REV1 P3A28_PD108

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Underhood Switching Module (USM) Configuration
Voluntary Service Campaign
Reference: P3A28; PD108
Date: March 12, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
REVISION 1
Please discard earlier versions of this bulletin.
The announcement from January 18, 2024 has been revised to include the following update:
• This Voluntary Service Campaign has been revised to include Campaign I.D. PD108 and NTB24003 has been revised with updated claim information. The repair remedy has not changed:
 Some vehicles previously identified under P3A28 are now identified in Service Comm as
PD108
 Use Campaign I.D. P3A28 to claim repair if the 11th character of the VIN is a “W”
 Use Campaign I.D. PD108 to claim repair if the 11th character of the VIN is a “C”
• Important: For previously completed repairs under P3A28 submit claims by March 24, 2024 to
avoid claim suspension
• The customer notification letters that were sent are identified with Campaign I.D P3A28, and renotifications will NOT be sent
Affected
Models/Years:
Affected
Population:
2021-2023 Rogue (T33)
Dealer
Inventory:
475,198
225
SERVICE COMM
Activation date:
Stop Sale
In Effect
January 18, 2024
NO
*****Dealer Announcement*****
Nissan is conducting a service campaign on certain specific MY2021-2023 Nissan Rogue vehicles identified
in Service Comm and National Service History – Open Campaigns. On affected vehicles, the Underhood
Switching Module (USM, also known as IPDM) configuration for the Electrical Energy Management (EEM)
may lead to a vehicle no-start condition.
Dealers will update the configuration of the USM.
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National
Service History – Open Campaigns I.D. P3A28 and PD108
•
•
New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
Please continue to check newly arriving inventory for campaign applicability.
CAMPAIGN ID: P3A28/PD108 | REVISION 1
2.
If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should
inform the customer about the service campaign and communicate that the updated
configuration is available.
3.
Once remedied, dealers should submit the applicable warranty claim for the action performed so
it can be closed in Service Comm and release the vehicle to the customer.
***** Release Schedule *****
Parts
The remedy involves updating the configuration of the USM. No parts are required.
Special
Tools
•
CONSULT III+
Repair
•
NTB24-003
Owner
Notification
Nissan notified the owners of potentially affected vehicles in January 2024.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which for any reason, enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
On affected vehicles, the Underhood Switching Module (USM, also known as IPDM) configuration
for the Electrical Energy Management (EEM) may lead to a vehicle no-start condition.
Page 2 of 3
CAMPAIGN ID: P3A28/PD108 | REVISION 1
Q.
What is the possible effect of the condition?
A.
On affected vehicles, the Underhood Switching Module (USM, also known as IPDM) configuration
for the Electrical Energy Management (EEM) may lead to a vehicle no-start condition.
Q.
What will be the corrective action?
A.
The Nissan dealer will update the configuration of the Underhood Switching Module (USM).
Q.
When will vehicle owners be notified?
A.
Nissan will notify the owners of potentially affected vehicles in January 2024.
Q.
Will I have to take my vehicle back to the selling dealer or contact a dealer?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
Q.
What model year vehicles are involved?
A.
Certain model year 2021-2023 Nissan Rogue vehicles manufactured in the Kyushu plant from June
15, 2020 to March 17, 2023 and in the Smyrna plant from September 23, 2020 to March 9, 2023.
Revision History:
Date
Announcement
Purpose
January 18, 2024
Original
New campaign announcement
March 12, 2024
REVISION 1
Campaign ID PD108 added and TSB updated
Page 3 of 3
CAMPAIGN ID: P3A28/PD108 | REVISION 1