24G02

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
March 1, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Optional Product Improvement 24G02
Certain 2022-2024 Model Year Transit Battery Electric Vehicles (BEV)
Off-Board Charger Controller (OBCC) Software Update
PROGRAM TERMS
This program will be in effect through March 31, 2025. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
2022-2024
Kansas City
Beginning February 26, 2021
2023
Kocaeli
December 6, 2022 through January 19, 2023
Transit BEV
US population of affected vehicles: 19,820. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: The list of affected vehicles may be updated daily as vehicles are added to the program. End
build dates will be provided once they are established at the assembly plant.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair.
REASON FOR THIS PROGRAM
The affected vehicles will now have the ability to charge at compatible Tesla Superchargers.
Customers can use the BlueOval Charge Network/Public Charge Management to pay for charging at
these locations. A software update is required to enable Plug & Charge functionality for these
vehicles.
SERVICE ACTION
Dealers are to update the Off-Board Charger Controller (OBCC) software. This service must be
performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
NOTE: Once the OBCC software update is completed, owners must also have a Fast Charging
Adapter North American Charging Standard (NACS) when charging at a Tesla Supercharger. Owners
will be contacted separately from this FSA (planned to start in the 2nd Quarter 2024) about reserving a
Fast Charging Adapter (NACS).
Owners that have questions about reserving a Fast Charging Adapter (NACS):
• More information about reserving a Fast-Charging Adapter (NACS) for Ford Pro commercial
customers will be shared this Spring, 2024 via direct mail or their Ford Pro account manager.
Commercial customers should be registered on Public Charge Management to reserve an
adapter. If Ford Pro customers have not received information on how to order an adapter by
May 1, 2024, then they should call the Ford Pro Contact Center of Excellence at 1-800-34FLEET.
© Copyright 2024 Ford Motor Company
SERVICE ACTION (CONTINUED)
• For retail E-Transit owners who utilize the Ford Pass app for public charging, you can order
your adapter at ford.com/fastchargingadapter. Questions can be directed to the Ford
Customer Relations Center (CRC) at 800-392-3673.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed in the 2nd Quarter 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter (planned 2nd quarter 2024)
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Optional Product Improvement 24G02
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: N/A
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on March 1, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 1,
2024. Owner names and addresses will be available by end of the 2nd Quarter 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
© Copyright 2024 Ford Motor Company
Administrative Information
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Optional Product Improvement 24G02
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded /salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Optional Product Improvement 24G02
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 24G02
▪ Customer Concern Code (CCC): D15
▪ Condition Code (CC): 04
▪ Causal Part Number: 14G672, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
▪ Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
▪ Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 24G02MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table).
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Optional Product Improvement 24G02
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
24G02B
0.3 Hour(s)
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
24G02MM
0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24G02PP
0.5 Hours
Update the OBCC Software
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
© Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Optional Product Improvement 24G02
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24G02 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page | 1
Optional Product Improvement 24G02
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
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Optional Product Improvement 24G02
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
© Copyright 2024 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
OPTIONAL PRODUCT IMPROVEMENT 24G02
CERTAIN 2022-2024 MODEL YEAR TRANSIT BATTERY ELECTRIC VEHICLES
(BEV) — OFF-BOARD CHARGER CONTROLLER (OBCC) SOFTWARE UPDATE
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic 		
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this 		
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen and available procedures 		
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the OBCC.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
OPTIONAL PRODUCT IMPROVEMENT 24G02
6. From the list on the RH side of the screen, select OBCC - Off-Board Charger Controller Software 		
Update. See Figure 1.
23773A
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
OPTIONAL PRODUCT IMPROVEMENT 24G02
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Click the Rerun Network Test button at the top of the screen. See Figure 2.
23773B
FIGURE 2
12. Disconnect the battery charger from the 12V battery once the programming has completed.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
OPTIONAL PRODUCT IMPROVEMENT 24G02
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect 		
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.		
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause 		
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. 		
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024