PIE0769C

Subject:
Engineering Information - Door Windows Will Not Roll All the Way Up and/or Moves Back Down
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE, and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
This PI has been revised to update to add Note under Correction. Please discard PIE0769B.
Brand:
Cadillac
Model:
LYRIQ
Model Year:
VIN Breakpoint:
from
to
from
to
2023
2024
—
—
Engine:
Transmission:
—
—
Involved Region or Country
Michigan Dealers ONLY
Condition
Some customers may comment on the door windows will not roll all the way up and/or moves back down.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will
be used to "root cause" the customer's concern and develop/validate a field fix.
Correction
Important: This Engineering Information (PIE) can only be completed by certified repair facilities who have met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model serviced. Repairs must be performed by a technician who has successfully completed the required
training.
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs
under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must
follow those applicable laws.
If you encounter a vehicle with the above concern, perform the following steps below and contact the engineer with your findings:
Note: ONLY dealers located in Michigan need to call the engineer listed below with their findings.
1.
Turn the ignition to accessory mode then plug the vehicle in and make sure the 12 -volt battery is sufficiently charged.
2.
Roll the window all the way down.
3.
Pull the fuses for the window regulators while the vehicle is still in accessory mode.
Note: For the driver’s side windows pull fuse F50UA and F52UA for the passenger.
4.
Wait 5 seconds and then re-install both fuses.
5.
Try to express the window up and see if the window stops.
Note: The window should stop as the learn sequence has not been completed.
6.
Manually hold the window switch in the up position until the window stops, hold for 2 seconds.
7.
Verify the functionality.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
1
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If an engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
2086888*
Engineering Information - Door Windows Will Not Roll All the Way Up
0.5 Hrs.
*This is a unique Labor Operation for bulletin use only.
Version
4
Modified
Released December 07, 2023
Revised December 18, 2023 - Updated the Contact Information.
Revised January 18, 2024 - Updated Involved Region or Country, Correction and Warranty Information.
Revised February 26, 2024 - Added Note under Correction.
2