P3A32 2023 ARIYA

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Steering Wheel Replacement
Voluntary Service Campaign
Reference: P3A32
Date: February 16, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
327
11
February 16, 2024
NO
MY2023 ARIYA (FE0)
*****Dealer Announcement*****
Nissan has reclassified and expanded the previously announced quality action (P3A02) for new vehicle
inventory as a Voluntary Service Campaign to replace the steering wheel on specific 2023 Nissan ARIYA
vehicles identified in Service Comm and DBS National Service History.
On affected vehicles, the sensor mat in the steering wheel may have been damaged and could fail to
detect the driver’s hands on the steering wheel during use, resulting in a hands-on warning message and
then disengagement of the Pro Pilot Assist while the driver is holding the steering wheel.
On affected vehicles, the Nissan dealer will replace the steering wheel.
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaigns I.D. P3A32.
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2.
Dealers are requested to remedy any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB24-013 to correct any vehicles subject to this campaign.
4.
Once repaired, dealers should submit the claim, using the claims coding provided, and release the
vehicle.
CAMPAIGN ID: P3A32 | Original Document
***** Release Schedule *****
Parts
Parts are on restriction and can be ordered via DBS, except for the steering wheel bolt
part number 48935-3BA0A, which can be ordered via normal process. Please refer to
NTB24-013 for the parts required for this remedy.
Repair
•
Owner
Notification
Nissan will begin sending notifications to owners of all potentially affected vehicles in
March 2024 via U.S. Mail.
NTB24-013
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which for any reason, enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
On certain vehicles, the sensor mat in the steering wheel may have been damaged and could fail
to detect the driver’s hands on the steering wheel.
Q.
What is the possible effect of the condition?
A.
If Pro Pilot Assist (PPA) fails to detect the driver’s hands on the steering wheel during use, it will
result in a hands-on warning message and then disengagement of the PPA while the driver is
holding the steering wheel.
Page 2 of 4
CAMPAIGN ID: P3A32 | Original Document
Q.
What will be the corrective action?
A.
Your Nissan dealer will replace the steering wheel.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take less than one
(1.0) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2024
via U.S. Mail.
Q.
Are parts readily available?
A.
Yes. Parts are on restriction and may be ordered via DBS.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
502
DESCRIPTION
AMOUNT
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional
expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for
detailed information regarding application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The procedure will fully correct this condition. As the condition will be corrected, there is no basis
for repurchasing or replacing your vehicle.
Page 3 of 4
CAMPAIGN ID: P3A32 | Original Document
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the procedure will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service performed?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed.
Q.
What model year vehicles are involved?
A.
Specific model year 2023 Nissan ARIYA vehicles manufactured from June 21, 2022 to September 26,
2022.
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
Revision History:
Date
February 16, 2024
Page 4 of 4
Announcement
Original
Purpose
New campaign announcement
CAMPAIGN ID: P3A32 | Original Document