N232426401-01

GENERAL MOTORS
DCS6870
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 25, 2024
Subject: REVISION: N232426401-01- Customer Satisfaction Program
Disabled Liftgate Exterior Release Switch Assembly Replacement
Updated Service Procedure
Models: 2020-2024 Chevrolet Silverado 2500 HD/3500 HD
2020-2024 GMC Sierra 2500 HD/3500 HD
This bulletin has been revised to update the service procedure. Please
discard all previous copies of bulletin N232426401.
END OF MESSAGE
Customer Satisfaction Program
N232426401 Disabled Liftgate Exterior Release Switch Assembly
Replacement
Release Date:
Revision Description:
Attention:
April 2024
Revision:
01
This bulletin has been revised to update the service procedure. Please discard all
previous copies of bulletin N232426401.
Please note: The 2020-2023 model year Chevrolet Silverado 1500 and GMC Sierra 1500 VINs are
for Canada only. These VINs are equipped with RPO Z49 (Canadian Base Equipment).
This Customer Satisfaction Program is for vehicles that had the liftgate exterior release switch
assembly disabled under Safety Recall N232426400 (and/or sold with “Notice to Customer”
disclosure form). This is the final repair to restore the function of the disabled liftgate exterior
release switch assembly.
This program is in effect until May 31, 2026.
Make
Chevrolet
GMC
Chevrolet
GMC
Model
Silverado 2500 HD/3500 HD
Sierra 2500 HD/3500 HD
Silverado 1500 (Canada only)
Sierra 1500 (Canada only)
Model Year
From
To
2020
2024
2020
2024
2020
2023
2020
2023
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
As a remedy for Safety Recall N232426400, certain vehicles had the liftgate exterior release switch
assembly disabled. This Customer Satisfaction Program provides the final repair to restore the function
of the disabled liftgate exterior release switch assembly.
Dealers will replace the liftgate exterior release switch assembly.
Parts
Quantity
1
Part Name
Liftgate Exterior Release Switch Assembly
Part No.
85734717
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be nonreturnable. Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters
in effect. Due to the limited initial parts availability, dealers are encouraged not to order these parts for use as
shelf stock.
Warranty Information
Labor
Operation
9107324
9107325
9107326
Description
Liftgate Exterior Release Switch Replacement
Standard Tailgate
Multipro Tailgate
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only
Labor
Time
Trans.
Type
ZFAT
Net
Item
N/A
ZFAT
*
ZFAT
**
0.3
0.4
N/A
0.2
N/A
Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
* For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD
($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Copyright 2024 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N232426401 Disabled Liftgate Exterior Release Switch Assembly
Replacement
Service Procedure
Replace the Liftgate Exterior Release Switch. Refer to Liftgate Exterior Release Switch Replacement (with EZ3) or
Liftgate Exterior Release Switch Replacement (without EZ3) in SI.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through May 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through May 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by May 31, 2025. See General Motors Service Policies and Procedures Manual
(USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 3
Customer Satisfaction Program
N232426401 Disabled Liftgate Exterior Release Switch Assembly
Replacement
May 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
As a remedy for Safety Recall N232426400, your dealership performed a repair on your vehicle that disabled the liftgate
exterior release switch assembly for your tailgate. This letter is to inform you that you can now make a service
appointment to have the disabled liftgate exterior release switch assembly replaced.
Your satisfaction with your 2020-2024 model year Silverado Heavy Duty (2500/3500 series) or Sierra Heavy Duty
(2500/3500 series) is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will replace the disabled liftgate exterior release switch assembly. This service will
be performed for you at no charge until May 31, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
and those repairs were completed prior to this mailing, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if
this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement
Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented
to your dealer or received by the Reimbursement Department by May 31, 2025, unless state law specifies a longer
reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N232426401
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