Circular 06H6

Service Action
Code: 06H6
Subject
Document History
Affected Vehicles
Owner’s Manual Supplement
Date
03/22/2024
Summary
Original publication
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
Vehicle Count
USA
USA
USA
USA
USA
USA
USA
USA
USA
2023
2024
2024
2023
2023
2023
2024
2024
2024
2023
2024
2024
2024
2024
2023
2024
2024
2024
ARTEON
ATLAS CROSS SPORT
ATLAS
GOLF GTI
GOLF R
ID4
JETTA
TAOS
TIGUAN
1,375
13,797
38,045
6,123
2,075
15,329
22,353
21,974
30,591
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
About this Service
Action

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Volkswagen is providing an owner’s manual supplement that describes a revision in the “Tire
load and vehicle load, determining the correct load” chapter in certain 2023-2024 model year
owner's manuals. Affected owners will receive a copy of the supplement via first-class mail. The
06H6 code will show closed in ELSA for vehicles receiving the owner’s manual supplement by
mail.
Dealers are asked to print and place a copy of the supplement in the glove box of any affected
vehicle showing the 06H6 code open on the day of repair.
Code Visibility
On or about March 22, 2024, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2024. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on March 22, 2029. Work must be performed on or before this date to
be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
06H6 Page 1 of 6
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
06H6
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the current loaner/mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.
Criteria I.D.
01 or 02
LABOR
Labor Op
Time Units
Description
0132 00 99
10
Print and place owner manual supplement into glove
compartment
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
06H6 Page 2 of 6
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 06H6 – Owner’s Manual Supplement
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2023-2024 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this service action:
The enclosed owner’s manual supplement contains a revision to the “Tire load and vehicle load, determining the correct
load” chapter in certain 2023-2024 model year Volkswagen vehicle owner's manuals. Please review this information and
store it with your vehicle owner’s manual for future reference.
Additional Information
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt.
•
If you have changed your address or sold the vehicle, or if you should have any questions about this communication,
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup
tool.
please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at
800-893-5298.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
Enclosure
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
06H6 Page 3 of 6
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
06H6 Page 4 of 6
Section B – Repair Procedure
•
Print out the English owner’s manual
supplement found on one of the ELSA
attachment tabs or in Elsa2Go Service
References.
•
When printing, select “Booklet” for page sizing.
•
Place the printed owner’s manual supplement
in the vehicle glove compartment.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
06H6 Page 5 of 6
Section C – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
06H6 Page 6 of 6