15-321-23R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2023 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
		
		
		
2016-18MY Crosstrek
2016-18MY Forester
2016-18MY Impreza
2016-18MY Legacy & Outback
2017-18MY WRX
SUBJECT:
		
Data Control Module (DCM)
Dark Current Diagnosis
NUMBER: 15-312-23R
DATE:
06/26/23
REVISED:
03/29/24
INTRODUCTION:
This bulletin announces repair procedures to be used when diagnosing dark current draw (parasitic
draw) on vehicles equipped with Gen 1 Data Control Modules. A software-based DCM Factory Mode
Tool has been developed to assist in the diagnosis. Refer to the work procedures outlined in this
bulletin when performing dark current diagnosis on vehicles equipped with Gen 1 DCMs.
DCM Factory Mode Tool:
This tool runs as a separate application outside the standard suite of SSM4 applications. It will be
loaded to the Technician’s notebook desktop and accessed from that location for all future use. The
DST-i or DST-010 works in conjunction with the Factory Mode Tool to put the DCM subscription
status back into “Factory” status. If the DCM is determined to be the root cause of an excessive dark
current (parasitic draw), the total dark current draw will be reduced below Subaru STIS diagnostic
limits by disabling the DCM functions.
NOTE: This tool is not to be used if there are current DTCs stored in the DCM or if there is no
communication with the DCM.
SERVICE PROCEDURE / INFORMATION:
The following requirements MUST be met prior to performing the diagnostic procedures.
1. The customer is NOT SUBSCRIBED to Starlink Telematics
2. The vehicle is listed in the applicability section of this bulletin.
3. There are no current telematics DTCs.
4. The SSM4 can communicate with the DCM, and the subscription status is UNSUBSCRIBED.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-312-23R; Revised: 03/29/24
Page 1 of 5
CAUTIONS:
1. Performing the following procedures on vehicles with a subscribed DCM will cause functions
of the telematics services to not operate. If this occurs, the telematics operation can only be
restored by contacting Subaru Techline (VIN and subscription status will be required). This
will cause excessive downtime and repair expense.
2. DCMs with software version DCM_06.00.17_20190816 should not be subject to the conditions
this service procedure attempts to repair. If a dark current is detected on a DCM with this
software version, this service procedure may not fix the concern. Additional parasitic draw
testing is necessary post-repair to ensure that the total battery dark current is within Subaru
specification before releasing the car back to the customer.
3. Any current Telematics DTC can keep the DCM awake more prolonged than expected,
contributing to the parasitic draw. All telematics DTCs should be resolved before deciding that
the DCM is the root cause of the parasitic draw.
TOOL SETUP:
1. From the Toughbook, go to the the button on the desktop for: MyDocuments, then from
the file window, go to > Subaru > DCM Setting Tool, and click on the shortcut marked
DcmSettingTool.
2. Upon the initial opening of the factory mode tool or when the configuration file is not specified,
an error message will appear on the screen. Click on OK and ignore this error. A window will
pop up to then specify the key file. Confirm the appearance matches the example image below
and click Open. If the pop up does not appear or match the example, proceed to Step 6 below.
3. ONLY use the menu and button on the left side of the window with the “subscription mode
setting” at the top of the window.
4. Before using the tool, ensure that under the Device menu that, DENSO CORPORATION DST-i or DST-010 is selected.
5. Before using the tool, ensure that under the Options menu sub-menu Settings, the Production
mode change wait time setting is set to 60 second.
Continued...
Bulletin Number: 15-312-23R; Revised: 03/29/24
Page 2 of 5
6. Before using the tool, ensure that the key.enc is confirmed under the Options menu sub-menu
ChangeKeyFile selection.
A. If not already presented, navigate to MyDocuments > Subaru > DCM Setting Tool > Data
Files to specify the Key.enc file.
B. If you cannot navigate to this location or the Key.enc file is not there you will need to
work with Nuspire (877-435-1640) to ensure that the file is loaded locally and specified as
outlined in Step 5 above.
USING THE FACTORY MODE TOOL:
1. Click the Mode Check button.
A. If any mode is displayed other than
Factory, continue with the mode change
procedure.
B. If Factory mode is already indicated,
there is no need to continue this
procedure. The Technician must reevaluate his parasitic draw test results to
determine how to resolve that concern
best.
2. Ensure that the Factory Mode button is
clicked.
3. Click the Submit button. The message box
under the Submit button should indicate that
the “Mode setting was executed.”
4. Click the Mode Check button to ensure the Current Mode is Factory Mode.
A. If any mode is displayed other than Factory, attempt the Mode Setting again to see if it is
successful on a second attempt.
B. If, after multiple Mode Setting attempts, the Current Mode is not Factory Mode or the
error message below is displayed, then the DCM must be replaced to correct the excessive
parasitic draw.
Continued...
Bulletin Number: 15-312-23R; Revised: 03/29/24
Page 3 of 5
C. A DCM successfully moved to Factory Mode will have the Green Telematics LED
illuminated whenever the key is on. This Green indicator LED does not indicate a valid
subscription, it indicates a non-comm checked DCM in Factory Mode. DO NOT perform
a comm check to a DCM in Factory Mode.
5. Once the Current Mode is confirmed as Factory Mode, remove the overhead trim panel and
disconnect the SOS / i-Button switch so it is not accidentally depressed.
6. Wrap the switch assembly connector using a tape that can be written on, leaving a pigtail
piece accessible to write the TSB number on. Use a permanent marker like a “Sharpie” to
indicate this TSB number for future reference. This tape will prevent any unwanted electrical
connections and identify the TSB that indicates why it should remain disconnected. See the
example image below.
7. Once the Current Mode is confirmed as Factory Mode, recheck for the presence of parasitic
draw and act accordingly. DO NOT RELEASE THE VEHICLE BACK TO THE
CUSTOMER WITHOUT VERIFYING THAT THE PARASITIC DRAW IS WITHIN
SUBARU SPECIFICATIONS.
NOTE: This Factory Mode Setting is not permanent because pushing the iButton will be interpreted
as a comm check attempt and will change the subscription status. If this occurs, the DCM may again
exhibit excessive dark current draw. It is important to disconnect the telematics switch assembly, so
this does not happen.
REACTIVATION PROCEDURE:
1. Inspect the vehicle for the presence of a taped electrical connection at the telematics switch
assembly. Remove the tape and reconnect.
2. If the switch is not disconnected and taped, the Technician can also confirm by using the
SSM4 and verifying that the Telematics Subscription Status PID is set to “Factory.”
Continued...
Bulletin Number: 15-312-23R; Revised: 03/29/24
Page 4 of 5
3. To restore Telematics operation to the vehicle, the Technician will
A. Reconnect the Telematics LED/Button assembly.
B. Replace the DCM.
C. Complete the Comm Check.
D. Confirm telematics operation by placing an iButton call and, if necessary remote services
operation by asking the customer to request telematics services using the MySubaru App.
WARRANTY / CLAIM INFORMATION:
For vehicles outside a Warranty period, this repair may be submitted using a Policy Adjustment claim
type. For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
FACTORY MODE INSTALL & DARK CURRENT DIAGNOSIS
A067-905
1.0
ZQQ-42
Labor Description
Labor Operation #
Labor Time
Fail Code
MULTIPLE FACTORY SETTING ATTEMPTS & DCM R&R
A067-251
1.4
ZQQ-43
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-312-23R; Revised: 03/29/24
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