24TD01_Dealer Pa

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
March 4, 2024
March 6, 2024
•
•
TOPIC
Updated flow chart for clarity
Added verbiage for vehicles not equipped with Falken Wildpeak A/T 285/65R18
tires
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2024 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 29, 2024
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
LIMITED SERVICE CAMPAIGN 24TD01 (Remedy Notice)
Certain 2023 - 2023 Model Year Tundra HV TRD Pro
Premature Tire Wear
Model / Years
2022 – 2023 Tundra HV
Production Period
Early April 2022 – Late May 2023
Approximate Total Vehicles
8800
Condition
In the subject vehicles, the original factory toe angle setting for the front wheels may cause excessive and
premature wear of the outside shoulders of the tires.
Remedy
Any authorized Toyota dealer will adjust the front wheel alignment and replace certain tire(s), if necessary
based on Toyota’s inspection criteria, FREE OF CHARGE to the vehicle owner.
This Limited Service Campaign will be available until March 20, 2025, and is only available at an authorized
Toyota dealer.
Covered Vehicles
There are approximately 8,800 vehicles covered by this Limited Service Campaign. There are approximately
400 vehicles in Puerto Rico involved in this Limited Service Campaign.
Owner Letter Mailing Date
Toyota will begin to notify owners in early March 2024. A sample of the owner notification letter has been
included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
© 2024 Toyota Motor Sales, USA
Limited Service Campaign 24TD01 - D - Page |2
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the
subject line of the email state “Disclosure Form 24TD01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
© 2024 Toyota Motor Sales, USA
Limited Service Campaign 24TD01 - D - Page |3
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen.
Customers who receive head unit notification regarding this Limited Service Campaign are requested to
schedule an appointment with their authorized dealer to have this Limited Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service
Campaign is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message
will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Limited Service Campaign completed can be
advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand
Engagement Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30
pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit,
unless noted otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process
Order replacement tires through Dealer Tire:
Part Number
Part Description
DT005-00770-FA
Falken Wildpeak A/T 285/65R18
Quantity
As required based on website inspection results
Dealers will be reimbursed for the MSRP price of the tire and up to $10.00 for wheel weights and tire disposal
per tire. These costs are to be claimed as sublet type ‘TY’ on the warranty claim.
© 2024 Toyota Motor Sales, USA
Limited Service Campaign 24TD01 - D - Page |4
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to have currently completed the following courses:
T4535 – Steering, Suspension & Handling
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
This Limited Service Campaign will be available until 03/20/2025, and is only available at an authorized Toyota
dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
© 2024 Toyota Motor Sales, USA
Limited Service Campaign 24TD01 - D - Page |5
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
•
•
•
•
Op Code
Description
Flat Rate Hours
24TD01R1
Inspect tire tread depth and perform alignment
1.5
24TD01R2
Inspect tire tread depth, replace 1 tire and perform alignment
2.2
24TD01R3
Inspect tire tread depth, replace 2 tires and perform alignment
2.5
24TD01R4
Inspect tire tread depth, replace 3 tires and perform alignment
2.8
24TD01R5
Inspect tire tread depth, replace 4 tires and perform alignment
3.1
Alignment printouts are required for all op codes.
If vehicle is not equipped with Falken Wildpeak A/T 285/65R18 tires, perform alignment and use Op Code
24TD01R1.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Dealers will be reimbursed for the MSRP price of the tire and up to $10.00 for wheel weights and tire
disposal per tire. These costs are to be claimed as sublet type ‘TY’ on the warranty claim.
© 2024 Toyota Motor Sales, USA
Limited Service Campaign 24TD01 - D - Page |6
•
•
A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to
a maximum of 3 days as a sublet type “RT” under Op Code above if one of the tires inspected is at 2/32”
or less.) Op Code 24TD01R1 does not include rental sublet.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the
Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
This Limited Service Campaign expires on March 20, 2025.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
© 2024 Toyota Motor Sales, USA
Limited Service Campaign 24TD01 - D - Page |7
Campaign Designation / Phase Decoder
24TD01
24
T
D
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
(May use other characters in unique
cases)
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2024 Toyota Motor Sales, USA
LIMITED SERVICE CAMPAIGN 24TD01 (Remedy Notice)
Certain 2022 – 2023 Model Year Tundra HV TRD Pro
Premature Tire Wear
Frequently Asked Questions
Original Publication Date: February 29, 2024
Q1:
A1:
What is the condition?
In the subject vehicles, the original factory toe angle setting for the front wheels may cause excessive
and premature wear of the outside shoulders of the tires.
Q2:
A2:
What is Toyota going to do?
Any authorized Toyota dealer will adjust the front wheel alignment and replace certain tire(s), if
necessary based on Toyota’s inspection criteria, FREE OF CHARGE to the vehicle owner.
Q2a:
A2a:
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until March 20, 2025.
Q3:
A3:
What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.
Q4:
A4:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 8,800 vehicles covered by this Limited Service Campaign.
Model Name
Model Year
Production Period
Tundra HV
2022 – 2023
Early April 2022 – Late May 2023
Q5:
A5:
How long will the repair take?
The inspection and alignment will take one and a half hours. If tire replacement is necessary, it could
take up to three hours, depending on the number of tires to be replaced. However, depending upon
the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.
Q6:
A6:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
FAQ Page 1 of 2
© 2024 Toyota Motor Sales, USA
Q7:
A7:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
FAQ Page 2 of 2
© 2024 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.
This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2024 Toyota Motor Sales, USA – Version 3c
TOYOTA
2022 - 2023 Model Year Tundra HV TRD Pro
Premature Tire Wear
Limited Service Campaign (Remedy Notice)
[VIN]
E
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.
PL
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
In the subject vehicles, the original factory toe angle setting for the front wheels may cause excessive and
premature wear of the outside shoulders of the tires.
M
What will Toyota do?
Any authorized Toyota dealer will adjust the front wheel alignment and replace certain tire(s) if necessary,
based on Toyota’s inspection criteria, FREE OF CHARGE to the vehicle owner.
What should you do?
SA
Before you are inconvenienced by this condition, any authorized Toyota dealer will adjust the Front
Wheel Alignment and replace certain tire(s), if necessary based on Toyota’s inspection criteria, FREE OF
CHARGE to you.
The inspection and alignment will take one and a half hours. If tire replacement is necessary, it could
take up to three hours, depending on the number of tires to be replaced. However, depending upon
the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
This Program will be offered until 03/20/2025, and will only be available at an authorized Toyota dealer.
What if you have other questions?
•
•
•
Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
If you would like to update your vehicle ownership or contact information,
https://www.toyota.com/owners.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
please
visit
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
PL
E
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, selfservice portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
M
Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
SA
Please refer to the attached Reimbursement Checklist for required documentation details.