2072938/1
Service Bulletin Details
Public Details for: 2072938/1
Models from 2024
| 2024 BENTLEY BENTAYGA |
Models from 2023
| 2023 BENTLEY BENTAYGA |
Models from 2022
| 2022 BENTLEY BENTAYGA |
Technical product information Front or rear door(s) - Soft close function failure - DTC B122D29 is evident Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2072938/1 No. Level EH Status Approval Release date Event memory entries Diagnostic address 0052 - Passenger's door electronics 0052 - Passenger's door electronics 0062 - Left rear door electronics 0062 - Left rear door electronics 0072 - Right rear door electronics 0072 - Right rear door electronics 0042 - Driver's door electronics 0042 - Driver's door electronics Event memory entry Fault type Fault status B122D29: Lock unit for central locking Range/Performance Intermittent B122D29: Lock unit for central locking Range/Performance static B122D29: Lock unit for central locking Range/Performance Intermittent B122D29: Lock unit for central locking Range/Performance static B122D29: Lock unit for central locking Range/Performance Intermittent B122D29: Lock unit for central locking Range/Performance static B122D29: Lock unit for central locking Range/Performance Intermittent B122D29: Lock unit for central locking Range/Performance static New customer code Object of complaint body fixtures and fittings -> doors body fixtures and fittings -> door, closures operation body fixtures and fittings -> door, closures operation -> close door Complaint type Position noise, vibration functionality noise, vibration -> noise Vehicle data Bentayga Sales types Type 4V1* 4V1* 4V1* MY 2022 2023 2024 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * Documents name INTERNAL Customer statement / workshop findings Customer statement • Front or rear door(s) - Soft close function failure Workshop findings • DTC B122D29 is evident within one or a combination of the front and / or rear door control unit(s) Technical background Soft close feature does not operate to specification (front and / or rear) NOTICE Production change - Measure NOTICE IMPORTANT DISS REQUIREMENT: The operative must confirm the issue is evident and attach a video which clearly shows the issue NOTE: Permission must be received via the open DISS query before continuing with the onward instructions Step 1 - Soft close function and DTC check • Using ODIS erase DTC B122D29 from the applicable door control unit(s) • Ensure the bonnet, boot and all doors are closed • Lock the vehicle • Wait 5 minutes to allow the vehicle to go into bus silence • When 5 minutes has elapsed, unlock the vehicle • Open the applicable door • Check the soft close function is operating to specification Yes (soft close function is operating to specification) and DTC B122D29 is no longer evident • Fully open and close the applicable door (x5) times to confirm the soft close function is operating to specification • Confirm DTC B122D29 is no longer evident Should the soft close function be operating to specification and DTC B122D29 is not evident no further action is required Or Should the soft close function not be operating to specification and / or DTC B122D29 is evident the operative must go to Step 2 Step 2 - Door control unit replacement • Request permission via DISS to replace the door control unit IMPORTANT: Attach a short video confirming the issue is still evident • Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Replace the applicable door control unit IMPORTANT: The operative must ensure the door trim is refitted as per all Rep.Gr instructions before conducting the remaining steps INTERNAL • Check DTC B122D29 is no longer evident • • Using ODIS erase DTC B122D29 from the applicable door control unit Ensure the bonnet, boot and all doors are closed • Lock the vehicle • Wait 5 minutes to allow the vehicle to go into bus silence • When 5 minutes has elapsed, unlock the vehicle • Open the applicable door • Check the soft close function is operating to specification Yes (soft close function is operating to specification) and DTC B122D29 is no longer evident • Fully open and close the applicable door (x5) times to confirm the soft close function is operating to specification • Confirm DTC B122D29 is no longer evident Should the soft close function be operating to specification and DTC B122D29 is not evident no further action is required Or Should the soft close function not be operating to specification and / or DTC B122D29 is evident the operative must go to Step 3 Step 3 - Door latch replacement • Request permission via DISS to replace the door latch IMPORTANT: Attach a short video confirming the issue is still evident • Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) replace the applicable door latch Note: For reference purposes Figure 1 shows an example of a door latch Figure 1 IMPORTANT: The operative must ensure the door trim is refitted as per all Rep.Gr instructions before conducting the remaining steps • Using ODIS erase DTC B122D29 from the applicable door control unit • Ensure the bonnet, boot and all doors are closed • Lock the vehicle • Wait 5 minutes to allow the vehicle to go into bus silence • When 5 minutes has elapsed, unlock the vehicle • Open the applicable door • Check the soft close function is operating to specification Yes (soft close function is operating to specification) and DTC B122D29 is not evident • Fully open and close the affected door (x5) times to confirm the soft close function is operating to specification • Check DTC B122D29 is no longer evident INTERNAL Should the soft close function be operating to specification and DTC B122D29 is not evident no further action is required Or Should the soft close function not be operating to specification and / or DTC B122D29 is evident the operative should respond via the open DISS query and await feedback before conducting any further work Warranty accounting instructions Warranty Type Front door latch Damage Service Number Damage Code Rear door latch Damage Service Number Damage Code Front door control unit Damage Service Number Damage Code Rear door control unit Damage Service Number Damage Code 110 or 910 57 17 00 20 58 17 00 20 64 38 00 20 64 38 00 20 Door control unit replacement Time to remove and refit the front door trim (x1) Labour Labour operation code 70 59 19 00 Time 20 Time units Time to remove and refit the rear door trim (x1) Labour Labour operation code 70 73 19 00 Time 20 Time units Time to replace the front door control unit Labour operation code 64 38 19 50 Time 10 Time units Time to replace the rear door control unit Labour operation code 64 38 19 51 Time 10 Time units Diagnostic time Labour operation code 01 50 00 00 Time As per ODIS log must not exceed 20 Time units Door latch replacement Time to remove and refit the front door trim (x1) Labour Labour operation code 70 59 19 00 Time 20 Time units Time to remove and refit the rear door trim (x1) Labour Labour operation code 70 73 19 00 Time 20 Time units INTERNAL Time to replace the front door latch Labour operation code 57 17 55 00 Time 20 Time units Time to replace the rear door latch Labour operation code 58 17 55 00 Time 30 Time units Diagnostic time Labour operation code Time 01 50 00 00 As per ODIS log must not exceed 20 Time units Parts information Refer to the ETKA parts catalogue INTERNAL