V9123032070941_2
Service Bulletin Details
Public Details for: V9123032070941_2
Infotainment system freezes and/or reboots, will not turn on/boot up, loses sound and/or volume controls malfunctions, navigation malfunctions, app-connect malfunctions, siriusxm radio malfunctions
Models from 2023
2023 VOLKSWAGEN ARTEON |
2023 VOLKSWAGEN ATLAS |
2023 VOLKSWAGEN ATLAS CROSS SPORT |
2023 VOLKSWAGEN JETTA |
2023 VOLKSWAGEN TAOS |
2023 VOLKSWAGEN TIGUAN |
Models from 2022
2022 VOLKSWAGEN ARTEON |
2022 VOLKSWAGEN ATLAS |
2022 VOLKSWAGEN ATLAS CROSS SPORT |
2022 VOLKSWAGEN JETTA |
2022 VOLKSWAGEN TAOS |
2022 VOLKSWAGEN TIGUAN |
Models from 2021
2021 VOLKSWAGEN ARTEON |
2021 VOLKSWAGEN ATLAS |
2021 VOLKSWAGEN ATLAS CROSS SPORT |
2021 VOLKSWAGEN GOLF |
2021 VOLKSWAGEN GTI |
2021 VOLKSWAGEN JETTA |
2021 VOLKSWAGEN TIGUAN |
Technical Service Bulletin 91-23-03 - MIB3 Various Infotainment Concerns Transaction No: 2070941/2 Release date: 3/19/2024 Condition Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To PR Code(s) Arteon, Atlas, Atlas Cross Sport, Golf/GTI, Jetta, Tiguan 2021 All All All All 8AR Arteon, Atlas, Atlas Cross Sport, Jetta, Taos, Tiguan 2022 - 2023 All All All All 8AR Revision Table Instance Number Published Date Version Number Reason For Update 2070941/2 03/19/2024 91-23-03 Update PR code information 2070941/1 07/24/2023 91-23-03 Original publication. This technical bulletin must be read in its entirety before attempting the software update. • If software updates or flash campaigns/actions are performed on a vehicle, a battery charger with at least 70A charging current MUST be used in order to avoid problems during the updates and flash campaigns. • This technical bulletin only applies to the vehicle groups specified above with PR code 8AR. The customer may report one or more of the following symptoms: Infotainment system freezes and/or reboots. Infotainment system will not turn on/boot up. Infotainment system loses sound and/or volume controls malfunction. Navigation system malfunctions. Page 1 of 5 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-03 - MIB3 Various Infotainment Concerns Transaction No: 2070941/2 Release date: 3/19/2024 App-Connect malfunctions. SiriusXM radio malfunctions. Technical Background This procedure resolves the concern(s) specified above by updating the MIB3 Infotainment System to the latest software level 0841. Production Solution Not applicable. Service Software Update Procedure Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery. Switch the ignition to the ON position. Check the current software level by pressing the “Menu” hard key. Page over in the Infotainment menu to select “Settings” from the touchscreen menu. In “System Settings”, scroll down to select “System Information” from the touchscreen menu. If the “Software” level is lower than 0841, proceed with this Technical Bulletin. If the “Software” level is equal to or greater than 0841, this work procedure does not apply. Page 2 of 5 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-03 - MIB3 Various Infotainment Concerns Transaction No: 2070941/2 Release date: 3/19/2024 Create the USB Drive with SD/USB Creator: Refer to Technical Bulletin 2054866 (00-19-04) Set Up SD/USB Creator to Obtain Software Updates. Use USB part number 3G0.919.360.TH Update Programming: Section 1: USB Insert the USB driver 3G0.919.360.TH into port 1 of the USB connection in the center console. Press and hold the “Menu” hard key located on the MIB display until “Service Mode” is made available. Select “Software Update/Versions”. Select “Start Update”. Select “Update”. Select the option “USB 1”. Select “Start Update”. Select “Start Update” again on the following screen. The software update will now begin. Please note that various screens may be displayed during the update process. Additionally, the infotainment display may switch off/on. This is normal behavior. When the “Update Summary” screen appears, select “Resume”. When the completed update prompt appears, select “OK”. Section 2: Software Version Management (SVM) Connect the ODIS tester to the vehicle’s Data Link Connector (DLC). Initiate Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules. Once GFF is complete, click on the “Special Functions” tab. Under “5F – Information Electronics 1 – J794”, select “Adapting Software”. Select option 1 “Software update via measure code”. Enter SVM code 3700. Continue through the test plan, confirming steps as needed. When the test is complete, the test results will read “Data version in the vehicle is current”. Page 3 of 5 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-03 - MIB3 Various Infotainment Concerns Transaction No: 2070941/2 Release date: 3/19/2024 Once the update is complete, exit GFF and remove the USB from the USB drive. Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Arteon, Atlas, Atlas Cross Sport, Golf/GTI, Jetta, Tiguan 2021 All All All All Arteon, Atlas, Atlas Cross Sport, Jetta, Taos, Tiguan 2022 - 2023 All All All All SAGA Coding Use applicable Claim Type 1) Claim Type: Service Number: Damage Code 9193 0039 Parts Manufacturer HST Damage Location (Depends on Service No.) -- -- Arteon, Taos, Atlas, Atlas Cross Sport, Golf, GTI, Jetta, Tiguan WG8 2) Labor Operation 3) : Charge Battery 27068950 = See Elsa for latest time units Labor Operation 3) : Update Programming USB 91931999 = 30 TU Labor Operation 3) : Update Programming SVM See GFF Time expenditure. Causal Part: 91931999 Diagnostic Time 4) GFF Time expenditure 01500000 = Actual GFF print out. 70 TU max. YES Page 4 of 5 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-03 - MIB3 Various Infotainment Concerns Road Test Transaction No: 2070941/2 Release date: 3/19/2024 01210002 = 00 TU NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2070941” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only. 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Required Parts and Tools Tool Description Tool No: Midtronics Battery Tester/Charger MTRMSP0702 battery maintainer/charger VAS Diagnostic Tool VAS 6150/X & VAS 6160/X and ODIS Service with current online updates Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 5 © 2024 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.