36555.7.0

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
ICUP CSD stuck and ends up in Recovery mode
TJ 36555.7.0
Issuer (Dept.)
Issue Date
Status Date
3/5/24
3/14/24
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3900
Function Description
Page
Media, navigation and communication
Page 1 of 4
Attachment
File Name
File Size
TJ_36555.PNG
0.2308 MB
TJ_36555_2.PNG
0.4893 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If the Center Screen Display (CSD) is stuck in Android “Recovery mode” (see attached picture
TJ_36555), and the below symptoms are present, please follow advise under “Service”.
Symptoms that may be present:
- CSD stuck and shows dead robot on screen (see attached picture TJ_36555_2)
- Cannot communicate with IHU, CSD, AUD
CSD = Center Screen Display
IHU = Infotainment Head Unit
AUD = Audio Unit Device
CSC Customer Symptom Codes
Code
Description
6B
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect
function
KE
Touch input/Does not work
DTC Diagnostic Trouble Codes
Technical Journal 36555.7.0
Vehicle Type
Type Eng
Eng
Desc
Sales Body Gear Steer
Model
Year
Plant Chassis range
Struc Week
Range
224
2023-9999
-
202220-999952
225
2023-9999
-
202220-999952
202220-999952
227
2023-9999
-
236
2022-9999
0144000-0999999 202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
202220-999952
2023-9999
-
536
256
ED
E400V6
2021-2023
0439208-1992980 202037-202316
536
K9
BK9KERS
2023-2023
-
202222-202316
536
L1
BL1KERS
2023-9999
-
202222-999952
2022-9999
-
202139-999952
539
SERVICE:
Analysis is still ongoing to determine the root cause, and find a countermeasure for this “Recovery
Mode”.
If the workshop or customer knows how to reproduce this error, please mention that in the “Vehicle
Report” so we can prepare for a “bug report”.
To resolve this “Recovery Mode / Dead Robot” please follow the instructions in the attached movie
(TJ_36555_3).
If this instruction does not resolve the “recovery mode” please perform a reload of IHU-SW.
*Warranty claim info:
To get warranty claim accepted for a job described in this TJ, use the corresponding VST OP number
stated in this TJ.
Note that the TJ number must be stated in repair order text
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
VEHICLE REPORT:
*Yes, please submit a Vehicle Report if the problem is reproducible. Use concern area “Vehicle
Report” and sub concern area “Support not needed”, use function group 3900.
To view TJ attachments continue to next page. This TJ has two attachments.
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