A9124892069112_5

Technical Service Bulletin
91 MIB3: favorites/home address/destinations lost, blue screen, various other improvements (CL35'
update)
91 24 89 2069112/5 March 29, 2024. Supersedes Technical Service Bulletin Group 91 number 24-74 dated
February 23, 2024 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
2020 – 2022
Sportback, S5,
S5 Cabriolet, and
S5 Sportback
A8 e quattro
2021
RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
A7 e quattro, S7,
RS 7, A8, S8, etron quattro, e2021 – 2022
tron Sportback
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback
Q7, SQ7, Q8,
SQ8, and RS Q8
A3, S3, RS 3, etron S, e-tron
GT, and RS etron GT
2022
Condition
Revision
Date
Purpose
5
-
Revised Service (Corrected typo)
4
02/23/2024
Revised header (removed unapplicable model)
Revised Warranty (updated labor ops)
3
06/05/2023
© 2024 Audi of America, Inc.
Internal
Revised Service (added SVM for A3)
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Customer states:
• Saved addresses (including the home address), favorites, last destinations, and/or icon and shortcut
order are lost sporadically.
• In extremely rare cases, the screen may turn completely blue until a bus sleep, or an MMI reboot is
performed.
• MY22 Q3 only: The MMI gets stuck on the welcome screen while loading user information from the
backend on startup.
In instances where the radio station favorites are lost, please refer to PSS 2073135: 91 PSS MIB3:
Radio favorites lost / shortcuts grayed out on lower screen.
In instances where the HVAC favorites are lost, please refer to PSS 2072285: 91 PSS MIB3: air
conditioning function favorite on the lower display is lost.
Workshop findings:
• No relevant DTCs are stored.
Technical Background
A software-related issue may cause the complaints described above.
Production Solution
Improved series software with MY23.
Service
This bulletin replaces the following Pending Service Solutions (PSS):
• TSB 2062266: PSS 91 MIB3: favorites, home address, stored destinations, tile arrangement, and user-
defined HVAC buttons are lost.
• TSB 2063702: PSS 91 MIB3: MMI display turns blue.
© 2024 Audi of America, Inc.
Internal
Page 2 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• TSB 2067569: PSS 91 MIB3: System gets stuck on the welcome screen at startup.
• TSB 2064429: PSS 91 MIB3: Function assignment to the star button is lost.
Required equipment:
• ODIS Tester.
• SVM code.
• MIB3 Software update on USB Flash Drive (Download the software from MirrorServer using the SD
Creator Program or, if not available for download, order the update medium from parts with the part
number listed in Required Parts and Tools).
Time to complete update:
• Approximately 30-60 minutes (includes 20-50 minutes for the software update and 10 minutes for the
SVM work).
Service work:
• Update the MIB3 infotainment system using either Method 1 or Method 2 according to TSB 2060523: 91
MIB3 Software Update Instructions and use the appropriate SVM code listed in the table below.
Method 1: Automated using ODIS.
Method 2: Manual update due to SVM code or Server issues.
Vehicle
SD Creator Part Number
SVM Code
A3/A4/A5/Q3/Q5
8W0906961BB
CL35MHI3P3853
A6/A7/A8/Q7/Q8/e-tron/e-tron GT)
8W0906961AT
CL35MPR3P3853
© 2024 Audi of America, Inc.
Internal
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number: 9196
Damage Code:
A839
Labor
Software Update
0151 0010
Operations:
See SRT with
associated
operations
Diagnostic Time: Software Update (Includes checking for DTCs) 0151 0060
Time stated on
the diagnostic
protocol
(Max 100 TU)
Road test prior to the service procedure
No allowance 0 TU
Road test after the service procedure
No allowance 0 TU
Claim Comment: As per TSB 2069112/5
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and
Procedures Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Model
USB Flash Drive
Quantity
A3/A4/A5/Q3/Q5
8W0906961BB
01 (Shop tool)
A6/A7/A8/Q7/Q8/e-tron/e-tron GT)
8W0906961AT
01 (Shop tool)
Additional Information
© 2024 Audi of America, Inc.
Internal
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
• TSB 2060523: 91 MIB3 Software Update Instructions.
• TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software
updates via the MirrorServer.
All part and service references provided in this TSB (2069112) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2024 Audi of America, Inc.
Internal
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.