15-313-23R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2024 Subaru Vehicles		
SUBJECT: 2024 Audio/Navigation & Power Amplifier
		 Exchange Component Identification and
		Procedures
NUMBER: 15-313-23R
DATE: 07/27/23
REVISED: 03/25/24
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a
description of the proper exchange procedure. The exchange program policy can also be found in
Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the
Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”,call the Vendor’s Service Center prior to calling
Subaru Retailer Claims. A new unit will be supplied rather than a remanufactured unit. If the Vendor
Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims
Specialist at 1-866-782-2782 prior to placing an order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange program, requires
authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An
authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard
for
excellence
in
Environmental
Management Systems. Please recycle
or dispose of automotive products in a
manner that is friendly to our environment
and in accordance with all local, state
and federal laws and regulations.
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 1 of 19
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1) The defective chassis should remain in the vehicle until the exchange unit is installed.
2) Contact the applicable Service Center with the following information:
•
•
•
•
•
•
•
•
•
•
•
Retailer Code
Retailer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion only)
Subaru Part Number as shown in this bulletin
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange
chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange
number when making inquiries.
3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the
manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the
repair was performed under the terms of the Basic New Car Warranty. Copies of the freight
invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances causing
the delay. An extension will be granted or the retailer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit
arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the
printout from the on-line order or the Exchange Request Form must be included in the core return
package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange
unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security
Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line
manual.
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 2 of 19
MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web
Portal. Clarion exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations
& Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions
(urdealerservices.com) Ordering Instructions.
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Audio/Navigation/Satellite
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413.   The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 3 of 19
Power Amplifier
Harman Kardon: Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
VEHICLE APPLICATIONS – AUDIO/NAVIGATION
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS, FOLLOWING PROCEDURES, TO
VALIDATE THE EXCHANGE ORDER
Ascent
11.6-INCH Center Information
Display
Denso
86213XC60A
Denso
86213XC62A
Denso
86201XC67A
RCA-01, RCB-11,RCB-12,
RCK-21, RCK-23
Ascent
11.6-INCH Center Information
Display
RCC-12, RCH-22, RCL-21,
RCL-23, RCM-31, RCN-41
Ascent
Cockpit Control Unit Assembly
(CHASSIS)
RCL-21, RCK-21, RCH-22,
RCC-12, RCB-12,
RCB-11, RCA-01
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 4 of 19
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Denso
86271XC67A
Ascent
Cockpit Control Unit Assembly
(CHASSIS)
RCN-41, RCM-31,
RCL-23, RCK-23
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Crosstrek
DUAL 7-INCH Center
Information Display
Denso
86412FN410
Denso
86412FN450
Denso
86412FN45A
Base Trims
RRA-03
Crosstrek
11.6-INCH Multimedia Plus
System
Premium, Sport, and
Limited Trims
RRB-13, RRB-14
RRD-21. RRD-22
RRF-31, RRF-32
Crosstrek
11.6-INCH Multimedia
Navigation System
Limited Trim w/ Navigation
RRF-33
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 5 of 19
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
Denso
86422FN620
Denso
86422FN640
Denso
86422FN64A
Denso
86422FN67A
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Base Trim
RRA-03
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Premium Trims
RRB-13, RRB-14
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Sport and Limited Trims
RRD-21, RRD-22
RRF-31, RRF-32
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Limited Trim w/ Navigation
RRF-33
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 6 of 19
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
Harmon
86431FL610
Harmon
86431SJ940
Harmon
86431SJ970
Harmon
86431SJ960
Forester
RFA-01, RFA-02
Forester
RFG-21, RFF-15, RFF-11
Forester
RFG-24
Forester
RFI-31, RFH-21
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 7 of 19
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
Harmon
86471SJ650
Forester
RFJ-41, RFI-32, RFH-22
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Impreza
DUAL 7-INCH Multimedia
System
Denso
86412FN410
Denso
86412FN450
Base Trim
RLA-01, RLA-03
Impreza
11.6-INCH Multimedia Plus
System
Sport and RS Trims
RLD-21, RLD-23
RLG-31, RLG-33
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 8 of 19
DESCRIPTION &
APPLICABILITY
Impreza
ILLUSTRATION
Cockpit Control Unit Assembly
(CHASSIS)
MANUFACTURER
PART NUMBER
Denso
86422FN620
Denso
86422FN640
Base Trims
RLA-01, RLA-03
Impreza
Cockpit Control Unit Assembly
(CHASSIS)
Sport and RS Trims
RLD-21, RLD-23
RLG-31, RLG-33
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Legacy & Outback
Dual 7 Inch Center
Information Display
DENSO
86213AN64A
DENSO
86213AN67A
Base Trims
RAB-02, RDB-01
Legacy & Outback
11.6 Inch Center
Information Display
All Trims Except Base
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 9 of 19
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
DENSO
86201AN62A
DENSO
86201AN68A
DENSO
86271AN63A
Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Base Trims
RAB-02, RDB-01
Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Premium, Sport, Onyx, Limited &
Wilderness Trims Non-Navigation
RAD-11, RAD-13, RDD-11,
RDD-13
RAG-21, RDE-21, RDI-21
RDH-21, RDF-31, RAF-31
Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Premium, Wilderness, Limited,
Limited XT, Touring & Touring XT
Trims With Navigation
RAD-15, RDD-15
RAF-34, RDF-34
RDI-22, RDJ-32
RAL-41, RDG-41, RDL-41
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 10 of 19
DESCRIPTION &
APPLICABILITY
ILLUSTRATION
MANUFACTURER
PART NUMBER
DENSO TEN
TBD
DENSO TEN
TBD
Solterra
Subaru Multimedia 8 Inch
Navigation System
TBD
Solterra
Subaru Multimedia 12.3 Inch
Navigation System
TBD
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
WRX
Application- RUA-01, RUC-11,
RUC-12, RUD-13y, RUE-21,
RUF-23, RUG-33,RUH-41
DENSO
86412FN451
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 11 of 19
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
DENSO
86201VC690
DENSO
86271VC640
DENSO
A/T86201CC610
DENSO
M/T86201CC710
WRX
RUA-01, RUC-11,
RUC-12, RUD-13
WRX
RUE-21, RUF-23,
RUG-33, RUH-41
BRZ
All Models with
Automatic Transmission
TBD
BRZ
Cockpit Control Unit
All Models with
Manual Transmissions
TBD
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
BRZ
RZA-01, RZE-11,
RZF-13, RZR-21
DENSO
86213CC201
8 Inch Center
Information Display
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 12 of 19
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
Harmon Kardon (United Radio)
1-800-448-0944
8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions			
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Harman
86221XC51A
Harman
86221FN01A
Harman
86221SJ004
Harman
86221SJ014
Ascent
Power Amplifier Assy
RCK-23, RCL-23,
RCM-31, RCN-41
Crosstrek
Power Amplifier Assy
Limited Models
RRF-32, RRF-33
Forester
Power Amplifier Assy
RFG-24
Forester
Power Amplifier Assy
RFH-22, RFI-32, RFJ-41
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 13 of 19
ILLUSTRATION
DESCRIPTION
Impreza
MANUFACTURER
PART NUMBER
Harman
86221FN010
Harman
86221FN000
Harman
86221AN11B
Harman
86221AN10A
Harman
TBD
Power Amplifier Assy
Base, Sport, and RS Trims
RLA-01, RLA-03
RLD-21, RLD-23
RLG-31
Impreza
Power Amplifier Assy
RS Trim
RLG-33
Legacy Outback
Power Amplifier Assy
Limited & Touring XT
Legacy Trims
Onyx, Onyx XT, Limited, Wilderness, Limited XT, Touring
& Touring XT Outback Trims
RAF-31, RAF-34, RAL-41
RDE-21, RDF-31, RDF-34,
RDH-21, RDI-21, RDI-22
RDJ-32, RDL-41, RDG-41
Legacy
Power Amplifier Assy
Sport Trim
RAG-21
Solterra
Power Amplifier Assy
Limited & Touring Models
TBD
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 14 of 19
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Harmon
86221VC000
Harmon
86221VC010
Pioneer
86221CC100
WRX
RUC-12
WRX
RUE-21, RUF-23,
RUG-33, RUH-41
BRZ
Power Amplifier Assy
RZE-11, RZE-11, RZR-21
SATELLITE ACTIVATION INSTRUCTIONS
CLARION & DENSO
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion
or DENSO satellite radio, please follow the instructions below. Going through the process will
ensure that any fee for the new radio is waived and will ensure your customer continues to receive
their satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio
to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio
ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and
confirm the radio is working.   Retailers can also perform a signal refresh if necessary by
entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID
number.
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 15 of 19
HARMAN ONLY
All exchange units equipped with a Harman satellite radio will be reactivated by United Radio
prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR
AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an
exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service
Center will issue an exchange number. It is required that this number be provided upon claim
submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center
for each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 .... (ERS#) 0000000001
Clarion Exchange Number Example – Orders placed as of 12/23/19 ....
digits – all numbers)
MCO # 1234567890 (Ten
Harman (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman (United Radio) Exchange Number Example…Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion
1-800-448-0944
8am-8pm Eastern Time
DENSO
1-800-237-5413
7am-5pm Pacific Time
Harman (United Radio)		
		
1-800-448-0944
8am-8pm Eastern Time
PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS
DENSO ONLY
Effective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation
Multimedia Infotainment Systems will require an additional entry of the RO* character string (see
image below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery
of every DENSO exchange unit shipped to the Retailer. The RO field is located between the Order
Date and Complaint on the Packing Slip.
* Please do not confuse this with the Retailer repair order number.
Bulletin Number: 15-313-23R; Revised: 03/25/24
Continued...
Page 16 of 19
The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments
Field for a claim submission for an audio exchange. This is in addition to the existing Claim
Order/ Audio Exchange Number entry in the Misc. Detail field. BOTH entries will now be
required.
An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.
RO
F10S6BAC17595C
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the
failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
  
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures
and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/
Navi. Supplier to determine exchange eligibility.
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 17 of 19
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion (United Radio) 1-800-448-0944
•
Clarion exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
•
Clarion will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Clarion (United Radio) within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United
Radio) for this fee
DENSO/Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to DENSO/Denso Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/
Denso Ten for this fee.
Continued...
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 18 of 19
Harman Kardon (United Radio) 1-800-448-0944
•
•
•
•
•
•
•
•
Harman Kardon exchange requests are processed by United Radio.
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
Harman Kardon will invoice the retailer for the cost of the exchange unit
Shipping charges for return of the core is the responsibility of the retailer
Cores must be returned to Harman Kardon (United Radio) within 30 days
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced
by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon
(United Radio) for this fee.
Bulletin Number: 15-313-23R; Revised: 03/25/24
Page 19 of 19