24L01

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
March 20, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Special Field Action 24L01
Certain 2023 Model Year Super Duty F450 - F550 Vehicles Equipped with a 6.7L
Diesel Engine
Certified Clean Idle Label Installation
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Super Duty
F450 - F550
2023
Kentucky Truck
April 27, 2022 through May 9, 2023
US population of affected vehicles: 8,673. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS ACTION
The affected vehicles were assembled without the required Certified Clean Idle Label installed.
Owners in jurisdictions which require a Certified Clean Idle Label for extended vehicle idling may be
ticketed for violation of heavy-duty vehicle idling laws.
SERVICE ACTION
Dealers are to install a Certified Clean Idle Label on the driver side front fender. Dealers will need to
order and receive the Certified Clean Idle Label prior to scheduling the service appointment.
This service will be performed on affected vehicles at no charge to the vehicle owner. For new vehicle
storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of July 8, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
EXPIRATION DATE
This program has no expiration date; however, due to the potential impact on customers, we
encourage dealers to complete this service as soon as possible.
© Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Special Field Action 24L01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: N/A
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on March 20, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 20,
2024. Owner names and addresses will be available by July 26, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Special Field Action 24L01
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Special Field Action 24L01
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(24L01) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
▪ Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
▪ Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 24L01MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table).
• Provision for Locally Obtained Supplies: Multi-purpose tape for label installation. Submit on
the same line as the repair.
o Program Code: 24L01
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $1
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Special Field Action 24L01
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
24L01B
0.3 Hours
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
24L01MM
0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24L01PP
0.5 Hours
Install the Certified Clean Idle Label
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for a Certified Clean Idle Label, submit a VIN-specific Part Order contact via the
SSSC Web Contact Site.
NOTE: The label is serialized to the VIN. It is important to ensure the label ordered for the VIN
is the one being applied to the vehicle.
Description
Order Quantity
Certified Clean Idle Label
1
Obtain the parts below locally:
Part Number
Description
Obtain Locally
Multi-Purpose Tape
DEALER PRICE
Dealers will not be charged for labels ordered for this program.
© Copyright 2024 Ford Motor Company
Order
Quantity
Claim
Quantity
Claim as MISC
OTHER (Up to $1)
TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
SPECIAL FIELD ACTION 24L01
CERTAIN 2023 MODEL YEAR SUPER DUTY F450 - F550 VEHICLES
EQUIPPED WITH 6.7L DIESEL ENGINE — CERTIFIED CLEAN IDLE LABEL
INSTALLATION
SERVICE PROCEDURE
NOTE: The label is serialized to the VIN and it is important to confirm the label ordered for the VIN is the
one being applied to the vehicle.
1. Clean the surface area.
NOTE: Surface must be clean, dry, and free of oil. If oil has contaminated the surface, it must be cleaned
with solvent.
2. Add a stripe of multi-purpose tape parallel to the top of vehicle badge. See Figure 1.
23361A
FIGURE 1
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
SPECIAL FIELD ACTION 24L01
3. Install the label on the vehicle. See Figure 2.
a. Align the top of the label to the bottom of the tape and the right side of the label to the left side
of the badge as shown.
b. Remove back liner (white) slowly from the right lower corner moving in a 180 degree peel angle
and position label as required.
c. Firmly press out any air bubbles from the middle of the label toward the outer edges.
d. Remove premask (clear) slowly using a 180 degree peel angle.
PREMASK
LABEL
PEEL OFF
BACK LINER
TRUCK SURFACE
23361B
FIGURE 2
4. Remove tape from fender.
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
STUD FOR
MISSING NUT
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Special Field Action 24L01
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24L01 Special Field Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page | 1
Special Field Action 24L01
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
© Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page | 2
Special Field Action 24L01
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
© Copyright 2024 Ford Motor Company