SA-017-24

BULLETIN NOTES
This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text.
Previous SAs:
Date(s) Issued:
SA-009/23
10/23/23, 08/28/23, 08/15/23, 07/05/23, 06/12/23, 05/24/23, 04/25/23, 03/28/23, 03/01/23 and 02/06/23
SA-017/22
12/13/22, 10/10/22, 08/25/22, 05/06/22, 04/04/22
SA-013/21
12/22/21, 10/13/21, 09/14/21, 05/11/21,
04/27/21, 03/15/21, 02/22/21, 02/08/21 and 02/02/2021
SA-031/20
12/09/20,11/30/20, 11/06/20, 10/28/20, 06/16/20, 06/05/20, 06/01/20, 05/18/20,
04/14/2020, 04/02/20, 03/11/20 and 02/27/20
APPLICABLE MODEL(S)/VINS:
2019-2024 Mazda3
2021-2023 CX-9
2024 CX-90
2020-2024 CX-30
2022-2023 MX-30
2024 MX-5
2021-2024 CX-5
2023-2024 CX-50
2025 CX-70
DESCRIPTION
Some customers may complain about any of the following:
1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
Connected Vehicle enrollment.
2. Remote function(s) inoperative.
•
•
•
•
Engine Start / Stop
Door Lock / Unlock
Lights ON / OFF
Climate Control
3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\".
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Index
•
•
•
•
MAZDA CONNECT Indication
Remote Engine Start Will Not Function
Remote Engine Start Function Will turn engine OFF
Deactivation Mode
MAZDA CONNECT Indication
Indication
Explanation
Mazda3, CX-30, CX-50, MX-30
Radio waves are not being received.
Move to a location with good reception.
Weak reception.
Good Receptioin
Strong reception.
Currently conducting an operation check of the
communication unit. If this condition continues, consult an
Authorized Mazda Dealer.
Currently conducting an operation check of the onboard
communication unit.
NOTE: Communication is not possible during this display.
CX-5, CX-50, CX-9, MX-30
Mazda3, CX-30 built July 1, 2021 and later
The communication function is temporarily disabled due to
infotainment system setting.
• No CV Contract
• Deactivation Mode
• Connected Service contract has ended
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(Subscription expired)
• TCU has not been initialized, go to SA-004/21
Vehicles built before July 1, 2021
Customer deactivated Connected Services (Opt-Out)
Vehicles built after July 1, 2021
• eMDCS Warranty Vehicle Inquiry will show
Campaign CSP04 Status Open
Connected Services disabled (box unchecked)
CX-5, CX-50, CX-9, MX-30
Mazda3, CX-30 built July 1, 2021 and later
Connected Services Disabled message
appears at engine start up
Enable Connected Services (box checked) to prevent
message appearing at engine start up.
Note: If customer Opted-Out ( CSP04), advise customer
to keep Connected Services box checked. The vehicle will
not transmit data.
Connected Vehicle Maintenance Mode
Connected Vehicle Maintenance Mode enabled.
Go to MGSS SERVICE CAUTIONS FOR VEHICLES
WITH TELEMATICS COMMUNICATION SYSTEM to
disable Maintenance Mode.
NOTE: Connected Vehicle Maintenance Mode is
unnecessary if the customers vehicle is in
Deactivation Mode .
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Remote Engine Start Will Not Function under the following conditions
Item
Condition
1
Remote Engine Start function is not available on EV and PHEV (inline 4) models. See SA-038/23
2
Vehicle battery voltage low
3
Automatic Transmission shift position except "P"
4
Vehicles equipped with manual transmission
5
Vehicle speed above 3 mi/h (5 km/h)
6
Brake pedal switch malfunction
7
Engine has been running by remote engine start function
8
Engine started by remote engine start more than 2 consecutive times while the vehicle is not driven.
The vehicle must be driven 1-mile or 24-hours must pass from the last successful Remote Engine
Start for the use count to reset.
2021 Mazda3, 2021 CX-30, CX-50, MX-30: Vehicle's electrical control area network (CAN) is in
"Sleep Mode"
9
or
10 A registered key is detected in the vehicle
11 Brake pedal switch detects brake application
Low fuel warning
12
13
Engine starts, then turns OFF due to abnormal high engine rpm detected. (Engine rotation over
3000 rpm continued for more than 0.2[s])
14
No engine rpm detected after sending engine start request. (Engine rotation 0 rpm continued for
more than 0.2[s])
15 When the CAN data signal for engine shut off is present (e.g.: door ajar signal)
16 After 10 second maximum cranking time
17
Burglar alarm status is "Alarm" and "Alarm stand by" (CAUTION - DO NOT enable, see TheftDeterrent System section in SA-012/20)
18 Room fuse blown/missing
19 Connected Vehicle Maintenance Mode enabled (Restricted Transmitting Mode in MDARS)
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20
Vehicle is parked (stored) for approximately 1 week or longer or in deep sleep mode.
Drive the vehicle for a few miles to recover.
DTC Stored
21
22 Aftermarket Remote Engine Start accessory installed.
Mazda Remote Engine Start (BCKA-V7-620) accessory installed (No MyMazda app remote engine
start function).
23 Mazda Remote Engine Start (RES) Removal
a. Remove the Mazda Remote Engine Start (RES) accessory module.
b. Deactivate and activate Advanced Key(s). Refer to MGSS IMMOBILIZER SYSTEMRELATED PARTS PROGRAMMING [(US)]
24
First remote control attempt fails, second attempt works fine.
Go to TSB 16-002/20.
25 CSP04 Status Open
Remote Engine Start Function Will turn engine OFF under the following conditions
Item
Condition
1
Vehicle door(s) opened
2
Vehicle trunk opened
3
Vehicle hood opened
4
Ignition switch push button "ON" detected
5
Remote engine STOP request
6
Brake pedal switch detects brake application
7
DTC Stored
8
Engine will stop running automatically after 15 minutes for safety, security and emissions.
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Deactivation Mode
• Deactivation Mode Temporary Suspension 6/16/2023 (6/11/2023 retail date and later)
• Vehicles retailed before 6/11/2023 and in Deactivation Mode will remain in Deactivation mode.
NOTE:
• Customer/Dealer can activate CV services anytime via MyMazda app
Customer - There might be a slight delay in making the backend connection since it was temporarily
deactivated.
Dealer - Go to Repair Procedure -> TCU Activation
• When TCU is in Deactivation Mode, infotainment Over-the-Air (OTA) Connectivity Master Unit (CMU) software
update is not possible (disabled).
• Prior to Retail Date, the TCU is active.
○
○
Deactivation Mode Status Check:
Reception Icon Shows normal strength
TCU Active
Infotainment
Center
Display
• TCU in
Deactivation
Mode
• No CV
Contract
• One Time
Passcode
(OTP) is
processing
Reception Icon Shows "X"
No CV Contract
TCU CV Contract
Status
Mazda
Connected
Vehicle
Viewer
(MCVV)
1. Go to Mazda
Connected Vehicle
Viewer (MCVV)
2. Enter VIN and
then select
"Search"
CV Contract Active
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1. Go to Mazda Connected Vehicle Viewer (MCVV)
2. Select "Vehicle Communication Line Status Reference"
3. Enter VIN and then select "Search"
TCU Activation
Status Check
TCU in Deactivation Mode (Status -> Closed)
One Time Passcode (OTP) is processing (Status -> Open Requested)
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TCU Active (Status -> Opened)
REPAIR PROCEDURE
CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another
vehicle will disable Connected Services on both vehicles.
Repair Flowchart
Start
Preparation
Remote function(s) inoperative
•
•
•
•
Engine Start / Stop
Door Lock / Unlock
Lights ON / OFF
Climate Control
Go to the MyMazda App to view
the reason for remote function
failure.
No One Time Pass Code (OTP)
Connected vehicle reception
strength icon shows "X" or "\"
MyMazda App Enrollment
Preparation
Deactivation Mode
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Check Campaign Status
Enrollment
Check Campaign Status
Customer deactivate Connected
Services (Opt-Out)
Remote Function Troubleshooting
OTP Troubleshooting
No reception
PREPARATION:
1. Confirm that the Telematics Communication Unit (TCU) is at the latest software level. Go to Telematics
Communication Unit (TCU) Updates
2. Go to eMDCS Vehicle Inquiry and confirm the following campains are not shown or closed:
•
•
•
•
CSP06
CSP07
SSPC7
DRW41
3. Go to eMDCS Vehicle Inquiry and confirm CSP04 is not shown.
4. If Hotline assistance is needed, please fill out the Dealer Connected Vehicle Questionnaire before contacting Hotline.
The questionnaire collects data needed by Hotline agent.
5. In most cases, the customer will not leave their device with you for troubleshooting, therefore a connected vehicle
take-over is necessary. Use your personal device or dealer supplied device for troubleshooting. Go to Enrollment.
• At customer pick-up, inform customer to re-enroll into Connected Services as a new primary user.
6. Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table
below.
• If the reception icon shows "X", the TCU is deactivated. Enrollment is not possible. Go to TCU Activation.
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• Customer/Dealer can activate CV services anytime via MyMazda app
Customer - There might be a slight delay in making the backend connection since it was
temporarily deactivated.
Dealer - Go to TCU Activation
○
○
• If the reception icon shows " \ ", move the vehicle to an area with a clear view of the sky.
• If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in
the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to
the Repair Procedure if there is still an issue.
• If the reception is good to strong, proceed to Connected Vehicle Troubleshooting below.
NOTE: Vehicles stored for long periods may loose GPS clock sychronization. If the vehicle is stored for a long
period, test drive the vehicle to give the GPS clock time to sychronize before enrolling or testing connected vehicle
functions.
Index
1. Unable to create a MyMazda account
2. Remote function(s) inoperative
3. No One Time Pass Code (OTP)
4. Connected vehicle reception strength icon shows "X" or "\"
5. MyMazda App displays incorrect tire pressures (Except CX-5 and CX-9)
6. Unable to activate Connected Services (2019 Mazda3)
7. Software Update Error (2020 Mazda3)
8. Functions inoperative (2021-> CX-30, CX-50, Mazda3 and MX-30)
9. First remote control attempt fails, second attempt works fine
10. Engine turns off when opening door
11. Low Tire pressure will not clear after correcting tire pressue
12. MyMazda App does not display tire air pressures (CX-5, CX-9)
•
•
•
•
•
MCVV One Time Passcode (OTP) Troubleshooting
TCU Activation
Customer Opt-Out
Educational Videos
Resources
Connected Vehicle Troubleshooting
Symptom
1
The customer is not able to create a
MyMazda account. The customer
Cause
Customer inadvertently texted
“Stop” to 1-949 518-0058
Action
1. Text “Start” to 1-949 518-0058
(Twilio SMS for Mazda)
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receives the following error:
MyMazda App - Internal Usher SDK
error.
(Twilio SMS for Mazda)
2. Retry to create a MyMazda account.
NOTE: USA and Canada only
MyMazda Website - ERROR! Unable to
send one-time password.
Remote function(s) inoperative.
2
•
•
•
•
Engine Start / Stop
Door Lock / Unlock
Lights ON / OFF
Climate Control
Go to the MyMazda App to view
the reason for remote function
failure.
Push
Notification
OS Lock
Screen
Tap the
push
notification
Home
Tap
the
alert
card
Inbox
Detail
Tap
"check
vehicle
status"
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Go to the MyMazda App
INBOX -> ACTIVITY
HISTORY -> to view
reason for remote
function failure.
Activity
History
Go to eMDCS Vehicle Inquiry and
confirm the following campains are not
shown or closed:
Check Campaign Status
•
•
•
•
CSP06
CSP07
SSPC7
DRW41
1. Confirm Connected Services is
enabled (box checked). Go to Settings
-> System Settings -> Connected
Services.
Remote Function
Troubleshooting
2. Use MDARS to ID the vehicle and
check for DTC's stored. Are DTC(s)
stored?
• Yes - Go to MGSS and perform
normal DTC diagnostics.
• No - Go to next step.
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3. Confirm TCU software version. Go
to Telematics Communication Unit
(TCU) Updates
4. Disconnect battery for 30 seconds
and then reconnect (KAM reset).
NOTE: Test drive vehicle after
battery disconnect to allow the
GPS clock to sychronize before
retrying Authorization Code.
5. Perform one of the following:
• Customer: Un-enroll
Connected Services, then reenroll into Connected Services
as a new primary user.
• Dealer: Perform customer takeover enrollment for test
confirmation, then at customer
pick-up, inform customer to reenroll into Connected Services
as a new primary user.
6. Fill out Dealer Connected Vehicle
Questionnaire
7. Contact Hotline for additional
technical support if needed.
Remote Climate Control only
available on EV and PHEV
No action needed. See SA-038/23
Customer needs to wait 60 seconds
Only a single remote request can for the initial request cycle to
be made per 60-second period
be completed to make the second
request.
Remote Transmitter Key(s) in the
Do not leave keys in vehicle.
vehicle
1. Aftermarket Remote Engine
Start accessory installed.
2. Mazda Remote Engine Start
(BCKA-V7-620) accessory
installed.
1. Remove the aftermarket accessory.
2. The customer can use either the
Mazda Remote Engine Start
accessory or the MyMazda app
function. Cannot use both.
Mazda Remote Engine Start (RES)
Removal
a. Remove the Mazda Remote Engine
Start (RES) accessory module.
b. Deactivate and activate Advanced
Key(s). Refer to MGSS IMMOBILIZER
SYSTEM-RELATED PARTS
PROGRAMMING [(US)].
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Advise customer to drive the vehicle
TCU in “deep sleep” mode due to
as normal (at least several miles) and
vehicle being parked for a long
the Connected Services should start
period.
working again.
Low fuel
Advise customer that Remote Engine
Start may start vehicle temporarily, but
vehicle will turn off automatically when
the fuel level is low to conserve the
remaining fuel.
Vehicle is equipped with Manual
Transmission
Advise customer that vehicles with a
manual transmission do not have the
Remote Engine Start/Stop function
capability.
Engine started with key
transmitter instead of MyMazda
App.
Advise customer they will see an error
message when attempting to make a
Remote Engine Off request if they
initially turned on vehicle with a
physical key (instead of through their
MyMazda app).
MyMazda App Enrollment Preparation
1. Create a MyMazda account.
2. Complete any "OPEN" Recalls / Special Service Programs. Go to
MGSS -> warranty Veh. Inq.
3. Update the Telematics Communication Unit (TCU) to the latest
software version. Go to Telematics Communication Unit (TCU) Updates.
4. 2019 Mazda3 only - Update the Connectivity Master Unit (CMU) to the
latest software version. Go to MGSS -> MAZDA CONNECT Updates.
5. Check TCU activation status.
a. Go to MAZDA CONNECT home screen.
b. Select Entertainment
c. Select Source List and then select any of the following:
No One Time Passcode (OTP)
(Vehicle infotainment center display
3
does not provide the Authorization Code
during the MyMazda App enrollment)
• FM
• AM
• SiriusXM
d. Check the Connected Vehicle reception strength icon:
• Reception strength icon shows normal strength. The TCU is
active and ready for enrollment. Go to Enrollment.
• Reception strength icon shows "X". The TCU is deactivated.
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Enrollment is not possible. Go to TCU Activation.
Note: Use MCVV to check OTP status. Go to Mazda
Connected Vehicle Viewer (MCVV) One Time Passcode
(OTP) Troubleshooting
• Reception strength icon shows "\". Move the vehicle
to an area with a clear view of the sky.
Enrollment
1. After registering for a
MyMazda account, the Select
Vehicle screen will appear. Tap
“Add Vehicle” and follow the
onscreen instructions to add your
vehicle.
2. To enroll in Connected
Services, tap “Enroll” on the “My
Vehicles” screen.
3. On the Connected Services
Enrollment screen, tap Start to
begin the enrollment process.
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4. Switch the ignition ON in your
Mazda vehicle.
5. Wait 30 seconds.
6. Tap Next.
7. Tap Request to receive
authorization code on your
vehicle’s Mazda Connect center
display.
Wait a few minutes for the
infotainment center display to
show the Authorization Code.
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8. After a few minutes, the
infotainment center display will
show the Authorization Code.
Enter the authorization code in
the MyMazda app, then tap
Submit.
9. After enrollment is successfully
processed and the vehicle is
connected, you will receive a
push notification.
1. Check reception strength icon:
OTP Troubleshooting
•
- Go to Step 2.
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•
- Go to MCVV OTP
Troubleshooting
2. Use MDARS to ID the vehicle and
check for DTC's stored. Are DTC(s)
stored?
• Yes - Go to MGSS and perform
normal DTC diagnostics.
• No - Perform ODR Data
Collection Procedure, then go to
step 3.
3. Confirm TCU software version. Go
to Telematics Communication Unit
(TCU) Updates
4. 2019 Mazda3 Only - Confirm CMU
software version is at 11012 or later.
5. Retrieve MAZDA CONNECT CMU
log data. Go to MGSS -> Infotainment
-> MAZDA CONNECT CMU Data
Retrieval
6. Perform "Activating Remote Control
by Smart Phone" (links TCU to BCM)
7. Clear DTC(s).
NOTE: If DTC 2050:55 is stored, go to
SA-003/20 to clear DTC.
8. Check TCU Remote Service Flag
Information
• Remote Service Flag
Information 1101... - go to step
9.
• Remote Service Flag
Information 0000... - go to step
10.
9. Disconnect 12V battery for 5-10
minutes, then retry connected vehicle
enrollment.
NOTE: Test drive vehicle after battery
disconnect to allow the GPS clock to
sychronize before retrying
Authorization Code.
10. Fill out Dealer Connected Vehicle
Questionnaire
11. Contact Hotline for additional
technical support if needed.
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4 MAZDA CONNECT connected vehicle
reception strength icon shows "X"
Customer/Dealer can activate CV
services anytime via MyMazda app
Deactivation Mode
This is a normal condition if the
customer has not enrolled into
connected vehicle services.
• Customer - There might be a
slight delay in making the
backend connection since it
was temporarily deactivated.
• Dealer - Go to TCU Activation
Go to eMDCS Vehicle Inquiry. Does
eMDCS show CSP04 status closed?
Customer deactivate Connected
Services (Opt-Out))
• Yes - Customer opt-out. No
action needed.
• No - CSP04 is not shown. Go to
next Action below.
1. Check for DTCs. Are there any
DTC's stored?
• Yes: Go to MGSS for normal
DTC diagnosis.
• No: Go to next step.
2. Confirm TCU software version. Go
to Telematics Communication Unit
(TCU) Updates
3. 2019 Mazda3 Only - Confirm CMU
software version is at 11012 or later.
4. Disconnect battery terminal for 5-10
minutes, then test drive the vehicle. Is
the reception strength signal normal?
No reception
• Yes: Repair complete.
• No: Go to next step.
5. Perform TCU activation. Go to SA004/21. Is the reception strength signal
normal?
• Yes: Repair complete.
• No: Go to next step.
6. Compare Tel antenna No. 1 signal
strength with good known vehicle near
by. Go to DIAGNOSTIC ASSIST
FUNCTION [CONNECTIVITY
MASTER UNIT (US)]
Functional Inspection / Adjustment ->
Navigation System Inspection
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Good - Contact Hotline for technical
support
No Good - Swap Tel antenna No. 1
with known good vehicle
Except CX-5 and CX-9
MAZDA CONNECT and/or MyMazda
App displays incorrect tire pressures
after battery disconnect and/or
infotainment CMU software update.
Incorrect calendar entry (month/
day/year) after a battery
disconnect or infotainment
system software update.
5
Go to SA-002/21
2019 Mazda3 only
6
• The customer is not able to
activate Connected Services via
the MyMazda app after CSP06
Improper telematics
completion.
communication unit (TCU)
• MAZDA CONNECT connected
software.
vehicle reception strength icon is
missing or shows unsubscribed
after CSP06 completion.
Go to CSP07 Repair instructions.
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2020 Mazda3 only
7
• Infotainment center display does
not provide the Authorization
Code
• Infotainment center display
“Software Update Error” message Enrollment error
Go to SSPC1
2021 Mazda3, CX-30, CX-50, and MX30 functions inoperative
or
8
•
•
•
•
•
Vehicle Status Alert
Remote Engine Start / Stop
Vehicle's electrical control area
Remote Door Lock / Unlock
network (CAN) is in "Sleep Mode"
Remote Hazard Lights ON / OFF
Vehicle Finder (vehicle location
mapping function is available)
No dealer visit is required. Sleep Mode
can be reset by starting the engine and
idling or driving for 5 minutes or longer.
Go to 09-010/22.
First remote control attempt fails,
second attempt works fine.
9
• Engine Start / Stop
• Door Lock / Unlock
• Lights ON / OFF
10 Engine turns off when customer
Improper telematics
communication unit (TCU)
software.
Go to TSB 16-002/20.
Normal Operation
Advise that, for customer’s safety and
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opens vehicle door.
11
security, vehicle is designed to shut-off
automatically when the vehicle door is
opened.
• Low Tire pressure will not clear
after correcting tire pressue.
• Vehicle status is inaccurate.
MyMazda App is not real time.
• Customer must go to MyMazda
app’s Inbox and read/open all
the messages related to the low
tire pressure alert, then the
“Low tire pressure” alert will
clear from MyMazda app’s
Health Report
• Message will clear after next
drive cycle.
CX-5, CX-9
The MyMazda App does not display tire
air pressures
12
CX-5 and CX-9 Normal Operation No action Needed
Mazda Connected Vehicle Viewer (MCVV) One Time Passcode (OTP) Troubleshooting
(Vehicles built after July 1, 2021 (20 TCU, AT&T)
OTP Request
MCVV Vehicle Communication Line Status Reference
Status
New Vehicle Inventory (TCU no enrollment ever)
Status: Opened
Status Detail: Open Completed (with no date)
OTP request successful.
If not, go to No One Time
Passcode (OTP) -> OTP
Troubleshooting -> Step
2.
1
2
Next Step
Status: Open Requested
400S19
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Status Detail: Processing
Status: Open Requested
Status Detail: Request Failed
400S25
With new App
3
400S25
With old App
Status: Open Requested
Status Detail: Open Failed
Phone carrier connection
is processing.
4
The customer needs to
wait for the completion of
the activation.
If no change after waiting
12 hours, go to No One
Time Passcode (OTP) ->
OTP Troubleshooting ->
Step 2.
Status: Open Flag Setting Requested
Status Detail: Processing
5
Phone carrier connection
is complete.
System waiting for:
a. Ignition ON.
b. Flag Setting
The customer needs to
wait for the completion of
the flag download and
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Status: Open Flag Setting Requested
Status Detail: Request Failed
IG-ON.
If not:
a. Disconnect 12V
battery 5-10
minutes, then
retry OTP request.
6
Status: Open Flag Setting Requested
Status Detail: Flag Setting Failed
b. go to No One
Time Passcode
(OTP) -> OTP
Troubleshooting > Step 2.
7
TCU has history of enrollment
Status: Opened
Status Detail: Open Completed (with date)
8
OTP request successful.
If not, go to No One Time
Passcode (OTP) -> OTP
Troubleshooting -> Step
2.
TCU Activation
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1. Select “hamburger menu” on top right of screen
2. From the MYMAZDA dropdown, select My
Vehicles
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3. Select “menu” on top right of screen
4. Select "Add Vehicle"
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5. Select "SCAN VIN"
6. Select "SCAN"
Note: You can also manually enter the VIN if
preffered. Select "ENTER VIN"
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7. Select "NEXT"
8. Select "VALIDATE"
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9. Select "NEXT"
10. Enter Vehicle Name and select local dealer. Then
select "SUBMIT"
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11. Select "ENROLL"
12. Select "START"
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13. Agree to the Terms & Conditions, then select
"AGREE"
14. You will see a message stating "Activation
Process in Progress", Select "CLOSE"
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15. You will receive a message saying "Connectivity
is Complete"; however, it is actually not complete.
OK to close this window. Go to next step.
16. Turn the ignition OFF for 10 minutes or longer.
17. Turn the ignition ON.
18. Check the Connected Vehicle reception strength icon:
• Reception strength icon shows normal
strength. TCU is now active. Proceed to
Enrollment.
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• Reception strength icon shows "X". TCU
activation is still processing. Repeat steps 16
-18.
Note:
• This step may need to be repeated a few times
until normal strength is shown.
• If steps 16-18 was repeated several times with
no change, disconnect 12V battery for 5-10
minutes, then recheck reception strength icon.
ODR Data Collection Procedure
1. ID the vehicle using MDARS
---
2. Select "Toolbox"
3. Select Vehicle Icon
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4. Expand "Collect Diagnostic
Information"
5. Select Collecting diagnostic information
"Run".
6. Turn the ignition ON, then select "Next"
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7. Wait for collection to complete.
8. Confirm that the ODR collection has
been successful. Select “Next” to exit.
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Activating Remote Control by Smart Phone (links TCU to BCM)
NOTE: This procedure cannot be performed if the key transmitter power saving function is enabled. See SA-040/20.
1. Connect MDARS.
2. Use MDARS to verify if the Telematics Control Unit (TCU) is at the latest software level (Toolbox > Software Update
> Run > TCU).
Is the TCU at the latest software level?
• Yes: Go to step 3.
• No: Update TCU software, then go to step 3.
3. Select the following:
a. Toolbox
b. Repair icon
c. MAZDA CONNECT
d. Activating Remote Control by Smart Phone
e. RUN.
4. Follow the on-screen instructions and wait for
process to complete.
NOTE: If the Activating Remote Control by Smart
Phone shows "Incomplete", the possible causes
are:
a. The advanced key is not in the vehicle.
b. The connected Vehicle Maintenance Mode is
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enabled.
c. The Key transmitter power saving function is
enabled.
d. The pacemaker radio wave interference
prevention function is enabled.
5. Select Quick Check (A), then start the engine
and select the DTC Clear icon (B).
CAUTION: If the engine is not started, DTC P2610
is stored and cannot be erased.
TCU Software Version Check
1. Press and hold the Volume knob, then press
and hold the Entertainment and Favorite buttons
at the same time for 3-5 seconds and the Factory/
Service Inspection screen will appear.
CX-5 and CX-9
Except CX-5 and CX-9
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2. Select Service Information.
3. Select TCU Linked information.
4. Scroll down to TCU Software Version and
confirm the software version is up to date. Go to
Telematics Communication Unit (TCU) Updates
Is the TCU software version correct?
• Yes: TCU Software Version Check is
complete.
• No: Go to Telematics Communication Unit
(TCU) Updates to update the TCU software
version.
TCU Remote Service Flag Information Check
1. Press and hold the Volume knob, then press and
hold the Entertainment and Favorite buttons at the
same time for 3-5 seconds and the Factory/Service
Inspection screen will appear.
CX-5 and CX-9
Except CX-5 and CX-9
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2. Select Service Information.
3. Select TCU Linked information.
4. Scroll down to Remote Service Flag Information.
Is the Remote Service Flag Information 1101... or
0000...?
or
• 1101... - Disconnect 12V battery for 1 hour,
then retry connected vehicle enrollment.
• 0000... - Contact Hotline for technical support.
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Customer Opt-Out
Some customers may request to stop data communication from their vehicle. Use this procedure to manually deactivate
the TCU.
1.
Check Connected vehicle reception
strength icon
Infotainment Center displays “X”
No action needed.
Inform the customer that TCU is already deactivated. Data communication is
not being transmitted from the vehicle
Infotainment Center displays normal reception.
Go to next step
2.
Yes - MCVV shows customer enrollment
Is the customer currently enrolled into Go to step 4.
Connected Vehicle services?
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No - MCVV shows no customer enrollment
Go to next step 3.
Go to Connected Vehicle Owner’s Manual:
Enroll into Connected Vehicle
services.
3.
Note: This step can be performed by
dealer or customer.
• Registering Vehicle Information
• Registering Connected Service
• After enrollment, go to step 4.
4. After enrollment, using the MyMazda
App, delete VIN.
a.
From the main screen, select menu.
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b.
From the MYMAZDA drop down, select My Vehicles
c.
Select Edit Vehicle
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d.
Select Delete Vehicle
5. Turn the ignition OFF and wait 5-10 minutes
Turn the ignition on and confirm that
6. the connected vehicle
reception strength icon shows “X”
Inform the customer that TCU is deactivated. Data communication is not
being transmitted from the vehicle
Note: The following functions have been disabled
• Connected Vehicle Services (Remote Functions, Find My
Car....etc)
• In-car WiFi
• Recall Notifications
• Over the Air (OTA) software updates*
• Alexa*
• Hybrid Navigation*
*Some Models
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Educational Videos
Overview
Using MyMazda App
In-car Wi-Fi hotspot
MyMazda remote
Notifications
Saftey features
Resources
Connected Vehicle Online Enrollment Information
1. Installing the MyMazda APP
2. Registering Your User Information
3. Registering Vehicle Information
4. Registering Connected Service
SA-015/23 - MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ)
Dealer Connected Vehicle Questionnaire
Connected Services Owner's Manual
MAZDA CONNECT and MAZDA CONNECTED SERVICES USER GUIDE
MAZDA CONNECTED VEHICLE VIEWER (MCVV) USER GUIDE
MAZDA CONNECT ESSENTIALS (30076WBT)
MAZDA CONNECT & CONNECTED SERVICES FOCAL POINT (30093FOC)
MAZDA CONNECTED SERVICES SMART CARDS
MAZDA CONNECTED SERVICES: CUSTOMER OUTREACH
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