A9024822073608_1

Technical Service Bulletin
90 Instrument cluster: displayed call list and/or media list is not displayed, "No entries available"
appears; U105400
90 24 82 2073608/1 April 5, 2024.
Model(s)
Year
A3, S3, and RS 3 2023 - 2024
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
Customer statement:
The selected call list and/or media list is only displayed in the instrument cluster for a few seconds. The list is then
discarded and “No entries available” appears on the instrument cluster display.
Workshop findings:
The workshop can reproduce the fault and discovers that there are emojis (small symbols or pictograms such as
smileys, everyday objects, etc.) in the displayed lists.
The following DTC is stored in the instrument cluster J285 (address word 0017).
• DTC U105400 Information electronics control module 1, no communication
Technical Background
Software issue in instrument cluster.
Production Solution
Optimized software in production with model year 2025.
Service
SVM Update Instructions
Always use DoIP when flashing a control module via ODIS in supported vehicles.To Activate DoIP,
select Administration>>General>>GFF Process>>DoIP communication>>Only allow DoIP
communicationThis setting will automatically reset when the diagnostic session is ended.You can tell if
DoIP is active by observing a red LED on the VAS 6154(A)
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
© 2024 Audi of America, Inc.
Internal
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2. Update the instrument cluster J285 (address word 0017) using the SVM action code as listed in the table
below, if necessary:
Software Part Number
Software Version
New Software Version
SW – HW part number
SVM Code Input
(or higher)
8Y0920700C - 8Y0920700C
7362, 7364, 7370
8Y0920700J - 8Y0920700C
7370
8Y0920800C - 8Y0920800C
7362, 7364, 7370
7380
17A049
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles - Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Labor Operations: Software Update (Includes checking for
DTCs)
0151 0060
Time stated on the
diagnostic protocol
(Max 100 TU)
Diagnostic Time:
Claim Comment:
GFF (included above)
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2073608/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2073608) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
© 2024 Audi of America, Inc.
Internal
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2024 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.