21TD02_TIS_Deale

•• PROTECTED 関係者外秘
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
February 12, 2024
TOPIC
A watermark has been added to the Dealer Letter to indicate that 21TD02 expired on
9/23/2023.
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2024 Toyota Motor Sales, USA
Original Publication Date: August 26, 2021
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
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To:
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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Production Period
Mid-January 2021 – Early April 2021
Approximate Total Vehicles
26,300
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Years / Model
2021 / Tacoma
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Certain 2021 Model Year Tacoma Vehicles
Additional Remote Keyless Entry Key
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LIMITED SERVICE CAMPAIGN 21TD02 (Remedy Notice)
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Condition
Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject
vehicles when they were delivered to customers. These customers were advised at the time that Toyota would
contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.
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Remedy
Any authorized Toyota dealer will provide the owner with one (1) additional Remote Keyless Entry Key, shown
below, FREE OF CHARGE.
Remote Keyless
Entry Key
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This Limited Service Campaign will be available until September 23, 2023 and is only available at an authorized
Toyota dealer.
Covered Vehicles
There are approximately 26,300 vehicles covered by this Limited Service Campaign. None of the covered
vehicles were distributed to Puerto Rico.
© 2021 Toyota Motor Sales, USA
Limited Service Campaign 21TD02 - D - Page |2
Owner Letter Mailing Date
Toyota will begin to notify owners in September 2021. A sample of the owner notification letter has been
included for your reference.
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Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
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Dealer Inventory Procedures
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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to completing this
campaign. Dealers should complete this campaign as outlined in the Technical Instructions found on TIS.
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New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.
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Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
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Keep the completed form on file at the dealership and send a copy to [email protected]. In the
subject line of the email state “Disclosure Form 21TD02” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
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Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
© 2021 Toyota Motor Sales, USA
Limited Service Campaign 21TD02 - D - Page |3
Customer Handling, Parts Ordering, and Remedy Procedures
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Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
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Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
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Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen.
Customers who receive head unit notification regarding this Limited Service Campaign are requested to
schedule an appointment with their authorized dealer to have this Limited Service Campaign completed.
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When these messages are received by the vehicle’s Data Communication Module, the head unit will display a
pop-up prompt stating that the vehicle has a new Limited Service Campaign. The prompt will contain options
to ‘Remind Me’ or to ‘View’ the message. If a customer chooses ‘Remind Me’, the customer can then choose to
be reminded again on next trip, in 7 days, or in 30 days. If a customer views and then closes the message, the
message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s
completion status remains incomplete for a period of 90 days from the message being viewed, the head unit
may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited
Service Campaign completed.
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The message will completely clear from the vehicle once the following conditions are met: The Limited Service
Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message
will be cleared at the next clearing cycle, which currently happens daily.
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Owners who receive a head unit notification after having this Limited Service Campaign completed can be
advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand
Engagement Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00
pm Eastern Time.
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Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit,
unless noted otherwise in the LSC dealer letter.
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For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please
do not provide this number to customers. Please provide this contact only to media.
© 2021 Toyota Motor Sales, USA
Limited Service Campaign 21TD02 - D - Page |4
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Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information. Dealers can also identify which parts ordering method to use by reviewing the parts information
section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order
through CPOR. For MAC code D, refer to the MAC report for further instructions.
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Description
TRANSMITTER ASSY DOOR CONTROL
Quantity
1
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Part Number
04001-04104
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All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
T623 – Electrical Circuit Diagnosis
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Technician Training Requirements
The quality of the campaign work performed on covered vehicles is extremely important to Toyota. All
dealership technicians performing this campaign are required to successfully complete the most current
version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles
have the repair performed correctly; technicians performing this campaign are required to currently hold at
least one of the following certification levels:
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Always
check
which
technicians
can
perform
the
campaign
by
logging
on
to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above
certification level or greater to perform this campaign. Carefully review your resources, the technician skill
level, and ability before assigning technicians to this campaign. It is important to consider technician days off
and vacation schedules to ensure there are properly trained technicians available to perform this campaign
at all times.
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Remedy Procedures
Refer to TIS for Technical Instructions on completing this campaign. Conduct all non-completed Safety Recalls
and Service Campaigns on the vehicle during the time of appointment.
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This Limited Service Campaign will be available until September 23, 2023 and is only available at an authorized
Toyota dealer.
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Campaign Work Quality Confirmation
The quality the campaign work performed on covered vehicles is extremely important to Toyota. To help
ensure that all vehicles have the campaign performed correctly, please designate at least one associate
(someone other than the individual who performed the work) to verify the repair quality of every vehicle prior
to customer delivery.
© 2021 Toyota Motor Sales, USA
Limited Service Campaign 21TD02 - D - Page |5
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Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until
appropriate disposition is determined. The parts department must retain these parts until notification via the
Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized
by various departments for defect analysis, quality control analysis, product evaluation, as well as other
purposes.
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To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
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Refer to Warranty Policies 9.3 and 9.6 for additional details.
© 2021 Toyota Motor Sales, USA
Limited Service Campaign 21TD02 - D - Page |6
Warranty Reimbursement Procedures
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Flat Rate Hours
0.3
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
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Description
Provide Customer with Remote Keyless Entry Key
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Op Code
TD0101
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Warranty Reimbursement Procedure
This Limited Service Campaign expires on September 23, 2023.
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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
© 2021 Toyota Motor Sales, USA
Limited Service Campaign 21TD02 - D - Page |7
19TA01
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A
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
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Field Action Sequence
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A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
T = Toyota
L = Lexus
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(May use other characters in unique
cases)
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
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19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
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20
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Campaign Designation / Phase Decoder
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Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
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Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2021 Toyota Motor Sales, USA
3,
Certain 2021 Model Year Tacoma Vehicles
Additional Remote Keyless Entry Key
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What is the condition?
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Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the
subject vehicles when they were delivered to customers. These customers were advised at the time
that Toyota would contact them at a later date to arrange for an additional Remote Keyless Entry key
to be provided.
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What is Toyota going to do?
Toyota will begin notifying owners in September 2021 to make an appointment to visit their authorized
Toyota dealer to receive one (1) additional Remote Keyless Entry key FREE OF CHARGE.
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Q2:
A2:
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Frequently Asked Questions
Original Publication Date: August 26, 2021
Q1:
A1:
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LIMITED SERVICE CAMPAIGN 21TD02 (Remedy Notice)
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Remote Keyless
Entry Key
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until September 23, 2023.
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Q2a:
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A2a:
FAQ Page 1 of 2
© 2021 Toyota Motor Sales, USA
There are approximately 26,300 vehicles covered by this Limited Service Campaign.
Model Year
Production Period
Tacoma
2021
Mid-January 2021 – Early April 2021
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Model Name
Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in
the U.S.?
A3a:
No, there are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.
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Q3a:
How long will the service take?
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It should take approximately 45 minutes for the dealer to complete the service and provide you with a
new Remote Keyless Entry Key. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period.
Q4a:
Do I need to bring my current key with me to the dealer?
A4a:
Please bring the Remote Keyless Entry Key provided with your vehicle to the dealer so that the
dealer can use it to duplicate a new Remote Key for you. If the remote key provided with your
vehicle is unavailable, please bring the standard key provided with your vehicle.
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Q4:
A4:
Which and how many vehicles are covered by this Limited Service Campaign?
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Q3:
A3:
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Bring one of the below keys with you when you visit the dealer
Remote Keyless
Standard Key
Reimbursement consideration instructions will be provided in the owner letter.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
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Q6:
A6:
What if I previously paid for repairs related to this Limited Service Campaign?
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Q5:
A5:
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Entry Key
Q7:
A7:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
FAQ Page 2 of 2
© 2021 Toyota Motor Sales, USA
TOYOTA
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Certain 2021 Model Year Tacoma Vehicles
Additional Remote Keyless Entry Key
Limited Service Campaign (Remedy Notice)
[VIN]
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Dear Toyota Customer:
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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.
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You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
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What is the condition?
Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject
vehicles when they were delivered to customers. These customers were advised at the time that Toyota would
contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.
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What will Toyota do?
Any authorized Toyota dealer will provide the owner with one (1) additional Remote Keyless Entry Key,
shown below, FREE OF CHARGE.
Remote Keyless
Entry Key
What should you do?
Please contact your authorized Toyota dealer to make an appointment to have the additional Remote
Keyless Entry Key provided to you. We recommend you contact your dealer to schedule an appointment
in advance to confirm parts availability and minimize your inconvenience. This Program will be offered
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until September 23, 2023 and will only be available at an authorized Toyota dealer.
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Please bring the Remote Keyless Entry Key provided with your vehicle to the dealer so that the dealer
can use it to duplicate a new Remote Keyless Entry Key for you. If the Remote Keyless Entry Key provided
with your vehicle is unavailable, please bring the standard key provided with your vehicle.
Remote Keyless
Entry Key
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Standard Key
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Bring one of the below keys with you when you visit the dealer
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How long will the service take?
It should take approximately 45 minutes for the dealer to complete the service and provide you with a new
Remote Keyless Entry Key. However, depending on the dealer’s work schedule, it may be necessary to make
your vehicle available for a longer period.
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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, selfservice portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.
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Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
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Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
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Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota/recall.
• If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
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If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Sincerely,
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Thank you for driving a Toyota.
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TOYOTA MOTOR SALES, U.S.A., INC.
TOYOTA
This form is not applicable for TCUV units.
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CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
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This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
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Customer Signature
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Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
Campaign Code
Model Year
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Model
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VIN
Customer Information
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Customer Name
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Customer Address
Customer Email
Home Phone #
Mobile Phone #
Date
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Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
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Dealer Information
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Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2021 Toyota Motor Sales, USA – Version 3c