OTA - 24240302
Service Bulletin Details
Public Details for: OTA - 24240302
This is to notify you of the service campaign ota update for the mbux control unit software in 14,559 model year (my) 21-23 c-class, s-class, sl, eqs (206, 223, 232, 297 platform) vehicles. The vehicles will not be visible or flagged in vmi
Models from 2023
Models from 2022
Models from 2021
News Channel Update | Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle Sales Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services RE: Service Campaign OTA Notification MBUX System Software Update – Mercedes Me Connect OTA DATE: March 22, 2024 MY21-23 C-Class, S-Class, SL, EQS (206, 223, 232, 297 platform) IMPORTANT SERVICE CAMPAIGN INFORMATION No Action Required by Dealer Over-the Air (“OTA”) Information Only Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372). Sincerely, Gregory Gunther Senior Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis March 22, 2024 Service Campaign OTA Notification Campaign No. : Campaign Desc. : MBUX System Software Update – N/A 24P5497707 Mercedes Me Connect OTA This is to notify you of the Service Campaign OTA update for the MBUX control unit software in 14,559 Model Year (“MY”) 21-23 CClass, S-Class, SL, EQS (206, 223, 232, 297 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Background Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-23 C-Class, S-Class, SL, and EQS vehicles (206, 223, 232, 297 platform), the MBUX System software does not correspond with the latest series production configuration. The MBUX control unit will receive an OTA update that includes functional improvements and new features such as: Dolby Atmos®, video streaming, personalized images on the front passenger display, and additional commands for the MBUX Voice Assistant. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update. Parts are not required for repair. Remedy software will be pushed via OTA. Issue What We’re Doing Parts Vehicles Affected 2021-2023 C-Class, S-Class, SL, EQS Vehicle Model Year(s) Vehicle Model Vehicle Populations Total Campaign Population 14,559 Next Steps/Notes AOMS/SOMS AOMs – This OTA campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicle. Sufficient battery voltage may be required for the OTA update to be initialized. If the vehicle has not been driven in four or more weeks, the ignition should be cycled to initialize the process. Instructions to verify a successful OTA update: Dealers can check for a successful OTA update in VeDoc, or alternatively the customer can check using the Mercedes me connect App. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis VeDoc Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "HU – Head Unit" (Figure 1, B-C). If the Object Number (Figure 1, D) matches "297 904 86 00", then the OTA update was successful. A B C D Figure 1 – Successful OTA update in VeDoc Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Mercedes Me Connect App Customers can alternatively check the status of the OTA update using the Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will show as “Installed” (Figure 3). Figure 2 – Over-the-Air Vehicle Updates Mercedes-Benz USA, LLC One Mercedes-Benz Drive Figure 3 – Successful OTA Update A Mercedes-Benz Group AG Company Sandy Springs, GA 30328 770.705.0600