24-NA-047

Bulletin No.:
Service Bulletin
Date:
24-NA-047
March, 2024
TECHNICAL
Subject:
Brand:
Cadillac
Interior Indented Door Panel
Model:
Escalade
Escalade ESV
Involved Region or Country
Model Year:
from
to
2022
2024
VIN:
from
to
Engine:
Transmission:
North America, Europe, Kazakhstan, Uzbekistan, Russia, Middle East, Iraq, Israel,
Palestine, Argentina (Mercosur), Brazil (Mercosur), Bolivia (West), Chile (West),
Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay (West),
Venezuela (West), Other Central America, Japan, Cadillac Korea (South Korea), GM
Korea Company, China - SGM, Taiwan , Thailand (ASEAN), Singapore, Phiippines,
Australia/New Zealand, Caribbean, Egypt, Other Africa, South Africa
Additional Options (RPOs)
Some customers may comment on one or both front interior door panels have become
permanently indented at the forward/upper section of the door panel.
Condition
6570306
Note: Example of door panel indentation. Damage can vary or be only slightly visible.
Cause
The cause of the condition may be the edge material from the bezel/bolster has
excessive contact pressure against the door panel retention clip when doors are closed.
Correction
Replace the door panel and grind down the door panel retention clip.
Important: Refer to the Electronic Parts Catalog (EPC) for the proper color door panel.
Copyright 2024 General Motors LLC. All Rights Reserved.
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March, 2024
Bulletin No.: 24-NA-047
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
1. Remove and replace the original door panel. Refer
to Front Side Door Trim Panel Replacement - Left
Side in SI and/or Front Side Door Trim Panel
Replacement - Right Side in SI.
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March, 2024
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2. Place the new door panel on a suitable table to
remove the door retention clip.
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3. Using a cutting tool cut off the door retention clip
block.
Note: It’s best to use a hand cutting tool and start at
the center of the block then cut around the edges.
Bulletin No.: 24-NA-047
Bulletin No.: 24-NA-047
March, 2024
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4. Then using a grind tool, smooth out the door panel.
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Bulletin No.: 24-NA-047
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5. Once the retention clip is smooth then replace the
door panel.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
*1086208
Door Panel Replacement Retention Clip Removal
0.6 hr
*This is a unique Labor Operation for Bulletin use only.
Version
1
Modified
Released March 11, 2024
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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