A6-S6

Service Bulletin Details

Public Details for: A6-S6

Audi delivery guidelines.


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Models from 2019
2019 AUDI A6
Models from 2012
2012 AUDI A6
Audi A6/S6 Perfect Delivery Inspection (PDI)
Stock No.:______________________ Dealer Number:______________________ R.O. No.: _______________________
VIN: ____________________________________________________________ Road test mileage out: ___________ mileage in: ____________
Technician Checklist All items must be completed prior to customer delivery by an Audi technician.
**Refer to the Service Work area of GFF for the PDI function tests
**Audi recommends using an Audi approved battery charger to prevent excessive battery discharge during inspection
**VAS Tester 5051B/5052A/6150 with Audi Brand Software 18.27 or higher
Initial PDI Vehicle Inspection
 Remove full body cover (if installed) following TSB 2009967. Check for transportation damage. Note: This is a two-person task
 Verify all keys are included (2 masters, 1 emergency key)
 Verify that all wiper blades are enclosed in the trunk (in case transport wipers are installed)
 Set tires to maximum recommended tire pressures listed on the B-pillar doorjamb
 Perform the A-battery test for new batteries in GFF. Scan GFF and select “No” when prompted to run spec/actual. Select “Service
work”. Select the battery test for new batteries as part of the pre-delivery inspection and act according to the test result (ok, recharge,
replace). Ensure diagnosis log is uploaded to the GFF paperless server by selecting ok when tester wants to send the current generated
diagnosis protocol online. (Note: Do not use Guided Functions. The diagnosis log will not be uploaded to GFF paperless).
Performed by:___________________________
Open Campaign/ Updates
 Check ElsaWeb for open campaigns and updates.
Perform if applicable.
Battery Inspection
 Check battery clamps for tightness. Tighten if required.
Transport Mode Deactivation, DTC check, set service
reminder
 Deactivate vehicle transport mode (via Service Work)
 Scan GFF and when prompted run an SVM specified/actual
comparison. Go to Function Component Selection>SVM.
 Set service reminder (via Service Work-17-PDI, Resetting SRI at
PDI, counter reset)
 Set Adaptation Channel (via Service Work: 5F –
Activating/Deactivating storage of music) (applies to vehicles
with an SOP after CW 22)
 Deactivate self-leveling suspension transport mode using guided
fault finding (if equipped)
 Check engine oil level via the MMI- fill oil to the Max level when
the vehicle is at operating temperature
Under the Hood Inspection
 Check all fluid levels and top off if necessary
On Hoist Inspection
 Inspect wheel bolts for proper torque using torque wrench
 Check underside of vehicle for fluid leaks and loose components
 Check steering, boots, brake system, hoses, tires and wheels for
damage
 Install wheel bolt covers from PDI kit on all wheels
 Set tires to maximum recommended tire pressures listed on the Bpillar door jamb and store tire pressure values in Car/System menu
 Remove Transport Blocks from shocks
 After removing transport blocks, secure Additional Springs (a.k.a.
bump stops) by pressing into tube of upper shock mount
Trunk Inspection
 Install wheel bolt cover removal tool from PDI kit into trunk lid
toolkit
 Place the lug cap removal tool, located in the bypack, into the
toolkit (where applicable)
 Set spare tire pressure
 Verify operation of trunk emergency release handle
Revised 10-01-12
Exterior
 Install permanent wiper blades unless vehicle is for inventory
storage
 Test windshield washers for aim and function (if permanent wiper
blades are installed)
 Turn on headlights and test headlamp washers
 Test exterior lighting functions
 Check tailgate opening and closing with remote (if applicable)
 Check key functionality: Including seat and steering wheel position
memory (if applicable), verify vehicle starts and runs with the
start/stop button, verify all doors lock/unlock with remote and
advanced key, including all door handle sensors with the advanced
key (if equipped)
 USA only> Start/Stop info (if applicable): Verify the velum sticker
is on the start/stop button. Remove the start/stop
information card from the car kit and place it in the glove
box with the owner’s manuals. Additional supply can be
ordered via the Brand Store on AccessAudi.
Interior
 Check operation of all switches: locks, windows, seat adjustment,
seat ventilation/heating (front & rear where applicable) and child
safety features
 Rearview mirror: Check self-dimming function/lighting (if equipped)
 Verify operation of all interior lights, including ambient lighting
 Mirrors: Inspect folding, adjustments, RH tilt in reverse, and
memory
 Inspect operation of lighter, aux. outlet under armrest, under rear
vent outlets, and in luggage compartment on passenger side.
 Verify operation of all front and rear seat belts and latches
 Check horn operation
 Check sunroof operation (open/close/vent/deflector at edge)
 Turn on the night vision camera and verify operation (if equipped)
 Passenger side airbag: Verify operation of Passenger Occupant
Detection System
Radio
 Verify operation of CD changer (if equipped)
 Verify operation of DVD player
 Verify operation of AMI
 SD card slot: Insert SD card and test function
 Verify HD Radio is turned “off” in Radio/Settings Menu (USA only)
Audi A6/S6 Perfect Delivery Inspection (PDI)
Audi A6 Perfect Delivery Inspection (PDI)
Stock No.:______________________ Dealer Number: ______________________ VIN: ___________________________________________________
Stock No.:______________________ Dealer Number: ______________________ VIN: ___________________________________________________
Technician Checklist (continued) All items must be completed prior to customer delivery by an Audi technician.
Audi MMI/Navigation
 Verify and set Language and Measurement Units in Setup Menu
 Set Time source setting to “GPS” and set Auto daylight savings time to
“on”. Change time zone appropriate the dealer location.
 Program the presets to local stations
 Navigation: Set dealership location (for following back to
dealership during road test)
 Voice Activation: Press the “Talk” button and verify several
commands
 Rear Climate Controls: Verify heating and cooling functions and
open all rear panel vents (center & b-pillar)
Road Test (continued)
 Climate Control: Check heating and cooling functions and open
all panel vents
 Seat heating and cooling (if equipped): Check for proper
operation
 Navigation function: Activate NAV and follow directions back to
dealership.
 Verify NAV directions are visible in Head-Up Display (if
equipped)
Post Road Test
 Interrogate fault memory using the VAS tester and print
Diagnostic Log
 Record final mileage on checklist and sign checklist
 Ensure the yellow tire pressure tag is installed on steering wheel
(USA only)
Onboard Video Tutorials (USA only)
 Load Onboard Video Tutorials
Turn ignition on
Insert the Onboard DVD into the DVD Drive
Select the CAR function button. System will initialize.
Select the Owner’s Man. function by selecting the
upper right control button
Select “Yes”
Select “CD/DVD”
Select “Start update”
Turn off ignition to start update (The update will take
approx. 5 minutes)
Once completed, remove the disk and place back into
the case for the next vehicle
If Vehicle is for Showroom Display/Inventory Storage or
Demo Use
 Install showroom charger to ensure battery remains charged at
all times
 Apply Inventory Maintenance Sticker
 Install permanent wiper blades (if for showroom display or
demo use)
Audi Connect (if equipped) (USA ONLY)
 Verify Audi Connect Information Packet is present, including
Audi brochure, T-Mobile brochure, customer SIM card, T-Mobile
Terms & Conditions (T&C) (if applicable)
 Connect the dealer demo SIM card to the vehicle and make sure
the system fully connects to 2G or 3G [2G or 3G symbol with Box
surrounding it] (only applies if in a T-Mobile service area)
 Enable Google Earth in the navigation settings and verify the white Google
Logo appears next to the 2G or 3G symbol
 Ensure the wireless network is turned on (Telephone function button, Settings
Ctrl button, Connection, Wireless network connection>select “On”)
 Check WiFi hotspot functionality is enabled and verify the SSID is set to
“AUDIXXXX” where XXXX = last four digits of VIN
Road Test
 Check for squeaks, rattles and wind noise
 Verify operation of Audi parking system plus with rearview camera and
top or corner view cameras (if equipped)
 Verify Vehicle Head-up Display functionality. Verify the image can be
adjusted properly in the viewing area of the windshield (if equipped).
 Verify engine performance and acceleration
 Verify transmission operation, including shift paddles
 Verify engine start-stop system functionality (if equipped)
 Check steering/tire alignment
 Check heated steering wheel operation (if equipped)
 Test drive vehicle applying brakes at least 4 times at 20 mph
(35 km/h) to clean brake rotors. Check for abnormal noise/vibration.
 Verify quality of radio reception in AM/FM/SAT bands
 Verify cruise control/ACC with Stop & Go functionality (if equipped)
 Verify Audi side assist functionality (if equipped)
 Verify Audi active lane assist (if equipped)
Revised 10-01-12
Service Technician Signature:_____________________________ Date:_________
Audi A6/S6 Perfect Delivery Inspection (PDI)
Stock No.:______________________
Dealer Number: ______________________ VIN: ___________________________________________________
The following sections must be completed within 2 business days (48 hours) of customer delivery.
Final Technical Checklist
 Perform the A-battery test for new batteries in GFF. Scan GFF and select “No” when prompted to run spec/actual. Select “Service work”.
Select the battery test for new batteries as part of the pre–delivery inspection and act according to the test result (ok, recharge, replace).
Ensure diagnosis log is uploaded to the GFF paperless server by selecting ok when tester wants to send the current generated diagnosis
protocol online. (Note: Do not use Guided Functions. The diagnosis log will not be uploaded to GFF paperless).
 Verify that engine starts and runs for more than 5 seconds with each key. Note: Make sure only one key is in the vehicle when you do this.
 Check engine oil level via the MMI- fill oil to the Max level when the vehicle is at operating temperature
 Check ElsaWeb for open campaigns and updates. Perform if applicable.
Technician Initials:________
Detailer Checklist
Warning: Do NOT use accessories (radio, etc.) while performing detail, as this can discharge the battery.
Refer to TSB 2009967 for Detailer responsibilities, specific use of chemicals, and for part numbers to order materials
Exterior - Prior to Delivery
 Remove protective covering
 Wash/Dry vehicle exterior including inside door jams and under trunk
 Inspect painted surfaces/molding/glass and remove any residue
[If any defects (scratches/dings/dents/body damage) are found, contact your supervisor to arrange for immediate repair]
 Inspect body for paint defects and damage
 Check interior floors, sunroof, trunk, front and rear windshield, and all windows for water leaks
 Apply 3M Perfect-It™ Paste Wax
 Clean front and rear windshield using 3M™ Glass Polishing Compound. Refer to TSB 2020552/2 for details
 Apply 3M Performance Finish wax to the wheels (except chrome wheels) to protect rims from brake dust
Under Hood - Prior to Delivery
 Wipe down engine compartment and remove excess water from grille and hood areas
Important: Do not use dressings or chemicals containing silicone!
Interior - Prior to Delivery
 Clean all glass/sunroof (if equipped/interior rearview and visor mirrors)
 Remove all trim protection/coverings/stickers/decals WARNING! Do not remove airbag warning triangle/warning labels
 Check upholstery/clean as required
 Check for excessive grease on seat tracks/clean as required
 Check all interior surfaces/compartments (including sun visors/headliner) for marks or fingerprints. Clean as required.
 Vacuum carpet
 Check luggage compartment and vacuum
 Install front/rear floor mats (including locking clip/tabs if applicable)/check that color matches
Final Detail Quality Inspection
 Re-inspect vehicle for surface scratches, swirl marks, paint chips, dents, wax residue, dust, or lint preferably in an area where vehicle is to be
delivered. If this is not possible, inspect vehicle in shop under fluorescent lights or in bright sunlight.
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards.
Detailer Signature:________________________
Supervisor Signature:______________________
Revised 10-01-12
Date:_______________
Date:_______________
Audi A6/S6 Perfect Delivery Inspection (PDI)
Stock No.:______________________
Dealer Number: ______________________ VIN: ___________________________________________________
Lista de Control – Detallador
Advertencia: No utilice los accesorios (radio, etc.) mientras detalle el vehiculo ya que esto puede causar que se descargue la batería.
Consulte el documento TSB 2009967 para obtener responsabilidades del Detallador, uso especifico de químicos y para obtener
número de partes al ordenar materiales.
Exterior-Antes de la Entrega del vehiculo
 Remueva la cobertura protectiva
 Lave/seque el exterior del vehiculo incluyendo el umbral de las puertas y debajo de el baúl
 Inspeccione las superficies pintadas/bordes/cristales y remueva todo tipo de residuo
[Si encuentra cualquier defecto (rallazos/abolladuras/daños a la carrocería) contacte su supervisor para coordinar reparaciones inmediatas]
 Inspeccione la carrocería para daños y defectos de pintura
 Inspeccione el piso interior, techo corredizo, baúl, ambos parabrisas y todas las ventanas y asegúrese que no hay filtración de agua
 Aplique 3M Perfect-It™ Paste Wax
 Limpie ambos parabrisas con 3M™ Glass Polishing Compound. Consulte el documento TSB 2020552/2 para más detalles
 Aplique 3 M Performance Finish wax a los aros (excepto aros de cromo) para protegerlos del polvo producido por los frenos
Debajo del bonete-Antes de la entrega del vehiculo
 Limpie el compartimiento del motor y remueva todo el exceso de agua de la parte del frente del vehiculo y el bonete.
Importante: No use químicos que contengan silicón!
Interior-Antes de la entrega del vehiculo
 Limpie todas las ventanas/techo corredizo (incluyendo espejo retrovisor y espejos en las viseras)
 Remueva toda cobertura protectiva/calcomanías/etiquetas ADVERTENCIA! No remueva el triangulo/etiquetas de advertencia sobre la bolsa
de aire
 Inspeccione la tapicería/limpie si es necesario
 Inspeccione las vías del asiento y asegúrese que no tengan lubricante en exceso/limpie si es necesario
 Inspeccione todas las superficies interiores/compartimientos (incluyendo viseras de sol/tapicería en el techo). Asegúrese que no tengan
huellas o marcas. Limpie si es necesario.
 Pase la aspiradora a la alfombra
 Inspeccione el baúl/pase la aspiradora
 Instale las alfombras (asegúrese de sujetarlas con el clip si es necesario)/Verifique la combinación de colores
Detallado Final - Inspección de Calidad
 Re-inspeccione el vehiculo en búsqueda de marcas, rayas, remolinos en la pintura, residuos de cera, polvo o pelusa, preferiblemente en el
área donde se va a entregar el vehiculo. Si esto no es posible, inspeccione el vehiculo en el taller bajo luz fluorescente o bajo luz solar.
Certifico que todas las operaciones han sido completadas y que este vehiculo ha sido preparado de acuerdo con los Procedimientos y
Estándares de Calidad de Audi.
Firma - Detallador:________________________
Fecha:_______________
Firma - Supervisor:______________________ Fecha:_______________
Revised 10-01-12
Audi A6/S6 Perfect Delivery Inspection (PDI)
Audi Brand Specialist Checklist
VIN:___________________________________________
Delivery Date:_______________________
Ensure Final Vehicle Quality Inspection Is Completed
(To be completed within 24 hours of delivery)
Owner’s Documents
Service Introduction
 License/insurance/registration/title (if applicable)
 Tour of the service department and introduce to
 Enroll customer in Audi Connect Services (T-Mobile
 Warranty & Maintenance Booklet (stamp to confirm Service Manager and Service Consultant. Set
site) (if equipped and Audi Connect Request to Initiate
PDI was completed). Adhere “vehicle identification
up first service appointment.
Services and T-Mobile T&C are signed)( USA ONLY)
label” from the vehicle trunk to the inside cover of  Only use oil that meets Audi 502.00 standards
 Deactivate the connection prompts for the online services
the warranty and maintenance booklet prior to
 Advise the customer that Audi recommends
(TEL function button> Settings> Connections> Data
delivery.
using Top Tier Detergent Gasoline with a
Connection> select No Prompt) (USA ONLY)
 24-Hour Roadside Assistance information
minimum octane rating 91AKI (95 RON).
 Final battery voltage check
 Owner’s Manual, MMI Manual and other manuals  Review the recommended maintenance
 Set tires to maximum recommended tire pressures listed
as equipped
schedule. Explain the importance of getting the
on the B-pillar door jamb
 Quick Reference Guides as appropriate
Warranty & Maintenance Booklet stamped for
 Road test prior to delivery to ensure no tire vibrations or
 Tire Warranty Booklet: Explain coverage from
each maintenance performed.
brake irregularities are present
tire manufacturer
 Introduce Audi Accessories for proper vehicle
 Inspect exterior for damage, dings, dents, and surface
 All keys (2 remotes, 1 emergency, 1 valet)
maintenance.
scratches
 Provide Audi Care Information
 Check interior for cleanliness, grease marks, and
 Lemon Law Rights Booklet or Lemon Law Notice
damage. Repair all defects prior to customer delivery.
as required by law. (USA ONLY)
 Verify vehicle is equipped as specified and all
accessories are installed
 Check front/rear floor mats are locked in
 Verify all campaigns and updates are closed
Interior
 Show seat, mirrors & steering column adjustments
 Demonstrate seat positioning using front
seat controls. Show how to adjust
headrest in all different axis directions.
- Seat memory setting
-Front seat ventilation
- Mention seatbelt movement
- Adjust exterior mirrors
- Show how to activate heated mirrors
- Explain exterior mirror tilt function
- Demonstrate heated steering wheel operation (if equipped)
 Show how to adjust comfort arm rest
 Sunroof operation
 Climate control functions (front & rear). Explain “hi”/”lo” settings for
faster heating and cooling.
Fan settings/speed
o
-
Explain that the small red triangle puts the system into AUTO
mode and will adjust the fan speed automatically to reach the
temperature
Show how to activate seat heating (rear seating heating on S6
only)/ventilation
 Multifunction steering wheel functions (toggle, scrolling, menu
button)
 Wiper/washer system/rain sensor
 Cruise control/ACC (if equipped)
 Demonstrate and explain Head-up Display (if equipped)
 Review the start-stop-system info card with the customer. Explain
the system functionality (if applicable) (USA Only)
 Show how to set daylight savings time and time zone manually
 Driver info display/Trip computer: Explain toggle function via
“RESET” on stalk. Show the different tabs that will display. Show
how to access the Vehicle functions within each tab. Point out the
items that can be set via the MMI (e.g., time, miles vs. km, etc.).
Reset “Trip Comp 1 and 2” prior to delivery
 Demonstrate valet function (ensure not activated); refer to OM for
details
 Homelink location and setup
 Cooled glove box
 “Passenger Side Airbag Off” light: Illuminates if no occupant in
passenger seat or if occupant is “out of position”
 Show rear seat pass through
Revised 10-01-12
Exterior
 Show how to open fuel door - push/pull release
 Demonstrate how to open/close the tailgate via the remote control
master key, switch in driver’s door, and lock switch in luggage
compartment.
Introduce MMI Navigation System
 Review the MMI controls and basic
functionality (buttons: function, on/off,
arrow control and back.)
 MMI touch control panel with integrated
handwriting recognition (if equipped)
Input letters, numbers, symbols, add a space, delete a character
Moving a map and adjusting the sound distribution
Saving/selecting a radio station
Scroll through album covers (avail. if music is downloaded onto
MMI hard drive)
Use the DVD main menu
 Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD
cards, Bluetooth audio player. Explain the jukebox functionality.
 Explain CD and DVD loading/unloading.
 Media Overview
Radio(AM/FM/SAT in USA only)
 Show how to program preferred radio stations (press & hold
knob). Up to 6 presets available on the MMI touch control
panel (if equipped).
Cover art
 Not available on iPod (available if using “R” cable)
 Flash SD media
 Jukebox (Cover Flow available to flip through album
covers)
Jukebox - hard drive
 Capacity (20 GB/up to 3000 songs)
 Supported file extensions and formats per MMI manual
 Demonstrate importing and sorting
Audi A6/S6 Perfect Delivery Inspection (PDI)
Audi Brand Specialist Checklist
VIN:___________________________________________
Delivery Date:_______________________
Introduce MMI Navigation System (continued)
Audi Connect (if equipped) (USA ONLY)
 Bluetooth Capability
Pair the customer’s phone with the vehicle
Demonstrate making a call via Voice and Steering Wheel
commands
Demonstrate how to answer, ignore and end calls
Conference calling (enable in the MMI under Telephone
function button>Setting button>Call Options)
Dialing from directories/phonebook (received, missed, dialed
calls)
Refer to www.audiusa.com/bluetooth
(www.audicanada.ca/bluetooth) for compatible phone list.
 Video Capability
Flash SD/DVD Jukebox
Explain acceptable video formats
 Navigation
Show how to input an address and a POI as the destination
using the MMI and voice commands. (Use Online
Destinations if equipped with Audi Connect)
Show how to enter a stopover
Demo how to “cancel” route guidance using voice commands
(“Cancel route guidance”) and the MMI
(NAV>Destination>Cancel).
Show how to store a destination
Show how to customize route “criteria” (e.g., avoid toll roads)
and “Settings” [e.g., 3D map and Map Orientation, and
Google Earth Mapping (with Audi Connect services enabled)]
Show how to manipulate the map (zoom, scroll map area)
Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to access TMC reports via Sirius and traffic reports via
Audi Connect (USA only)
 Show how to set the ambient lighting in the vehicle interior (if
equipped)
 Explain TPMS and how to reset in the MMI
 Explain the settings for the Bang & Olufsen® system (if equipped)
 Ensure customer has requested activation of Audi Connect
 Provide overview of features (activate services before customer
arrival)
 Point out that the Audi Connect Brochure (located in the glove
box) contains additional information for customer review after
delivery
 Explain trial period for Audi Connect and how to extend service
 Show traffic reports, fuel updates, weather information, and
real-time news feeds
 Explain Wi-Fi hotspot capabilities
 Explain the purpose of setting up a myAudi account at
my.audiusa.com/AudiConnect
Voice Controls
 Accessing “Help” (press Voice Command button) for all function
options (“Help Navigation”, “Help Radio”)
 Telephone controls (e.g., dialing a phone number, calling a
contact, accessing call lists, redialing, etc)
 Media controls (e.g., selecting frequency band and radio station,
CD/DVD, or Jukebox).
Car Video Tutorials (USA only)
 Show the customer how to view the In Car Video Tutorials. Select
the Car function button>Owner’s Man. Control button and follow
the prompts.
 Point out these video’s can also be viewed on the Audi
technology website: http://audiusa.com/technology or at the Audi
YouTube site at: http://www.youtube.com/audiusa in the Audi
Technology Tutorials section.
Orientation Drive
 Keyless Go: No ignition for key. Show how to start vehicle using
Start/Stop button. Discuss that foot must be on brake when
starting/stopping.
 Activate and demonstrate navigation system with real-time traffic
 Demonstrate operation of Audi parking system plus with rearview
camera and top or corner view cameras (if equipped)
 Explain Audi drive select modes and how to select/change modes
 Night vision assistant: Show where the night vision assistant
button is located. Show how to adjust the various setting in the
MMI.
 Demonstrate the engine start-stop-system.
 Explain adaptive cruise control with stop & go function. Explain
the city auto e-brake feature.
 Explain Audi side assist functionality (if equipped): Point out the
side assist button on the driver’s side door. Show how to adjust
the side assist light brightness in the MMI. Only works at speeds
over 19mph (30 km/h).
 Explain Audi active lane assist functionality (if equipped): Show
how to set the steering wheel vibration in the MMI. Show how to
activate the system with the button on the turn signal. Only works
at speeds of 40mph (65 km/h) or more.
 Explain Audi pre sense system with active safety system (based
on installed equipment)
 Explain the functionality of Audi braking guard and how to set in
the MMI
 Demonstrate Tiptronic function
 Show how to set the electromechanical parking brake
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.

Vehicle is clean and free of problems

Received all keys and owner’s documentation

Satisfied with features and controls explanations
Revised 10-01-12
Audi Brand Specialist Signature: ________________________________ Date: __________
Customer Signature: ________________________________ Date: __________


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