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March 27, 2024
ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia America, Inc. is conducting a Voluntary Service Campaign on 15 units of 2024 MY K5 vehicles, manufactured from
November 30, 2023 through December 10, 2023, equipped with AVN 5.0 Wide head units.
Due to an internal GPS circuit failure, the GPS system may not operate normally when the MAP feature is used. The customer
may experience the GPS showing an incorrect location on the navigation screen and/or the clock may display dashed lines.
Dealers will replace the AVN 5.0 Wide head unit with a new one. This campaign will be performed free of charge at no cost to
the customer.
The Technical Service Bulletin that provides vehicle inspection and repair procedures, affected VIN production range, and
warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com during the
week of March 27, 2024.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide, both of which describe the issue. Kia will mail
notices to the affected vehicle owners beginning on April 5, 2024.
Please make personnel in your dealership familiar with the details of this Voluntary Service Campaign so they may respond to
customer inquiries and requests appropriately. This Voluntary Service Campaign is an opportunity for your service
department to deliver an exceptional service experience to customers who may not have otherwise scheduled service.
Providing customers with easy scheduling and timely service increases the chance they will return to your service department
for future service needs.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no other
purpose.
If you have any questions, please contact your Kia District Parts and Service Manager.
Sincerely,
Kia Service Department
Enclosures
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