calibration file name
D4C5IU11IABBBQ1
(Ducati Performance)
D4C5IU11XABBBG1
(Ducati Performance)
Model Year
Country where it is valid
Since 2021
USA CDN AUS THA
Since 2022
USA CDN AUS THA
NOTE
If the engine ECU is already equipped with the new software, the DDS3.0 will not
suggest the update.
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
4/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
5. After the update it is necessary to perform an engine warm-up cycle, at idle speed, until
the cooling fan tripping temperature is reached.
6. Perform a Key OFF with a 2-minute wait before a new Key ON to allow the air/fuel
adaptive parameters to be learned correctly.
7. Disconnect the vehicle from the DDS 3.0 and the workshop power supply unit.
8. ONLY for vehicles still within the warranty period, carry out the following checks.
Final drive chain stretch check
NOTE
For a correct measurement of final drive chain stretch, we remind you that it
is necessary to tension the upper or lower section, depending on accessibility,
by engaging a low gear and turning the rear wheel with appropriate force,
clockwise or anticlockwise respectively.
a) Aim tool part no.889450134 as shown in the figure by inserting the "fork" end onto one
of the rollers of the chain tensioned section.
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
5/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
b) Insert the other end of tool part no.889450134 between two consecutive rollers and
take the measurement in 4 points (by rotating the rear wheel):
•
should it not be possible to insert the end, then the tool will show the green color,
indicating that the chain has a length close to the nominal value.
•
if only one part of the end can be inserted, then the tool will show the yellow color,
indicating a chain stretch percentage between 0.7% and 1.2%.
•
If the end can be fully inserted, then the tool will show the red color, indicating a chain
stretch percentage equal to or higher than 1.2%, requiring the replacement.
a
Ducati North America
www.ducati.com
b
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
cc
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CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Final drive chain tension check
a) Slowly move the motorcycle until you find the position where the upper section of
chain is most tensioned.
b) Set the motorcycle on the side stand.
c) With just a finger, push down the chain at the point of measurement and release.
d) ONLY for MTS V4 STD / S: Position the chain tension measuring gauge (1) between
the slider (2) and the swinging arm (3), fully home on the rear screw (4) and ensure
that the center of the chain pins is between the notches (B) and (C) of the gauge.
e) It is also possible to measure the distance between chain pin center and the slider,
which must be:
-
Multistrada V4 STD and V4 S: A = 33 ÷ 35 mm
-
Multistrada V4 Pikes Peak: A = 27 ÷ 29 mm
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
7/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Check of coolant, engine oil, brake and clutch fluid levels
NOTE
Remember to wait at least 15 minutes with the engine off before checking the
engine oil level.
a) Check that the coolant, engine oil, clutch and brake fluid levels are within the MIN and
MAX reference indicators.
Coolant
Engine oil
Clutch fluid
Rear brake fluid
Front brake fluid
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
8/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Check tire pressure and wear
a) Check the tire pressure according to the values shown in the following table:
MULTISTRADA V4 STD / S
Pirelli SCORPIONTM Trail II tire pressure
Front tire pressure 120/70 R19
35 psi (2.4 bar)
35 psi (2.4 bar) (with a passenger
and/or bags)
Rear tire pressure 170/60 R17
36 psi (2.5 bar)
36 psi (2.9 bar) (with a passenger
and/or bags)
Pirelli SCORPIONTM Rally / Rally STR tire pressure
Front tire pressure 120/70 R19
23 psi (1.6 bar)
26 (1.8 bar) (with a passenger and/or
bags)
Rear tire pressure 170/60 R17
23 psi (1.6 bar)
32 psi (2.2 bar) (with a passenger
and/or bags)
MULTISTRADA V4 PIKES PEAK
Pirelli Diablo Rosso IV tire pressure
Front tire pressure –
120/70 R17
36 psi (2.5 bar)
36 psi (2.5 bar) (with a passenger
and/or bags)
Rear tire pressure –
170/60 R17
36 psi (2.5 bar)
42 psi (2.9 bar) (with a passenger
and/or bags)
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
9/10
CR267 - Updating the ECU Software
Multistrada V4 STD/S/PP MY2021-2024 (all
versions)
Technical Service Bulletin SRV-TSB-24-004
Check of the front and rear brake pad wear
a) Check through the slot of the front calipers that the groove made in the friction
surface of the pads (1) is visible.
b) Check through the slot between the two rear caliper halves that at least 1 mm of
friction material is visible on the pads.
For questions on this Workshop Campaign,
please contact your Service Area Manager.
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9899
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