Circ_34N4_REV1
Service Bulletin Details
Public Details for: Circ_34N4_REV1
In certain vehicles equipped with a manual transmission, the shift knob could become detached during use. If this happens, the shift knob can be replaced immediately and this issue does not affect the drivability of the vehicle. The gears c
Models from 2023
2023 VOLKSWAGEN GOLF R |
2023 VOLKSWAGEN GTI |
Models from 2022
2022 VOLKSWAGEN GOLF R |
2022 VOLKSWAGEN GTI |
Service Action Code: 34N4 Subject Document History Affected Vehicles Manual Transmission Shift Knob Date 04/09/2024 Summary Updated parts and claiming information 10/05/2023 Original publication Country Beginning Model Year Ending Model Year Vehicle USA USA CAN CAN 2022 2022 2022 2022 2023 2023 2023 2023 GOLF GTI GOLF R GOLF GTI GOLF R Vehicle Count 3,505 647 621 341 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source. Problem Description Corrective Action Code Visibility Campaign status must show “open.” If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. In certain vehicles equipped with a manual transmission, the shift knob could become detached during use. If this happens, the shift knob can be replaced immediately and this issue does not affect the drivability of the vehicle. The gears can continue to be selected as normal. Replace the shift knob with an improved version. On or about October 05, 2023, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in October 2023. Owner letter examples are included in this bulletin for your reference. Campaign Expiration Date This campaign expires on October 05, 2028. Repairs must be performed on or before this date to be eligible for payment. Keep this expiration date in mind when scheduling customers for this action. If a customer wishes to have this service performed after the expiration date, your dealerships normal parts and labor cost associated with this repair will apply. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 1 of 10 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description 01 1 5H1-711-113-J OYN GEARSHIFT 02 1 5H1-711-113-H QOV GEARSHIFT Ordering Method Free Order NOTE Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 2 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 34N4 Damage Code 0099 Parts Vendor Code Claim Type WWO Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Vehicle Wash/Loaner Criteria 01 and 02 - Mark GEARSHIFT* as causal part Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 LABOR Labor Op Time Units Description 3404 19 00 20 Gearshift lever knob remove+reinstall PARTS Criteria I.D. Quantity Part Number Description 1.00 5H1711113J OYN GEARSHIFT* 02 LABOR Labor Op Time Units Description 3404 19 00 20 Gearshift lever knob remove+reinstall PARTS Quantity Part Number Description 1.00 5H1711113H QOV GEARSHIFT* Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 3 of 10 AND (ONLY IF NECESSARY) Add the following part only if the new shift knob assembly did not come with a new clamp. PARTS Quantity Part Number Description 1.00 N 10255501 CLAMP The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 4 of 10 Customer Letter Example (USA)This notice applies to your vehicle: , Subject: Service Action 34N4 - Manual Transmission Shift Knob Dear Volkswagen Owner, As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action on certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In certain vehicles equipped with a manual transmission, the shift knob could become detached during use. If this happens, the shift knob can be replaced immediately and this issue does not affect the drivability of the vehicle. The gears can continue to be selected as normal. What will we do? Your authorized Volkswagen dealer will replace the shift knob with an improved version. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer as soon as possible to schedule this service. To set up an appointment online, please visit www.vw.com/find-a-dealer. This service action will be available for you free of charge only until October 05, 2028. If you wish to have this service performed after that date, your dealer’s normal costs associated with this repair will apply. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle continues to meet and exceed your expectations. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 5 of 10 Customer Letter Example (CANADA) This notice applies to your vehicle: , Subject: Service Action 34N4 - Manual Transmission Shift Knob Dear Volkswagen Owner, As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action on certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In certain vehicles equipped with a manual transmission, the shift knob could become detached during use. If this happens, the shift knob can be replaced immediately and this issue does not affect the drivability of the vehicle. The gears can continue to be selected as normal. What will we do? Your authorized Volkswagen dealer will replace the shift knob with an improved version. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? In order to limit any possible inconvenience, please contact your authorized Volkswagen dealer as soon as possible to schedule this service. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. This service action will be available for you free of charge only until October 05, 2028. If you wish to have this service performed after that date, your dealer’s normal costs associated with this repair will apply. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle continues to meet and exceed your expectations. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 6 of 10 Repair Overview • Replacement of the gearshift knob and boot assembly NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. Required Tools Hose Clip Pliers Wedge Set -VAS1275A- -T10383- (or equivalent) (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 7 of 10 Repair Instruction Section A - Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 8 of 10 Section B – Repair Procedure Removing • Pry up the shift lever boot <1> carefully from the center console using the Wedge Set -T10383/1- . • Lift the rear section of the shift lever boot first. • Roll the selector lever boot up over the gearshift knob . • Open the clamp and remove the gearshift lever knob with the shift lever boot. • Replace the gearshift knob. Installing • Install in reverse order of removal while noting the following: • Press the gearshift knob and the dust protector all the way on the gearshift lever. • Secure the gearshift knob using the clamp on the gearshift lever. Use Hose Clip Pliers -V.A.G 1275A- to do this. • Secure the boot back to the center console. • Verify correct fit and operation. Criteria Part Number Part Description 01 5H1-711-113-J OYN Golf R Gearshift 02 5H1-711-113-H QOV GTI Gearshift All • N -102-555-01 Clamp (only if necessary) Proceed to section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 9 of 10 Section C – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D Section D - Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 34N4 Page 10 of 10