N242437510

GENERAL MOTORS
DCS6852
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 10, 2024
Subject: N242437510 - Customer Satisfaction Program
Police Pursuit Package Tires
Models: 2023 – 2024 Chevrolet Silverado LD
Equipped with Police Pursuit Package (RPO 9C1)
General Motors is releasing Customer Satisfaction Program N242437510
today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis
reports for open VINs in their inventory. Dealers can view the attached
bulletin and it will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.
END OF MESSAGE
Customer Satisfaction Program
N242437510 Police Pursuit Package Tires
Release Date:
Attention:
April 2024
Revision:
00
This program is in effect until May 31, 2026.
Make
Chevrolet
Model
Silverado LD
Model Year
From
To
2023
2024
RPO
9C1
Description
Police Pursuit Package
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2023 and 2024 model year Chevrolet Silverado LD vehicles may have been built with incorrect
tires for the police pursuit package.
Dealers are to replace 4 driving tires and 1 spare tire.
Parts
Quantity
5
Part Name
Goodyear Wrangler Trailrunner A/T 275/60R20*
Part No.
84553816
* The Goodyear Part Number is 741178681 if the tires are being ordered outside of the Electronic Parts Catalog (EPC).
US Dealers:
If you have concerns acquiring replacement tires through your normal process, please call the GM Tire Program at 1877-728-4737.
Canada Dealers:
If you have concerns acquiring replacement tires through your normal process, please call at 905-442-3126.
Warranty Information
Labor
Operation
9107315
Description
Replace all 5 tires (4 Driving Tires, 1 Spare Tire)
Labor
Time
1.8
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Replace all 5 tires (4 Driving Tires, 1 Spare Tire). Refer to Tire Dismounting and Mounting in SI.
6609575
2.
Drill one 13mm hole in the sidewall of the old tires.
Copyright 2024 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N242437510 Police Pursuit Package Tires
3.
Scrap the 5 old tires per your normal tire disposal process.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through May 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through May 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N242437510 Police Pursuit Package Tires
April 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 - 2024 model year Chevrolet Silverado LD may have been built with incorrect tires for
the police pursuit package.
Your satisfaction with your Silverado is very important to us, so we are announcing a program to prevent this condition
or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace four driving tires and one spare tire. This service will be performed for
you at no charge until May 31, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-222-1020
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Silverado provides you
many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N242437510
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