36187.3.3

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Internet Connectivity symbols in CCD
TJ 36187.3.3
Issuer (Dept.)
Issue Date
Status Date
3/7/24
3/14/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3975
Function Description
Page
Mobile data services, general
Page 1 of 4
Attachment
File Name
File Size
Know Your Triangles.pdf
0.1573 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
NOTE: Do not replace TCAM units for the symptoms described below.
If the vehicle has no internet connection and shows either the “Hollow Triangle With An X” or “LTE
Full Triangle With An X” (see attached “Know Your Triangles.pdf”) symbol in the CCD please see
advice under “Service.”
CCD = Central Console Display
DIM = Driver information Module
BUB = Back up battery
T&C = Terms & Conditions
CSC Customer Symptom Codes
Code
Description
EM
Internet Connection/Does not work
7N
Navigation/Other navigation problems
EO
Navigation/Does not work
DTC Diagnostic Trouble Codes
Technical Journal 36187.3.3
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
2021-9999
-
202037-999952
539
2022-9999
-
202139-999952
SERVICE:
Hollow Triangle with X:
This symbol will most likely appear when there is an issue relating to the TCAM unit.
Customer Questionnaire:
•
•
•
When was this issue first detected? During or in between driving cycles?
For how long has this issue been present?
Is the navigation system and GPS working as expected or is there a message in DIM stating
“Searching for GPS”?
Support:
•
•
If the customer has done a TCAM restart via the front defrost button and 24-48hrs have passed
without any improvement, please try to reset the TCAM through the VIDA application.
If no diagnostic connection is possible, a hard reset of the TCAM BUB (Back-Up Battery) and
12V Main battery (by physically disconnecting power) is needed. Please observe that the BUB
needs to be disconnected prior to disconnecting the 12V Main battery.
LTE Full Triangle With An X:
When LTE is displayed this means that the TCAM unit is connected to a network.
Issue is likely to be caused by either a network issue or communication issue between IHU
and TCAM.
Customer Questionnaire:
•
•
•
Has the customer accepted the T&C process?
When was this issue first detected? During or in-between driving cycles?
For how long has this issue been present?
Page 2 of 4
2024-03-14
Technical Journal 36187.3.3
Support:
•
•
•
Perform an IHU restart by pressing and holding the home button for approximately 20 seconds.
If symptom is still present, do a TCAM restart by pressing and holding the front defrost button
for approximately 20 seconds.
If no change after 24-48 hours and no known network disturbances have occurred, please fault
trace as normal using VIDA.
Warranty Claim Info:
To get warranty claim accepted for a job described in this TJ, following data must be used:
Failing Part: No part replacement accepted
VST OP number: 99922-2, General reimbursement acc. to TJ/QB
Note: TJ number must be stated in repair order text!
VST Operation Number
VST Operation Number
Description
99922-2
General reimbursement acc. to TJ/QB
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3975.
To view TJ attachment continue to next page. This TJ has one attachment.
2024-03-14
Page 3 of 4
Technical Journal 36187.3.3
Updated: December 14, 2022
Current App v5.22
Current Car SW 2.5
Page 4 of 4
“Full LTE”
“LTE Full Triangle with an X”
You have full connection to the
cellular network, Internet, and
Google.
You have a cellular connection
but cannot establish a valid
Internet connection.
“Hollow triangle with an x”
“Full Triangle with an X”
You have neither cellular nor a
Google/Internet connection.
You have a cellular connection
but limited Internet services.
2024-03-14