ATI&04122024906

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Sent on
04
From
Technical Information & Support Group
Subject
Request for Visit: 2023-2024 Passport/Ridgline Headlight Moisture (ACTION REQ'D)
12
2024
Expires on 04
26
2024
PRIORITY/ACTION REQUIRED
To:
All Honda Service Managers/Advisors
From: Technical Information & Support Group
RE:
Request for Visit: 2023-2024 Passport and Ridgline Headlight Moisture
(ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Passports & Ridgelines with a customer complaint of moisture/condensation in the
headlight(s). To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Moisture must be visible (take a photo of the moisture/condensation).
2. For Passports, manufactured date must be after 2/20/2023 (check in eVRM).
3. For Ridgelines, manufactured date must be after 12/16/2022 (check in eVRM).
4. Take measurement of the hood stoppers on both sides (click HERE for instructions).
5. No visible cracks or damage in the lens.
6. Vehicle has not been in a collision.
7. No repair has been attempted for this issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected] or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2024)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. Confirm that the vehicle meets qualifiers #1-#7 listed above & send photos and measurement to TIS.
6. DPTS #
As a gesture of appreciation to the dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring dealer personnel with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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