N232428240-01

CADILLAC
DCS6827
URGENT - DISTRIBUTE IMMEDIATELY
Date:
March 15, 2024
Subject: REVISION: N232428240-01 – Customer Satisfaction Program
Instrument Panel Center Storage Compartment Performance
Revised Attention, Correction, Parts Table, Warranty Information, and
Service Procedure.
Models: 2024 Cadillac LYRIQ
To:
All General Motors Dealers
Bulletin N232428240 has been revised to update the attention, correction, parts
table, warranty information, and the service procedure. Please discard all
previous copies of bulletin N232428240.
Due to a part supply issue, some involved vehicles that were previously opened
have been closed and will be added to future phases as parts become available.
The attached list includes the VINs that were temporarily closed.
END OF MESSAGE
Customer Satisfaction Program
N232428240 Instrument Panel Center Storage Compartment
Performance
Release Date:
Revision Description:
Attention:
March 2024
Revision:
01
This bulletin is being revised to update the attention, correction, parts table, warranty
information, and the service procedure. Please discard all previous copies of bulletin
N232428240.
This is a phased launch.
Please verify a VIN's involvement by checking in Investigate Vehicle History (IVH).
The remedy is currently AVAILABLE for certain vehicles.
For vehicles where the remedy is NOT AVAILABLE, when the remedy becomes available for these
vehicles, this bulletin will be revised.
For EV Involved Vehicles: The repairs outlined in this bulletin must only be completed at an authorized
EV dealer and repairs must be performed by a technician who has successfully completed the applicable
technical training required to perform this repair.
This program is in effect until April 30, 2026.
Make
Cadillac
Model
LYRIQ
Model Year
From
To
2024
2024
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2024 model year Cadillac LYRIQ vehicles may have a condition in which the instrument panel
center storage compartment does not function correctly.
Dealers will replace the instrument panel upper compartment.
Parts
Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which part to order.
Quantity
1
1
Part Name
COMPARTMENT ASM-I/P UPR (Instrument Panel Upper Compartment)
COMPARTMENT ASM-I/P UPR (Instrument Panel Upper Compartment)
Part No.
85036142
85036144
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers
should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9107233
Description
Instrument Panel Upper Compartment Replacement
Labor
Time
0.3
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
Replace the Instrument Panel Upper Compartment. Refer to Instrument Panel Upper Compartment Replacement in SI.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through April 30, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
Copyright 2024 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N232428240 Instrument Panel Center Storage Compartment
Performance
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through April 30, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N232428240 Instrument Panel Center Storage Compartment
Performance
April 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2024 model year Cadillac LYRIQ may have a condition in which the instrument panel center
storage compartment does not function correctly.
Your satisfaction with your LYRIQ is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the instrument panel upper compartment. This service will be
performed for you at no charge until April 30, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date. When scheduling your appointment, confirm with
the dealer that they are an EV certified dealer.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac LYRIQ EV
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-844-EV-CADILLAC
(1-844-382-2345)
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Cadillac LYRIQ provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232428240
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