23L05

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
March 5, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Special Field Action 23L05
Certain 2022 - 2023 Model Year Bronco Sport, and Certain 2023 Model Year
Maverick Vehicles
Mobile Hot Spot Credit
AFFECTED VEHICLES
Vehicle
Model Year
Bronco Sport
2022
Bronco Sport
2023
Maverick
2023
Assembly Plant
Build Dates
August 15, 2022 through August 30, 2022
Hermosillo Plant
December 5, 2022 through April 11, 2023
December 1, 2022 through March 24, 2023
US population of affected vehicles: 34,113.
REASON FOR THIS ACTION
Due to a microchip shortage, some Bronco Sport and Maverick vehicles were ordered with, but built
without the Mobile Hot Spot feature. The ordering information indicated a Mobile Hot Spot was to be
included on those vehicles. This program is to reimburse customers that ordered, but did not receive,
the Mobile Hot Spot feature.
SERVICE ACTION
Ford will refund $20 to the vehicle’s original purchaser. No service action is required by the
dealership.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of March 25, 2024.
EXPIRATION DATE
This offer will be in effect until March 31, 2025, regardless of mileage.
ATTACHMENTS
• Owner Notification Letters
© Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
March 2024
Special Field Action 23L05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
It has come to our attention that your vehicle, with the VIN shown above, was produced without the
Mobile Hot Spot feature. We apologize for this inconvenience and want to reimburse you for this
oversight. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
What is the issue?
Due to a microchip shortage, your vehicle was produced without the Mobile
Hot Spot feature.
What will Ford and
your dealer do?
Ford will refund $20 to the original vehicle purchaser.
This offer will be in effect until March 31, 2025, regardless of mileage.
What should you do?
Please visit fordownershipcare.com to participate in the program. You can
visit the website or scan the QR code below with your mobile device to start
the claim process. This letter lists a PIN you can use to access the
reimbursement website. Please keep this document until the process is
complete.
What if you no longer
own this vehicle?
This program is only applicable to the original purchaser or lessee of the
vehicle, regardless of whether they still own the vehicle. You received this
notice because our records, which are based primarily on state registration
and title data, indicate you are the original owner.
If you are not the original owner of this vehicle and have their address,
please forward this letter to the original owner.
Can we assist you
further?
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-392-3676 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
© Copyright 2024 Ford Motor Company
Can we assist you
further? (Continued)
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Personal
Identification
Number (PIN)
<1A2B3C4D>
QR code for direct
link to the
compensation
website:
Scanning a QR code using a device is straightforward: Open the QR reader
application or the camera on your smartphone. Point it at the QR code, then
tap the banner that appears on your device. Follow the instructions on the
screen to finish.
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
© Copyright 2024 Ford Motor Company