24-BE-002H

GROUP
BODY ELECTRICAL
Technical Service Bulletin
SUBJECT:
DATE
NUMBER
24-BE-002H
MODEL(S)
JANUARY 2024
SEE BELOW
AVN SOFTWARE UPDATE FOR RADIO APP CRASH
AND UNEVEN ROAD WARNING
Description: Some vehicles equipped with the AVN 5th Gen Wide system may exhibit a condition where
the radio app crashes frequently when entering radio mode and/or a message that reads “Uneven Road
Ahead, Drive carefully” on the cluster along with a warning sound. Follow the procedure outlined in this
bulletin to update the AVN software to resolve this condition.
Applicable Vehicles (Certain):
• 2023MY Elantra (CN7a) equipped with AVN 5th Gen Wide produced from 12/06/2022 05/26/2023.
• 2023MY Santa Fe (TMa) equipped with AVN 5th Gen Wide produced from 11/17/2022 08/09/2023.
• 2023MY Tucson (NX4a) equipped with AVN 5th Gen Wide produced from 11/29/2022 07/18/2023.
Parts Information:
Model
Part Name
Part Number
Figure
Remarks
Use this USB drive
for the models
listed at left.
Elantra (CN7a)
Santa Fe (TMa)
AVN S/W
UPDATE A
FOR
RADIO
APP FIX
RADIOSWUPDATEA
Tucson (NX4a)
AVN S/W
UPDATE B
FOR
RADIO
APP FIX
Each dealer has
been shipped one
stick free of charge;
USB can be used for
multiple vehicles.
Use this USB drive fo
r the model
listed at left.
RADIOSWUPDATEB
Each dealer has
been shipped one
stick free of charge;
USB can be used for
multiple vehicles.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT: AVN SOFTWARE UPDATE FOR RADIO APP CRASH AND UNEVEN ROAD WARNING
Warranty Information:
Model
All
Op. Code
30DA22R0
Operation
Op.
Time
AVN Software
0.3 M/H
Update
Casual Part
Nature
Code
Cause
Code
96560-AA250TVN (Elantra)
96560-N9520 (Tucson)
96560-S2630RET (Santa Fe)
M73
ZZ3
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair
validation photos as outlined in the Digital Documentation Policy.
NOTE 3: If a part is found in need of replacement while performing this TSB and the affected part is
still under warranty, submit a separate claim using the same repair order. If the affected part is out of
warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
Service Procedure:
STUI
This TSB includes Repair validation photos. Refer to the latest Digital Documentation Policy for
requirements.
i
Information
• Ensure that the battery is sufficiently charged and that the power is switched to “ON” to prevent
a battery drain during the update.
• Do not remove the USB drive, or turn off the ignition switch during the update. This will prevent
the update from completing.
• Verify that the AVN system is a genuine Hyundai part (not aftermarket) before performing the
update.
AVN Software Update
1.
Turn the ignition switch ‘ON’.
TSB #: 24-BE-002H
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SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH AND UNEVEN ROAD WARNING
2.
Select the ‘Setup’ button and enter the
SETUP menu.
3.
Select ‘General’.
4.
Check the Software Version that’s currently
installed.
If software version is one of the versions listed
below, the AVN needs to be updated.
Current Software Version:
• 221011
• 221025
• 221115
• 221220
• 221228
5.
Insert the USB drive into the USB slot.
6.
Select ‘Update’ at the bottom of the screen to
proceed with the software update.
i
Information
Do not remove the USB drive or turn off
the ignition switch during the update. This
will prevent the update from completing.
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SUBJECT:
SUBJECT: AVN SOFTWARE UPDATE FOR RADIO APP CRASH AND UNEVEN ROAD WARNING
7.
Select ‘OK’.
8.
Select ‘Start’.
NOTICE
Do not turn off power or remove the USB
device. It may cause data loss or system
failure.
i
Information
There will be multiple occurrences where
the Hyundai logo will appear, or the
display will be black during the update
process. This is normal.
9.
Confirm the S/W version has been correctly
updated by referring to the ‘SW Info/Update’
screen.
The updated S/W version should be 230203.
10.
STUI
Take a screenshot of the ‘SW
Info/Update’ screen using your
particular tablet’s screenshot save
method and upload to STUI.
TSB #: 24-BE-002H
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