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Technical Information & Support Group
Subject
Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)
17
2024
Expires on 05
01
2024
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisor
Technical Information & Support Group
Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 CR-Vs with a customer complaint of windshield washer system inop, leaking or both. To better
understand the cause of this condition, AHM would like to collect specific parts prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Windshield washer system must be leaking or inop. (capture in a short video).
2. Issue must be traced to the washer motor. (P/N 76806-TLA-C01)
3. No aftermarket parts installed on the washer system.
4. No previous repair attempts.
5. Vehicle has not been involved in a collision.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2024)
2. Model Name (e.g. CR-V)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. Confirm vehicle meets qualifiers #1-#5 listed above and attach the video of the concern.
6. DPTS #
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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