36854.1.0

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Ticking Noise During Deceleration at Low Speed
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36854.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2024-03-04
2024-04-10
FUNC GROUP:
FUNC DESC:
4661
Drive shaft
Page 1 of 2
Attachment
File Name
File Size
TJ 36854_1.m4a
0.6393 MB
DESCRIPTION:
If a ticking noise is present from the rear of the vehicle during deceleration at low speed, please follow
the advice under “Service.”
CSC Customer Symptom Codes
Code
Description
C4
Complete vehicle/Unusual noise/While driving
F6
Complete vehicle/Unusual noise/During deceleration
D2
Front/rear axle/Unusual noise
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
534
ED
E400V6
534
ET
E400V35
Sales Body
Gear
Plant
Chassis range
Struc Week
Range
2021-2023
19
-
202007-202316
2023-2023
19
-
202225-202316
Steer Model Year
Produced and printed in the USA and available as an electronic document.
© Polestar 2024
Technical Journal 36854.1.0
SERVICE:
If an intermittent ticking noise is present during deceleration at low speed, the rear driveshafts could
be the cause of the noise.
Please listen to the attached sound file (TJ 36854_1.m4a) as a reference.
•
Work is ongoing to find a solution for this noise.
If you are not able to determine the origin of the noise, please submit a vehicle report with a sound
recording from the driver’s head position.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP number
stated in this TJ.
Note that the TJ number must be stated in the repair order text.
VST Operation Number
VST Operation Number
Description
46602-2
Rear drive axle
LABOR TIME:
1.3
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use
function group 4661.
This TJ has one sound file.
Page 2 of 2
2024-04-10