24G01

Dan Wilyard
Chief Engineer Recall and CIDR
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
February 22, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Application Performance Upgrade 24G01
Certain 2023-2024 Model Year F-250/350 Vehicles
Brake Vacuum Sensor Replacement
REF:
SSM 52015 - 2023 F-Super Duty - Illuminated Brake Warning Indicator - DTCs
C0047 and/or P0557 - Built on or Before 01-Aug-2023
Dated October 24, 2023
PROGRAM TERMS
This program will be in effect through February 28, 2025. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-250/350
2023-2024
Kentucky Truck
Beginning January 8, 2023
US population of affected vehicles: 200. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, water ingress into the brake vacuum sensor may have occurred
during the assembly plant’s water soak testing, which could cause a sensor fault (DTC C0047)
leading to a BRAKE warning light on the Instrument Panel Cluster (IPC). The IPC will display the
warning message Check Brake System, however, there will be no degradation to stopping
performance because the vacuum boost system is still fully functional. The customer may experience
a change in pedal feel and more responsive braking due to activation of an incremental brake boost
system (Hydraulic Brake Assist). Customers may hear the Anti-lock Braking System (ABS) module
actuator pump when the incremental boost system is engaged.
SERVICE ACTION
Dealers are to replace and realign the brake vacuum sensor in accordance with the technical
instructions. This service must be performed on all affected vehicles at no charge to the vehicle
owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
© Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Dan Wilyard
Chief Engineer Recall and CIDR
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 2
Application Performance Upgrade 24G01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 22, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 22,
2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded /salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 2
Application Performance Upgrade 24G01
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 24G01
▪ Customer Concern Code (CCC): H19 – Brake-ABS/traction/ESC troubles
▪ Condition Code (CC): 42 – Does Not Operate Properly
▪ Causal Part Number: 2C444, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: (vinyl electrical tape) Submit on the same line as
the repair.
o Program Code: 24G01
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $1.00
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Application Performance Upgrade 24G01
LABOR ALLOWANCES
Description
Replace brake vacuum sensor, check, and clear codes.
Labor Operation
Labor Time
24G01B
0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for NK4Z-2C444-A submit a Special Program order in the DOW system. SSSC
contact is not required to order K-Coded parts on this program. More information can be found in
EFC 10642.
Part Number
Description
NK4Z-2C444-A
Brake vacuum sensor
Order
Quantity
Claim
Quantity
1
1
Obtain Locally
Electrical (PVC)Tape (less than 10” required)
Claim as Misc. OTHER
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Application Performance Upgrade 24G01
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page | 1
Application Performance Upgrade 24G01
Certain 2023-2024 Model Year F-250/350 Vehicles
Brake Vacuum Sensor Replacement
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page | 2
Application Performance Upgrade 24G01
Certain 2023-2024 Model Year F-250/350 Vehicles
Brake Vacuum Sensor Replacement
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
© Copyright 2024 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
APPLICATION PERFORMANCE UPGRADE 24G01
CERTAIN 2023-2024 MODEL YEAR F-250/350 VEHICLES — BRAKE VACUUM
SENSOR REPLACEMENT
SERVICE PROCEDURE
NOTE: Some vehicles may display a check brake system message on the message display center.
See Figure 1.
CHECK BRAKE
SYSTEM MESSAGE
BRAKE
LIGHT
23238A
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
APPLICATION PERFORMANCE UPGRADE 24G01
2. Remove and disconnect the brake booster vacuum sensor. See Figure 2.
BRAKE
BOOSTER
BRAKE BOOSTER
VACUUM SENSOR
23238B
FIGURE 2
NOTE: If the original brake booster vacuum sensor is not equipped with a vacuum sensor cap contact the
Special Service Support Center (SSSC).
3. Remove the vacuum sensor cap. Discard the brake booster vacuum sensor See Figure 3.
BRAKE BOOSTER
VACUUM SENSOR
VACUUM SENSOR
CAP
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING
23238C NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
FIGURE 3
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
APPLICATION PERFORMANCE UPGRADE 24G01
4. Install the vacuum sensor cap onto the new brake booster vacuum sensor. See Figure 4.
NEW BRAKE BOOSTER
VACUUM SENSOR
VACUUM SENSOR
CAP
23238D
FIGURE 4
5. Install the new brake booster vacuum sensor into the brake booster. See Figure 5.
a. Install the new brake booster vacuum sensor.
b. Align the Vacuum sensor with the white sticker on the brake booster.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
NEW BRAKE BOOSTER
VACUUM SENSOR
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
WHITE STICKER ON
BRAKE BOOSTER
FIGURE 5
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
23238E
TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
APPLICATION PERFORMANCE UPGRADE 24G01
6. Connect the electrical connector and secure the pigtail harness using vinyl electrical tape, so that it 		
does not rub or make contact with the brake lines. See Figure 6.
VINYL ELECTRICAL
TAPE
PIGTAIL
HARNESS
ELECTRICAL
CONNECTOR
23238F
FIGURE 6
7. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
8. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
9. From the list on the RH side of the screen, select Self-Test and click RUN.
10. Click the Run Selected Tests button in the lower right.
11. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules. This completes 		
the FSA.
STUD FOR
MISSING
NUT
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that
are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
STUD
all parts replaced under this FSA must be scrapped in accordance with all applicable local,
stateFOR
MISSING
NUT
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE