TSB-24-34-002
Service Bulletin Details
Public Details for: TSB-24-34-002
This technical service bulletin provides instructions on how to remedy noise heard when the vehicle is driven over bumps.
Models from 2022
| 2022 MITSUBISHI OUTLANDER |
SUBJECT: REAR SHOCK ABSORBER NOISE HEARD WHEN DRIVING OVER BUMPS No: TSB-24-34-002 DATE: March 2024 MODEL: See below CIRCULATE TO: [ ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ ] SALES MANAGER PURPOSE This TSB provides instructions on how to remedy noise heard when the vehicle is driven over bumps. BACKGROUND The following situations may cause noise to be heard from from the rear wheel house: • Rear wheel house inner panel brace bolt tightening is inadequate and causes friction between the rear wheel inner panel brace and the rear wheel house inner panel when driving over bumps • Force applied on the rear suspension insulator may cause the housing area to tighten and become deformed, creating noise when driving over bumps • Foreign object(s) may lodge in the upper side of the rear shock absorber insulator, touching the insular and nut which results in noise being heard when driving over bumps AFFECTED VEHICLES 2022-2024 Outlander (Refer to Work Procedure chart below for Cut-off VIN information) 2023-2024 Outlander Plug-in Hybrid (Refer to Work Procedure chart below for Cut-off VIN information) PLEASE NOTE: The work procedure 1 (retightening inner panel brace) is applied to vehicles built prior to cut-off VIN chart below. If you have a situation where a vehicle concern mirrors this TSB but is outside of the VIN range, contact Techline for further assistance. WORK PROCEDURE On a customer complaint basis, follow the flow chart and perform necessary repairs based on production dates. Reference the applicable Service Manual as needed. Copyright 2024, Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). 3/25/2024 1 of 14 (5352/TSL2308020A) FLOW CHART Noise heard from rear wheel house Check production date on superscreen Vehicles built after 7/13/2022 (Outlander) and 9/29/22 (Outlander Plug-in Hybrid) Vehicles built before and on 7/13/22 (Outlander) and 9/29/2022 (Outlander Plug-in Hybrid) Perform Work Procedure 1 (retightening inner panel brace) No Perform test drive and verify the noise still exists (Yes/No) Yes Perform Work Procedure 2 (installing insulator/cap) Finish MODEL OUTLANDER OUTLANDER PLUG-IN HYBRID 3/25/2024 START OF PRODUCTION DATE/VIN 7/13/2022 - JA4J3UA83NZ084299 9/20/2022 - JA4T5TA95PZ010245 2 of 14 (5352/TSL2308020A) WORK PROCEDURE 1: 1. For access to the rear wheel house inner panel brace please refer to the applicable Service Manuals: Outlander Rear wheelhouse inner panel brace removal steps: VOLUME 3, INTERIOR, LUGGAGE TRIM, REMOVAL AND INSTALLATION Outlander Plug-in Hybrid Rear wheelhouse inner panel brace removal steps: VOLUME 2, INTERIOR, REMOVAL & INSTALLATION, LUGGAGE TRIM, REMOVAL AND INSTALLATION LOOSE PANEL 2. Check the tightening torque of all 12 bolts on each side that secure the rear wheel house inner panel brace. If more than one bolt is found loose, loosen all remaining bolts (12 bolts in total). Note: not all bolts are exposed. 3. Push the rear wheelhouse inner panel brace in the direction of the fastening surface of bolt "2" and bolt "3" until gap A described in SECT A-A is contacted, eliminate the gap between the rear wheelhouse inner panel brace and the rear wheelhouse inner panel by applying pressure (as shown in the image below) and tighten bolts "2" and "3" with the specified torque (25±3 N-m) 3/25/2024 3 of 14 (5352/TSL2308020A) WORK PROCEDURE 1 (continued) Front side → View from back of vehicle Image view: Rear wheel inner panel（LH） GAP A Inner panel brace Cross member Reinforce Bolt Wheel house Floor panel 2 of 3 Side member View from drivers side View from drivers side 3/25/2024 4 of 14 (5352/TSL2308020A) WORK PROCEDURE 2: 1. Replace the insulator with a new insulator and install the cap on each (LH/RH sides). Note: Make sure the cap is properly attached and tightly sealed all the way around. ① ② ③ ④ CAP INSULATOR BOUND BUMPER SHOCK ABSORBER Image view: Cap、Insulator appearance 3/25/2024 5 of 14 (5352/TSL2308020A) FROM 2024 OUTLANDER SERVICE MANUAL: INTERIOR 18 LUGGAGE TRIM REMOVAL AND INSTALLATION REMOVAL AND INSTALLATION 9 1 B 8 10 B 7 2 A 4 5 3 A 6 DF2002L3AF 3 Section A – A Section B – B 9 Claw Claw Claw 5 Clip 5 Claw 5 Claw BCKA0176AA Removal steps 1. <> 3/25/2024 Tonneau cover assembly 2. Luggage rear plate mask 3. Luggage rear plate • Rear kicking plate (Refer to REMOVAL AND INSTALLATION). • Liftgate opening weatherstrip (Refer to REMOVAL AND INSTALLATIONor REMOVAL AND INSTALLATION ). 4. Rear seatback release lever cap 6 of 14 (5352/TSL2308020A) INTERIOR 19 Removal steps <> < > 5. Luggage side lower finisher assembly 6. Seatback remote release lever cable connection 7. Luggage side lower finisher bracket 8. Rear wheelhouse silencer 9. Luggage side upper finisher cap • Outer seat belt (Refer to Removal and Installation). • Seat belt with pre-tensioner (Refer to Removal and Installation). 10 Luggage side upper finisher Required Special Tool: • MB990784: Ornament Remover REMOVAL SERVICE POINTS <> LUGGAGE REAR PLATE REMOVAL <> LUGGAGE REAR PLATE REMOVAL Back view Luggage rear plate : Clip positions DF2002L5AH Remove the clips shown in the figure using ornament remover (Special tool: MB990784). 3/25/2024 7 of 14 (5352/TSL2308020A) INTERIOR 20 <> LUGGAGE SIDE LOWER FINISHER ASSEMBLY REMOVAL <> LUGGAGE SIDE LOWER FINISHER ASSEMBLY REMOVAL 1.Disengage the seat lever control cable assembly and the luggage side lower finisher assembly. Back view Luggage side lower finisher assembly : Claw positions DF2002L6AB Back view Luggage side lower finisher assembly : Clip positions DF2002L7AB 2.Remove the clips and release the claws shown in the figure using ornament remover (Special tool: MB990784). Seatback remote release lever assembly Luggage side lower finisher DF2002L8AA 3.Leave the seatback remote release lever cable assembly on the second seat assembly side and remove the luggage side lower finisher assembly. < > LUGGAGE SIDE UPPER FINISHER REMOVAL < > LUGGAGE SIDE UPPER FINISHER REMOVAL Back view Luggage side upper finisher : Clip positions DF2002L9AA Remove the clips shown in the figure using ornament remover (Special tool: MB990784). 3/25/2024 8 of 14 (5352/TSL2308020A) INTERIOR 21 DISASSEMBLY AND REASSEMBLY DISASSEMBLY AND REASSEMBLY 5 7 6 12 4 8 8 3 9 11 13 1 10 2 DF2002LAAA Removal steps 1. 3/25/2024 Luggage side lower finisher garnish 2. Luggage hook 3. Luggage side lower finisher lower bracket 4. Luggage hook 5. Luggage side lower finisher lid (RH side only) 6. Luggage room light assembly (LH side only) 7. Luggage side lower finisher pocket 8. Rear seat belt clip 9. Washer 10. Luggage hook 11. Luggage hook bracket 12. Seatback remote release lever assembly 13. Luggage side lower finisher 9 of 14 (5352/TSL2308020A) FROM 2024 OUTLANDER PLUG-IN HYBRID SERVICE MANUAL: 11 INTERIOR LUGGAGE TRIM Removal and Installation Removal and Installation Pre-removal and Post-installation Operation • Third Seat Assembly Removal and Installation (Refer to Third Seat Assembly Removal and Installation) • Rear Kicking Plate Removal and Installation (Refer to Removal and Installation) • Back Door Opening Weatherstrip Removal and Installation (Refer to Back Door REMOVAL AND INSTALLATION) • Back Door Opening Weatherstrip Removal and Installation (Refer to Back Door REMOVAL AND INSTALLATION) • Door Opening Inner Weatherstrip Removal and Installation (Refer to Window Glass Runchannel and Door Opening Weatherstrip REMOVAL AND INSTALLATION) • Luggage Rear Plate Removal and Installation (Refer to Removal and Installation) • EV Control Unit Cover (RH and LH) Removal and Installation (Refer to On Board Charger (OBC) &DC-DC Converter REMOVAL AND INSTALLATION) 21 22 A A 19 20 12 14 13 3 9 17 6 11 8 15 18 16 3 4 7 10 C B 2 1 C B 5 DF2002L3AD00USA 3/25/2024 10 of 14 (5352/TSL2308020A) 12 INTERIOR Section A – A Section C – C Section B – B 18 18 22 Claw 18 Claw Clip 18 2 18 Claw Boss 2 Boss 18 18 Boss 18 Removal steps 1. <> <> < > Tool lid mask A 2. Tool lid mask B 3. Parcel strap hook 4. Seatback release lever cap 5. Luggage side lower finisher assembly 6. Accessory socket 7. 120V AC socket 8. 120V AC socket bezel 9. 120V AC socket bracket 10. Luggage side finisher lid A 11. Luggage side finisher lid B 12. Luggage side finisher pocket 13. Luggage side finisher hook 14. Seatback release lever 15. Seatback release cable 16. Rear seat belt clip 17. Washer 18. Luggage side lower finisher • Cargo floor box (Refer to Removal and Installation) 19. Luggage side finisher bracket lower • Cargo floor pad (Refer to Removal and Installation) 20. Rear wheelhouse silencer 21. Luggage side upper finisher cap • Rear seat belt pre-tensioner (Refer to Seat Belt Pre-tensioner Removal and Installation) • Third seat belt (Refer to Third Seat Belt Removal and Installation) 22. Luggage side upper finisher Required Special Tool: • MB990784: Ornament Remover 3/25/2024 11 of 14 (5352/TSL2308020A) 13 INTERIOR Pre-removal and Post-installation Operation • Third Seat Assembly Removal and Installation (Refer to Third Seat Assembly Removal and Installation) • Rear Kicking Plate Removal and Installation (Refer to Removal and Installation) • Back Door Opening Weatherstrip Removal and Installation (Refer to Back Door REMOVAL AND INSTALLATION) • Back Door Opening Weatherstrip Removal and Installation (Refer to Back Door REMOVAL AND INSTALLATION) • Door Opening Inner Weatherstrip Removal and Installation (Refer to Window Glass Runchannel and Door Opening Weatherstrip REMOVAL AND INSTALLATION) • Luggage Rear Plate Removal and Installation (Refer to Removal and Installation) • EV Control Unit Cover (RH and LH) Removal and Installation (Refer to On Board Charger (OBC) &DC-DC Converter REMOVAL AND INSTALLATION) 16 17 A A 14 15 7 9 8 2 12 3 4 6 C B 10 1 C B 2 11 13 5 DF2002L3AC00USA 3/25/2024 12 of 14 (5352/TSL2308020A) 14 INTERIOR Section A – A Section C – C Section B – B 13 13 17 Claw 13 13 Claw Clip 1 1 Boss 13 13 Claw 13 Boss 13 Boss DF2002L4AC DF2002L4AC00USA Removal steps <> <> < > 1. Tool lid mask 2. Parcel strap hook 3. Seatback release lever cap 4. Luggage room lamp assembly 5. Luggage side lower finisher assembly 6. Luggage side finisher lid 7. Luggage side finisher pocket 8. Luggage side finisher hook 9. Seatback release lever 10. Seatback release cable 11. Rear seat belt clip 12. Washer 13. Luggage side lower finisher • Cargo floor box (Refer to Removal and Installation) 14. Luggage side finisher bracket lower • Cargo floor pad (Refer to Removal and Installation) 15. Rear wheelhouse silencer 16. Luggage side upper finisher cap • Rear seat belt pre-tensioner (Refer to Seat Belt Pre-tensioner Removal and Installation) • Third seat belt (Refer to Third Seat Belt Removal and Installation) 17. Luggage side upper finisher Required Special Tool: • MB990784: Ornament Remover 3/25/2024 13 of 14 (5352/TSL2308020A) PARTS Model Part Name CAP,RR SHOCK ABSORBER INSULATOR,RR SHOCK ABSORBER NUT,FR SUSP STRUT*1 CAP,RR SHOCK ABSORBER INSULATOR,RR SHOCK ABSORBER NUT,FR SUSP STRUT*1 Outlander Outlander Plug-in Hybrid Part No. AX000771 AX000770 4162A500 AX000208 ← AX000771 AX000770 4162A500 AX000208 ← Quantity 2pcs/car 2pcs/car 2pcs/car 2pcs/car 2pcs/car 2pcs/car Remarks Additional parts Replacement parts Additional parts Replacement parts WARRANTY This bulletin is supplied as technical information only and is not an authorization to repair. If an affected vehicle is reported with the described condition, diagnose the condition, repair as described in this bulletin, and submit a normal warranty claim using the information below. Model Operation Code GM0W GN0W 422060LQ 346213LR 422060LS 346213LT 346213LU 422060LQ 346213LR 422060LS 346213LT 346213LU Work1 Retighten bolts Seats 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 5 persons 〇 〇 〇 〇 〇 〇 7 persons Both side 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 Work2 Insulator Cap Both side Work time Both side 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 〇 H 0.9 1.5 0.9 1.7 0.9 1.0 1.7 1.3 2.0 0.9 PLEASE NOTE: The work procedure 1 (retightening inner panel brace) is applied to vehicles built prior to cut-off VIN chart below. If you have a situation where a vehicle concern mirrors this TSB but is outside of the VIN range, contact Techline for further assistance. 3/25/2024 14 of 14 (5352/TSL2308020A)