N232423610

GENERAL MOTORS
DCS6829
URGENT - DISTRIBUTE IMMEDIATELY
Date:
March 19, 2024
Subject: N232423610 - Customer Satisfaction Program
Incorrect Trailering Information
Models: 2023 – 2024 Cadillac LYRIQ
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N232423610
today. The total number of U.S. vehicles involved is approximately 28,552.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in April 2024.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen has
been updated. A list of vehicles in dealer inventory is attached to this message.
END OF MESSAGE
Customer Satisfaction Program
N232423610 Incorrect Trailering Information
Release Date:
Attention:
March 2024
Revision:
00
The repairs outlined in this bulletin must only be completed at an authorized EV dealer and repairs
must be performed by a technician who has successfully completed the applicable technical training
required to perform this repair.
This program is in effect until April 30, 2026.
Make
Cadillac
Model
LYRIQ
Model Year
From
To
2023
2024
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Certain 2023 - 2024 model year Cadillac LYRIQ vehicles, may need an insert with updated towing
information for their Essential Operating and Safety Manual.
Correction
Dealers will insert updated towing information into the Essential Operating and Safety Manual. Since
the towing information insert can be easily installed, and to reduce customer inconvenience, the insert
will be sent directly to customers of record along with instructions. Customers may place the insert into
their Essential Operating and Safety Manual or, if they desire, they may ask the dealer to perform this
task. In addition, if the customer has accepted the Terms and Conditions and are a connected customer,
the electronic copy in the infotainment system will automatically be updated.
Parts
No parts are required.
Warranty Information
Labor
Operation
9107249
Description
Print and Install Towing Information Insert
Labor
Time
0.1
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Print the appropriate language Towing Information insert(s) for your service area.
•
For US: English Version
•
For CA: English and French Versions.
•
For MX: Spanish Version.
2.
Locate the Essential Operating and Safety Manual.
3.
Install the printed Towing Information Insert into the Essential Operating and Safety Manual.
Copyright 2024 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N232423610 Incorrect Trailering Information
English
6557013
French
6557015
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Customer Satisfaction Program
N232423610 Incorrect Trailering Information
Spanish
6557016
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through April 30, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through April 30, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
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Customer Satisfaction Program
N232423610 Incorrect Trailering Information
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N232423610 Incorrect Trailering Information
April 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 - 2024 model year Cadillac LYRIQ online Owner Manual now has updated towing
information. We have enclosed a printout for your Essential Operating and Safety manual. In addition, if you have
accepted the Terms and Conditions and are a connected customer, the electronic copy in your infotainment system will
automatically be updated.
What We Will Do: If you lose this insert or have questions, you can reach out to your Cadillac EV Certified dealer.
Your dealer can also print and place this insert in your Essential Operating and Safety Manual. This service will be
performed for you at no charge until April 30, 2026.
What You Should Do: Locate the enclosed updated towing information insert. Add the insert to the vehicle’s Essential
Operating and Safety Manual and keep it with your vehicle for future reference.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac LYRIQ
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-844-EV-CADILLAC
(1-844-382-2345)
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to update your Essential Operating and Safety Manual as we know your time is
valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your
Cadillac LYRIQ provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N232423610
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