24-NA-046

Bulletin No.:
Service Bulletin
Date:
24-NA-046
March, 2024
TECHNICAL
Subject:
Brand:
Chevrolet
GMC
Suction Cup Marks on Window Glass
Model:
Model Year:
from
to
Silverado 1500
New (RPO J22, VIN
Digit 5 = A / D)
2022
2022
Silverado 1500
2019
2024
Silverado
2500HD/3500HD
2019
2024
Sierra 1500 New
(RPO J22, VIN Digit
5 = H / U)
2022
2022
Sierra 1500
2019
2024
Sierra
2500HD/3500HD
2019
2024
Involved Region or Country
VIN:
from
to
-
-
Engine:
Transmission:
All
All
North America, Europe, Kazakhstan, Uzbekistan, Russia, Middle East, Iraq, Israel,
Palestine, Argentina (Mercosur), Brazil (Mercosur), Bolivia (West), Chile (West),
Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay (West),
Venezuela (West), Other Central America, Japan, Cadillac Korea (South Korea), GM
Korea Company, China - SGM, Taiwan , Thailand (ASEAN), Singapore, Philippines,
Australia/New Zealand, Caribbean, Egypt, Other Africa, South Africa
Condition
6568172
Some customers may comment on geometric marks on side door or windshield glass,
visible in cold conditions when moisture condenses on the glass.
Copyright 2024 General Motors LLC. All Rights Reserved.
Page 2
March, 2024
Bulletin No.: 24-NA-046
Cause
The cause of the condition may be the supplier had glass-handling suction cups that were
not properly maintained.
The suction cups picked up abrasive dust from the environment and when the tools were
used, they caused a "scuff" on the glass that holds moisture in a geometric pattern
matching the suction cup.
Correction
Using the products listed below polish the location.
Obtain commercially available Cerium Oxide glass
polish and follow the instructions for light hand
polishing.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Parts Information
Causal
Part
Description
Part
Number
Qty
N/A
Glass Polish
Cerium*
90008
1
* We believe this source and their products to be reliable.
There may be additional manufacturers of such products/
materials. General Motors does not endorse, indicate any
preference for, or assume any responsibility for the products
or material from this firm or for any such items that may be
available from other sources.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
6568173
Labor Operation
Description
Labor Time
2086108*
Removing Geometric Marks
0.5 hr
Add
Each Additional Window
0.3 hr
*This is a unique Labor Operation for Bulletin use only.
Version
1
Modified
Released March 07, 2024
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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