N242440670

GENERAL MOTORS
DCS6874
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 29, 2024
Subject: N242440670 - Service Update
Loose Tie Rod Jam Nut
Models: 2024 Cadillac CT4
2024 Cadillac CT5
General Motors is releasing Service Update N242440670 today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis
reports for open VINs in their inventory. Dealers can view the attached
bulletin and it will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.
END OF MESSAGE
Service Update
N242440670 Loose Tie Rod Jam Nut
Release Date:
Attention:
April 2024
Revision:
00
This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
Make
Cadillac
Cadillac
Model
CT4
CT5
Model Year
From
To
2024
RPO
Description
2024
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2024 model year Cadillac CT4 and CT5 vehicles may have a condition in which the tie rod jam
nut may be below torque specification.
Dealers will perform a front wheel toe set alignment and tighten both jam nuts to spec.
Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9107330
Description
Perform Front Toe/Steering Wheel Angle alignment and tighten tie
rod jam nut.
Labor
Time
0.7
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Adjust the front toe/steering wheel angle. Refer to Wheel Alignment – Steering Wheel Angle and/or Front Toe
Adjustment in SI.
2.
Torque the inner tie rod nut on both sides to 59 lb ft (80 Nm) to close out this field action, even if no alignment
adjustments are made.
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
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